Marquis – Brand Review

Marquis – Brand Review

I was recommending them for a long time based on a quick look and a lot of promises from the factory, but I’ve stopped thanks to the reasons below.

Now this was always a weird one because I kept asking them to let me come to inspect the factory and kept getting blown off, weird, half the buyers in North America come to me for advice before they buy a hot tub and my recommendation will affect where nearly a billion US dollars go this season so usually when I like a brand they are bending over backward to give me visibility but these guys, when I could actually get a person on the phone just kept blowing me off. Now at first I just thought they had no back end on their business and were crap at returning calls and keeping in touch with customers which they are, but it was really bugging me not having put my eyes on their process and their manufacturing quality control.
So I got ahold of a brand new Vector 21 Marquis. Now, this is not their cheap line so it should be indicative of what they are building and I have to say it was disappointing!
The quality control was non-existent there were so many issues it was scary. Bad insulation with spotty application and loads of overspray on pumps and equipment then big gaps where there was simply no insulation, there was a plumbing leak that will be a pain to repair, the plumbing lines were not clean and efficient and there was a fault on one of the water features that literally dumped 50 gallons of water all over my garage.
These guys are not on my number one list anymore, there were just too many issues and too poor a quality control.

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Mike Kirkland
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Mike Kirkland

Just started researching my first hot tub…and I’m very glad I found this site. I’m leaning towards choosing between a Marquis celebrity series (affordability) or Bull frog (the local dealer has the support to install the Blu Fusion salt water system) from a local dealer, or going the full box store route with a Divine (made by Clearwater) Langley model from Costco. Given your posts it seems that my best would be the Marquis celebrity line, but I wasn’t sure if it was more vectorish than signature…and if your positive brand review extends to the line or not. Thanks for… Read more »

admin
Admin

Hi Mike

The Marquis of that lot for sure and stay away from salt its old tech… https://hottubuniversity.com/chemical-free-hot-tubs/

also stay away from the vector, goofy parts, and no real innovation just new words for the parts 🙂 and if the line flops you might be screwed trying to find parts later

Michael
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Michael

Hi, Chris. Thank you so much for all of the help you give to everybody. This site truly helped me narrow my search. I love the marquis brand, and the celebrity elite line. Can you give me your opinion on this line, and if it checks the boxes of the 4 big things you look for. Thank you!

admin
Admin

Hi Michael

The brand is well built and ticks all the right boxes.

Performance wise it is going to be upper mid to lower high. lots of the small inexpensive jets but a few hi flow therapy jets. there is really no foot jets and the neck jets are the small ones and really don’t put out enough water for real massage.

Sal
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Sal

Hey Chris, Thanks so much for all the work you do. I continue to watch your videos and all of your posts, and it has helped me greatly. We are looking at 2 tubs from Marquis. The Vector21 V84 and the Celebrity Elite The Broadway. I know you are not too much of a fan of the vector line, but I was wondering your thoughts on how these two stacked up against each other. The only main difference is size 7’x7′ (V84) vs 77″x77″ (Elite Broadway). The Elite Broadway we would do the 2nd pump upgrade, so it would be… Read more »

admin
Admin

Hi Sal I went to look at the Marquis website to compare them but the site is giving a warning about security 🙁 The truth is the vector is a dumb tub all those goofy sharp angles look cool but they will date the purchase, its cool now but will be lame in 2 years, It will also cause problems down the road for replacement parts and once you fill it with water you won’t even see it plus moving around in that tub will be a pain bumping into all the crazy angles, water world is about open spaces,… Read more »

Sal
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Sal

Thanks so much. Yeah, i am getting that warning, too. That is weird.

We are hesitant about the looks of the vector. The wife thinks it may be too masculine. But there really isn’t much info at all online about the celebrity elite line.

Do you think the island series captiva is better, or just stick with a marquis?

admin
Admin

Both lines are well built, and neither have factory support so in both cases you need a good dealer.

I like the monster jets in the Island and overall i think it will be a slightly better performing spa, and I have toured the factory and know first hand the build.

John
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John

Hello, I’m in the same situation you were in a couple months ago. Please let me know if you went with the Broadway, and what are your thoughts. I’ve been quoted $6,890 for the basic Broadway including all taxes, cover companion II and step. The Vector 21 is $9,600 with tax. Any information you can provide is greatly appreciated.

Thank you,

John

mike
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mike

I was about ready to buy the Marquis Resort for right around $11k + tax. I guy from ThermoSpas came out to my house today and made a great pitch for his Concord platinum for $12.6k + tax. I am trying to determine which is the better value. A couple comparisons that I thought were interesting: the Marquis tub has two pumps and 60 jets whereas the ThermoSpa has 99 jets and 5 pumps. Should I be impressed by all of the additional jets and the three extra pumps? The ThermoSpa guy insisted that his filtration system was the best… Read more »

Donna
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Donna

I am really surprised no one has mentioned their “whitewater 4” jet. I wet tested that thing and was impressed. Do you have any thoughts on this high powered jet?

admin
Admin

cool jet but man I hate floor domes… you trip over the damn things they are a big hazard that’s why everyone ditched them 20 years ago, dangerous and makes the spa an annoyance i swear when i had a foot dome in my tub it drove me nuts and hurt me twice.

Mike
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Mike

Chris what concerns do you have on the vector other than the parts? Is the quality still there? Also is the MicroSilk system a clever marketing tactic or worth the upgrade?

admin
Admin

Microsilk in my opinion is a gimmick. But everybody has their gimmicks 🙂 My biggest problem is that the parts are going to be problematic down the road. They’re not a big enough player to sell enough of these to afford to keep making those parts if that brand doesn’t catch on. It’s a big risk I would never put a brand on my floor that did not have a simple compliant parts list that I know I can get parts for ever. Plus I hate this proprietary Parts idea it’s all about Prophet down the road it’s all about… Read more »

Babbitt
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Babbitt

Hey Chris, what are your concerns regarding parts in the e-series? I just picked up one of their e-series 545 and it’s got all the Balboa controls and whatnot. I believe the jets are CMP, is that a problem? I picked up a Marquis based on your blog by the way. Thanks!

admin
Admin

I don’t have concerns with the parts list on this spa. I might have misspoken… its a good tub