Terms and Conditions

Last updated: November 12, 2020

These Terms & Conditions ("Terms", "Terms & Conditions") govern your relationship with Truetub Consulting (“TTC”) and/or its Phone Consultation Service (“PCS”) or Private Buyer Service (“PBS”) operated by Truetub Consulting ("us", "we", or "our") and the Client (“You”, “Your”).

Truetub Consulting ("us", "we", or "our") operates the Truetub Consulting Website, Phone Consultation Service and Private Buyers Service (hereinafter referred to as the "Service" or “Services”).

Please read these Terms & Conditions carefully before using our Truetub Consulting Services. Your access to and use of the Service is based on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms and accept all legal consequences. If you do not agree to these Terms & Conditions, in whole or in part, please do not use the Service.


Phone Consultation & Private Buyer Services

All fess are payable in advance in USD.

When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.


Phone Consultation Service

What we will do:

After we have received payment, TTC will make contact via email to arrange aw suitable time for your consultation. This consultation will be between 9am & 5pm Monday to Saturday, and will be conducted by Chris or one of his team of experts.

This service is available for up to 12 months from date of purchase.
This service is for ONE phone call with a maximum duration of 90 minutes.
This service can be upgraded if you require further assistance at a rate of $50 per hour or part thereof.
Or alternatively you can upgrade to our Private Buyer Service with your consultation fee credited against the Private Buyer Service.
Once a phone consultation appointment has been made, all fees are non-refundable.


Private Buyer Service

What we will do:

After we have received payment, TTC will make contact via email and will require you to complete a questionnaire outlining your location, requirements & budget.
The service operates via our Private Buyers online portal, where you can communicate directly with our team between 9am & 5pm, Monday to Saturday.

We will work with you to help you decide the best Spa for your needs.
We will advise on options & availability in your area.
We will negotiate with dealers, suppliers, wholesalers &/or factories as appropriate on your behalf.
We will report back to you in a timely fashion on progress.
We will confirm the offer & what is included in the price to you

When you have accepted the offer, we will make an introduction between you & the supplier, which will confirm the offer. The financial transaction will be completed between you “the client” & the dealer, supplier, wholesaler &/or factory. Under the terms of this agreement, TTC has no financial inducement from any dealer, supplier, wholesaler &/or factory, we work for you “the client”, so always ensuring our impartiality in the transaction for your purchase.

This service is available for up to 12 months from date of purchase.

The customer will:

Prior to commencing any negotiations - if the client is in possession of any existing quotations, we will require sight of these. At this point if TTC are not confident that we can negotiate a better deal than already quoted, we will cancel the contract with you & a refund of your fee will be made.

Further if during this process you make personal approaches to dealers, suppliers, wholesalers &/or factories, we require you to provide the details to us of any offers made.
If subsequently you purchase direct without allowing TTC the opportunity to evaluate & negotiate with the dealer, supplier, wholesaler &/or factory, then this contract will terminate forthwith with no refunds due.

You are not required to take our advice or purchase via our recommendations, however this service will remain available for up to 12 months from date of purchase.

The client agrees not to share or publish any information or conversations about this service via by any medium including but not limited to: phone calls, emails, or messages on our Private Buyer online portal., that occur between the client and TTC - its staff, employees or representatives without our express written permission.

These communications may contain confidential and privileged information or otherwise protected by law. Any unauthorized review, use, disclosure or distribution is strictly prohibited.


Intellectual Property

The Website, Private Buyers Online Portal and all contents, including but not limited to text, images, graphics or code are the property of Truetub Consulting and are protected by copyright, trademarks, database and other intellectual property rights.

You may display and copy, download or print portions of the material from the different areas of the website only for your own non-commercial use. Any other use is strictly prohibited and may violate copyright, trademark and other laws.

These Terms do not grant you a license or to pass yourself off as TTC or to use any trademark of Truetub Consulting or its affiliates. You further agree not to use, change or delete any proprietary notices from materials downloaded from the website or Private Buyer Online Portal.


Links To Other Web Sites

The Website & PBS portal may contain links to third-party web sites or services that are not owned or controlled by Truetub Consulting.

Truetub Consulting has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Truetub Consulting shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.



We may terminate or suspend access to our Services immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, if you breach any of the Terms.

All provisions of the Terms shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Upon termination, your right to use the Services will immediately cease. If you wish to terminate your account, you may simply discontinue using the Services.



You agree to indemnify, defend and hold harmless Truetub Consulting, its principals, officers, directors, representatives, employees, contractors, licensors, licensees, suppliers and agents, from and against any claims, losses, damages, obligations, costs, actions or demands.

These include but are not limited to: (a) legal and accounting fees resulting from your use of the Services; (b) your breach of any of these Terms; (c) anything you post on or upload to the Services; and (d) any activity related to your account. This includes any negligent or illegal conduct by you, any person or entity accessing the Services using your account whether such access is obtained via fraudulent or illegal means.


Limitation of Liability

Truetub Consulting, its directors, employees, partners, agents, suppliers, or affiliates, shall not be liable for any loss or damage, direct or indirect, incidental, special, consequential or punitive damages, including without limitation, economic loss, loss or damage to electronic media or data, goodwill, or other intangible losses, resulting from (i) your access to or use of the Services; (ii) your inability to access or use the Services; (iii) any conduct or content of any third-party on or related to the Services; (iv) any content obtained from or through the Services; and (v) the unauthorized access to, use of or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other claim in law, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.


Disclaimer And Non-Waiver of Rights

Truetub Consulting makes no guarantees, representations or warranties of any kind as regards the website and associated technology. Any purportedly applicable warranties, terms and conditions are excluded, to the fullest extent permitted by law. Your use of the Services are at your sole risk. The Services are provided on an "AS IS" and "AS AVAILABLE" basis. The Services are provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance, except as provided for under the laws of any province in Canada. In such cases, the provincial law shall apply to the extent necessary.

Truetub Consulting its subsidiaries, affiliates, and its licensors do not warrant that a) the Services will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Services are free of viruses or other harmful components; or d) the results of using the Services will meet your requirements.

If you breach any of these Terms and Truetub Consulting chooses not to immediately act, or chooses not to act, Truetub Consulting will still be entitled to all rights and remedies at any later date, or in any other situation, where you breach these Terms. Truetub Consulting does not waive any of its rights. Truetub Consulting shall not be responsible for any purported breach of these Terms caused by circumstances beyond its control. A person who is not a party to these Terms shall have no rights of enforcement.

You may not assign, sub-license or otherwise transfer any of your rights under these Terms.



As set out, above, some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you. Provincial laws of Canada may apply to certain products and service provided.


Governing Law

These Terms shall be governed by, and interpreted and enforced in accordance with, the laws in the Province of Nova Scotia and the laws of Canada, as applicable.

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, then any remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Services, and supersede and replace any prior agreements, oral or otherwise, regarding the Services.



We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Services after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please stop using the website and the Services.


Contact Us

If you have any questions about these Terms, please contact us: