Master Spas – Brand Review

Master Spas – Brand Review

Master spa:

Master Spas are one of the best brands out there, hand-rolled self supporting shells, full foam, clamped plumbing and top of the line parts. These guys have been big players in the industry for a long time and while they don’t market as much as some other brands they spend that money building better tubs.

Master flew us out to tour the whole operation, doors open, allowed to talk to staff everything, 100% clarity so when we say something about this brand we can say it standing on firm ground. These guys have nothing to hide which is rare in this industry, they can be a bit more on the expensive side but I would suggest spending it upfront instead of down the road with a cheaper tub.

Master is sometimes hated in the industry or online, it is mostly biased attack marketing though and I explain why. They do these big expo sales where they come into local markets and sell hundreds of tubs then leave which drives local dealer nuts so there is a ton of backlash on rating sites, forums etc… read this article

If you really want some mad therapy massage spas go look at the Twilight series from Master. The TS series performance wise stands out, it has a dozen of the high flow jets and all the rest are mid flow and there are none of the cheap low flow jets. It has an amazing wrap around neck jet system using 4 mid flow therapy jets and those massive jets in the floor are insane, you can divert an entire 6 hp pump to those jets and for feet, hips, legs and lower back those monster jets are the best.

 

Video Review

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Jim
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Jim

Thank you so much for this site! We are looking at the 2019 Master Spa precision 7. It’s “branded” by a local dealer here as a Crocker cape cod model but it is the Master Spa Precision 7 in the clarity series. Couple of questions, first – these dealers just make their brochure with the new name but nothing is actually different on the tub, correct? We were told it’s not worth getting the speakers in the tub because of sound, would you agree? Lastly, we’ve been quoted $7,500 seems like a lot but from what I’ve read here their… Read more »

admin
Admin

Hey Jim

yeah, guys do this goofy branding sometimes, everyone likes to be the big shot 🙂 but they are all the same.

price is good for that unit and its def one of my top build quality tubs.

Scott Stark
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Scott Stark

Hey Chris, I’m thinking of buying the Twilight TS67.25, and I live north of Charlotte. The local MasterSpa dealer gets mediocre marks for service, and is pretty far away from my house in Asheville. To make this kind of purchase I would want a local service provider should I have any problems, but I don’t know how to find a good, quality spa service group in my area. Can you recommend the best way to find service providers in the North Charlotte suburbs (cornelius, Davidson, Mooresville)?

admin
Admin

Hey Scott

There is a top service guy down there that can take great care of you if you buy a brand with a standard parts list.

The only other brand I would even look at around there would be the Marquis and after the tub I got my hands on last month and shot this review of they are right on the edge of my recommended list, the QC was abysmal.

Crystal Clear Pool Service
$125 call out $85/hr.
$300 delivery darren ccpools67@yahoo.com

Frank Hunt
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Frank Hunt

Chris, We are looking to buy a master spas tub in upstate NY. We were concerned with the cold winters and the tub insulation. How does the Master Spas brand deal with extreme cold. Do you have any suggestions in regards to insulation. We are currently looking at the Twilight Series 7.2,7.25,8.2,8.25.

admin
Admin

When it comes to insulation forget the hot tub marketing speak, go to the industries that are regulated and have set codes like the housing industry… You simply could not use radiant barriers in a house as a primary insulator!!! The State of NY issued warnings against it in the ’80s and now in the unregulated hot tub industry… Its the miracle insulator 🙂 You need R-value so that means as much insulation as you can pack into the space. But!!! you need access too. You don’t want high-density foam in any thick amount or you are screwed if you… Read more »

Jim
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Jim

Chris, We’re looking for hot tub with a self supporting shell but having trouble finding any other Thermospas which appear to be greatly over priced. We’re considering a Master Spas LSX-800 but the shell doesn’t appear to be self supporting. I posted this question on their web page “We’re Looking at the LSX 800, does the tub depend on the frame for support or is the frame primarily to support the skirt?” and received the following reply “Hi Jim! Yes, the spa does depend on the frame largely to support the weight of the spa. Thanks for asking!” Do you… Read more »

admin
Admin

yeah that would be a sales guy that does not know what he is talking about 🙂

It’s a hand-rolled self-supporting shell for sure 100%

Jim
Guest
Jim

Chris,

Thanks! We’re in the New Orleans area and don’t have many of dealers. Master Spas uses Swim Spa International as their dealer for this area. Swim Spas uses local service techs for support. Have you had any experience with Swim Spa International? We’re also looking at Thermospas, have you every reviewed their hot tubs?

Thanks

Jim

admin
Admin

Hey Jim Yeah, I know Swim spa international they do a lot of event sales and are good with support, they have a location in Phoenix. I also have 4 independent service guys there registered with the site so you should not have any issues with service on a brand using good parts and standard build, if you ever have an issue hit me up and I’ll put you in touch with good service people. The problem is all the crap in your market I would not touch with a 10-foot pole. you have a mix of lower end cheaper… Read more »

Mike Wiesenburger
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Mike Wiesenburger

Hi. Wife and I are thinking of buying a Master Spa Legend Series, its used. Near as I can tell from the serial which is a letter and the number 6 to start, I think that means 2006 was year of manufacture. I think it’s the LSX, no numbers, since I found a very old spa dealer site that still had some info and the pic matches. It has a lounge and a “Extreme Therapy Seat” which is a fairly deep seat with a mess of jets poking everywhere plus these crazy hedgehog looking multi-jet foot things. They are asking… Read more »

admin
Admin

Hi Mike

Depends man… a good rebuild can be a great buy but $4700 for 2006 is at the high end, worth it if its really rebuilt, but it’s a 12-year-old tub… For that money, I would want new pumps, a new pack, and new cover…

Mike
Guest
Mike

Probably should have mentioned that this spa looks brand new, nothing at all wrong, no scratches, dings, dents. nothing missing, all controls work smooth. I really would not know it was 12 years old except for the serial thing, whoever had it before took care of it like a car collector babies his 57 Chevy. The cover will be new and they replaced the 6hp pumps already. They are going to test for 2 weeks and then replace whats needed if needed.

admin
Admin

Hey Mike

There are always exceptions. Something taken great care of and in great shape has value!

Matt
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Matt

Hey…. Great work on the website and thanks for trying to bring some insight about hot tubs. The market makes it very hard to find a good quality hot tub versus what could be a money pit. So Thanks My wife and I are in the market up in Bismarck North Dakota and are looking for a good long lasting and well built hot tub.. in town we have Hotspring dealer that had a Grandee NXT 7 2018 fully loaded for 14k.. up in Minot they may have a Master Phelps 2018 LSX 800 for 12K. Those were the two… Read more »

admin
Admin

Hi Matt Hot springs are not on my recommended list. That moto massager is clunky and prone to failure I’ve not heard good things about them. in general, on the discussion forums, almost 27% of all request for service on a sample we did were for this company because they use a proprietary parts list instead of a good OEM part… I’m dead against these guys that make goofy parts to just fit their spas they are nowhere near as reliable as the really good OEM stuff. here is why I would never buy, sell, or recommend a spa with… Read more »

Jeff
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Jeff

Hey there. We are in the market for an 8 footer. I really like the Master Spa Balance 8. I checked it out at our local dealer that’s been here for years and apparently with Master Spas for years. I also went to another dealer and liked the Dynasty Passport 8. Also, a good long running dealer.

Both priced about the same. All things be equal, what direction would you recommend between the two?

Thank you for your input.

admin
Admin

Hi Jeff I like the Balance, new shell design and big open area for the footwell. Big Quality differences between the two brands. Shell – Balance has a hand-rolled self-supporting shell, Dynasty is a thinner shell that needs props under it to keep it together. parts – Balance uses balboa, Dynasty gecko… balboa rules man. The build quality is way better on the Balance, I got one and reviewed it and it was a mess, the guy that traded it had nothing but trouble. check out the video on the dynasty here: https://hottubuniversity.com/dynasty-spa/ For comparison, goto this video, its a… Read more »

Brad
Guest
Brad

Found your site. Great information! Looking for a mid level spa. Looked at bullfrog x8l and a master spa balance 8 clarity today. Thoughts on both? The bullfrog doesn’t have the jet packs since it’s their lower end model. Both were similar in price

admin
Admin

Hi Brad. Both are good tubs. I like the new layout on the clarity, big open spaces are what you want in a water environment and that footwell just has so much room you can actually get 14 sets of legs in it, the BF, unless you have friends with no legs, will be a squeeze. the shell on the clarity is a hand-rolled vinyl ester resin cored self-supporting shell the BF is an ABS plastic shell, a lot less expensive to build and it needs pedestal s to support it and keep it from breaking, I’m not a fan… Read more »

Tibio
Guest
Tibio

Hi Chris,

What are your thoughts on the twilight 7.25?

Thanks

admin
Admin

one of my top rated tubs, with the flow control system and the neck jets plus those monster jets in the footwell its just a performance machine, and they build right.

Matthew Nikkel
Guest
Matthew Nikkel

Hi Chris. Do the lower end Master Spas such as their Contractor Series hold up as well as the high end? What’s the difference between their lines in terms of build quality?

admin
Admin

Hi Matthew

all the lines from top to bottom have the fundamental 5 things so yes. what really changes is the jetting and features.

Tim Cavin
Guest
Tim Cavin

Hi Chris. Just set up my new Twilight 8.2. Factory default on filter cycle is 4 hours a day. It’s usually just me in the the tub twice a day. Is this the correct amount of time? Is there a ‘better’ time of day to run the filtration cycle? Thanks, Tim

admin
Admin

yeah, that should be fine. it really does not matter when you set it up to run. typically the idea is 2-4 hrs a day spaced 12 hours apart.

Jessica
Guest
Jessica

Thanks so much for this site. I’ve done a search to see if you have posted anything on portable/plug & play hot tubs and couldn’t find anything specific. We’re looking at a Master Spa Getaway Bar Harbor and finding it impossible to find reliable reviews or price comparisons. Can you help??

admin
Admin

Hi

You wont find much it’s brand new.

Master bought one of the biggest rotomold machines in the world, and they put good parts, clamped the plumbing lines and used Icynene foam insulation. The color and finish is nice and the shells are solid. one thing, in a cold northern climate its a really big tub for 100v so on cold days when you take the cover off they loose temp pretty quickly. But it’s also a dual voltage unit so you can just hard wire it and bingo the heater is 3 or 4 times bigger.

Dave
Guest
Dave

Great site! Very informative. So here goes, total newbie in Columbus, Ohio area. Want a well-made tub that will be as low-maint as possible, useable year-round, for general use. Will sit on a concrete patio. 6 person most likely. Seems like you like Master Spa the best? Professor, please tell me what I should do, where can I go if you know anyone here. Thank You !

admin
Admin

Hi Dave. Having all this information and experience and its the brand I put out in my little local market where my kids go to school and my wife shops… It’s reliable and easy and gets me good referral business. I don’t endorse it because I sell it I sell it cause I endorse it 🙂 I literally went through everything out there and I wouldn’t buy any of it. There are a few options outside of your market area and there is a good independent service guy down here I use called Endless Summer Pool and Spa Service With… Read more »