Buyers Assistance


I’ve been in this industry for so long and seen so many crazy things. After talking with so many people who buy the wrong tub or pay too much for a one I started HTU to help as many as I can avoid this. I spend tons of hours each week answering these and I’ve personally helped thousands in the last few years to get great deals on tubs that leave them satisfied and taken care of.

 I work for you guys and I’ll keep tearing down the spin and bad marketing out there as well as showing you which companies are playing it straight, taking care of their customers and building to last. If HTU has helped in your hunt give us a tip to help keep the content and coffee flowing, visit our funding page. I also have our Terms page and Financial page for transparency

Whether you just want advice on what to buy and where to buy it in your area or if you want me to hook you up with a super star dealer nearby, this is the place to be! Don’t worry if you don’t see your submission at first, it won’t appear until I reply.

Whichever route you want to go, fill out the comment form below and I’ll get on it!


I’ve been doing this off donations for the past two years and I want to express my thanks for everyone who has made this possible.

As the number of requests has continued to rise this has become more difficult to keep on top of so I decided to try out a bit of a priority system.


Personal Buyer
You hire Chris to take you through the entire process including negotiating your final purchase price. Unlimited phone and text and email consultation.
Once you decide on a spa and feature list Chris will step in and get you the best price. If he does not save you at least $250 in extras he will refund half of your consult fee.

Priority Assistance

1-3 Day Response time, comment below and mention you paid for priority



Phone Consultation

Chris will arrange a time to call and talk over whatever questions you have.

Assistance type

4110
Fill out and Submit to make a request

Sean

Chris, thanks for your Website. I had a Dimension 1 Diplomat that I got used for $600 and that I ran for 7 years. It was fantastic. However, the control panel failed again (I replaced it once), the circulation pump failed again (I replaced it once), and the cover was so very waterlogged. These parts I could find (easyspaparts), but the side panels started rotting, and those parts aren’t around. It had closed-cell foam which made finding the two leaks we had a nightmare. For the money, though, it was a great run. After two years of looking and saving,… Read more »

Terms
I have Read and Accept the HTU Terms and Disclaimers
Renata

Hi Chris, we used PayPal for phone call with you, payment under: Stewart McComb in Newberg Oregon… how do we arrange time to talk? I appreciate your videos and all the info – a great place to start – now I’d like to get down to a selection w/some guidance from you 🙂

Terms
I have Read and Accept the HTU Terms and Disclaimers
Mark

Chris: I donated to your priority assistance. I am looking at a Master Spas Clarity Balance 7 hot tub for about $7500 and an Artesian Antigua Elite for about $8,000. What do you think about these prices, and how do you compare these models? The Artesian has 55 jets to only 38 for the Master. Is this significant? And the Artesian has 3 pumps to only 2 for the Master Balance 7. Also the Artesian warranty (parts and labor) is 5 years-not sure about the Master Spa. I am in Tampa, FL. Many thanks.

Terms
I have Read and Accept the HTU Terms and Disclaimers
Aaron

Hey Chris, thanks for sharing all your knowledge with everyone. I donated to your priority response, because I want to support you and your site. I live in Iowa, and am considering my options to replace a D1 Nautilus that I have had for 10+ years. Last year the controller malfunctioned, and I had to drain the tub mid-winter. I guess I didnt get all the water out of the lower pipes, as this year I discovered tons of leaks from the bottom 2″ mains. After trying to repair it myself, I gave up and am now shopping for a… Read more »

Terms
I have Read and Accept the HTU Terms and Disclaimers
Scott

Hi Chris, I have been studying all of the information on your site. It has been very helpful for sure. We are doing a renovation and adding a tub to our back yard deck. We live in Victoria area of Vancouver Island and wondering whom you recommend in our area. There is Beachcomber near by, but after reading some of the issues I am less inclined to go with them nor the Arctic Spas. We had a very old tub back in Alberta. We normally just soaked in it rather than used the jets for quiet relaxation. I am thinking… Read more »

Terms
I have Read and Accept the HTU Terms and Disclaimers
Armin

Hi Chris, I paid for a phone consultation. I live in Greenville SC, and am exploring to see if I can get an affordable but decent hot tub for 3-4 people, doesn’t have to have bells and whistles. If you think I can get something in my price range (I was thinking 2.5 to 4K), I would like to consider your personal buyer option. I am looking at the deck around my pool. It has a slight slope away from the pool, I think intentional. Would be important to know If I can use it or need to modify the… Read more »

Terms
I have Read and Accept the HTU Terms and Disclaimers
A.H.

Good Day Chris, Just wanted to say thank you for Hot Tub University. I am from London, Ontario and today on the last day of the Premium Wholesale H & L Expo I purchased a Master TS 7.2. I attended their last Expo here but didn’t buy. However, I used the last 6 months or so to check out other brands locally and carefully reviewed the information contained in the Hot Tub University website.The Expo sales experience is a bit of an unusual one and it can add even more confusion and stress to an already “mystifying” retail shopping experience.This… Read more »

Terms
I have Read and Accept the HTU Terms and Disclaimers
LAWRENCE CANDEL

Acrylic lined hot tubs versus those plastic roto molded tubs sold by Costco. I was seeing if any research was done on the safety of hot tub lining, but could find anything as to if plastic, resins or chemicals leach from from the tub lining. What’s the longevity, heat retention, durability, and upkeep with Acryclic versus the solid plastic molded spas?

Terms
I have Read and Accept the HTU Terms and Disclaimers
Mark B. Jackson

Dourg,

I do not see any mention of ThermoSpas. Do you have any insights and what group do you think they would likely fall into?

Terms
I have Read and Accept the HTU Terms and Disclaimers
Tony

Hey Chris. Bought a LSX 800 2 months ago. Probably only used it 6 times so far. Having problems with it turning green in 2 or 3 days with no use? In process of changing to Spa Marvel right now. Question i have is, it has the circulation pump on it and also a filtration cycle on in the control. It was set to 4 hrs from factory and i have changed it to 12hrs trying to solve this problem. If the circulation pump is running 24 hrs is changing the filtration cycle actually doing anything?

Terms
I have Read and Accept the HTU Terms and Disclaimers
Randy Thorn

Hi Chris. I looked at a 2010 limelight by Master Spa yesterday. It has been disconnected so I cant run it. Looks like it was not well cared for from the surface condition of the acrylic. Jets seem to be intact. It’s a 6 person 84″ x 84″ with lounge.
I know you like Master Spa. Did they cut any corners on the limelight series?
She is asking $3000 that seems high. What’s a fair price given I cant see it run. It needs a complete cleaning buffing flushing etc

Terms
I have Read and Accept the HTU Terms and Disclaimers
Patrick

Hi Chris – recently moved to the Crystal Coast (Cape Carteret, NC) from PA. Looking to get a smaller hot tub for back and foot therapy and soaking under the stars. We previously had a Marquis spa in PA that was okay (but had intermittent issues with the controls and overheating, ugh). Nearby dealers are offering Lazboy, Hydropool, Alps, Premium Leisure, Garden Leisure, Nordic and Catalina brands. Our heads are spinning! We would prefer a spa with two loungers to enjoy the stars at night. But we don’t want to waste thousands on a headache down the road. Can you… Read more »

Terms
I have Read and Accept the HTU Terms and Disclaimers
Alexander

Hey there, stopped in at a local Artesian dealer and they have an small Elite on the floor that’s been there for 6-8 months (filled, recirc pump going, used to show features). Thoughts on what kind of pricing would be expected if we bought that off the floor? Any concerns with buying or questions that we should ask?

We also looked at a small 880 Sundance…any thoughts on how these would compare?

Thanks!

Terms
I have Read and Accept the HTU Terms and Disclaimers
Stephen

This site is a godsend I’m drowning in BS. I’ll spare you the sob story and get to what Im looking for We live in San Diego Want to buy from one of the 4 brands you recommend but not sure what or where to buy as I cant find a reseller out here. $20 is a bargain for your knowledge Looking for 4 to 5 person on smaller side is fine for us. We had a big one before and had 4 people in it maybe 4 or 5 times in 12 years. Super Efficiency, Quality, Reliability, and Comfort… Read more »

Terms
I have Read and Accept the HTU Terms and Disclaimers
Fay Rose

Hi, Need help to purchase hot tub for Oregon Coast vacation home. 5-7 person tub with 1-2 buckets seats and a seat with neck jets. Was looking at Salt hot tub but rethinking that based on you explanation. 3677657976288509

Terms
I have Read and Accept the HTU Terms and Disclaimers
Trina

I have been trying to do a lot of research and ask questions on hot tubs. I’ve narrowed down my choices to 5 different Artesian models (Piper Glen, Captiva Island Elite, Captiva Island, Grand Cayman Island Elite, and Grand Cayman Island). I’m wondering if you have an opinion on which is a better model or if it’s just preference and price. Also, is it worth getting the add on of one of these four options – Diamond AOP, Crystal Propure Ozone, Ozonator, or Frog Ease? One other model of what you think about would be the Artesian South Seas 748B.… Read more »

Terms
I have Read and Accept the HTU Terms and Disclaimers
Doug

Question about getting a tub through a power outage (MasterSpa TS 8.25 or similar). If I lose power (don’t often, and not for long), I have an 8000 Watt generator. But, the Spa is on a 50 amp fuse and the generator is only good for 33 amps. Is there a way to run the heater and circulator pump (I know you don’t care for those) and nothing else and get by with 33 amps? If so, how? Otherwise, I could run an extension cord off the gnerator to the area under the control panel and put a small heater… Read more »

Terms
I have Read and Accept the HTU Terms and Disclaimers
Don

Hi there, were in the Kelowna BC area, in the market for a new tub. Have narrowed down to a beachcomber, master, artesian or hydropool. Is there a top pick for you? And subsequently, is there a dealer here you recommend?
Appreciate any advice you have for us
Don

Terms
I have Read and Accept the HTU Terms and Disclaimers
Frankie

Hey Chris I sent you a notification the other day in regards to Bullfrog A9L and Master Spas LSX900. I also made a donation, it may have shown up under IBC Technologies or another email frankie@getonup.com). Anyways I was looking for your input as I am a little concerned about service and support unless I really shouldn’t be. Thanks, Frankie

Terms
I have Read and Accept the HTU Terms and Disclaimers
GEORGE

HI! CHRIS, I AM LOOKING FOR A GOOD QUALITY SPA IN THE ST. LOUIS AREA THAT HAS A LOUNGER AND GREAT JETS ALL AROUND! ARE THERE ANY ALLSTARS IN THE ST. LOUIS AREA THAT YOU CAN TURN ME ON TO? THANKS FOR YOUR HELP!

Terms
I have Read and Accept the HTU Terms and Disclaimers
Rebecca

Hi Chris – love your website!

What do you think of buying used? I’ve always wanted a hot tub, but it’s just not in the budget to buy new. I’ve scoured the ads in our area and found this Coast spa, which I believe is in your top 4 brands:
https://www.kijiji.ca/v-view-details.html?adId=1466130736
Silhouette series, model # HHC748
I went to see it today, but I didn’t see the insulation that you recommend when I looked underneath.

Also these 2:
https://www.kijiji.ca/v-view-details.html?adId=1469664805
https://www.kijiji.ca/v-view-details.html?adId=1464340450

If I ever find a tub I’ll definitely be using your app and SpaMarvel!

Thank you so much.
Rebecca
(Calgary)

Terms
I have Read and Accept the HTU Terms and Disclaimers
Dave

Hi Chris, we are looking to buy a hot tub for a second home on Pewaukee Lake in Wisconsin. Never owned one before so nervous about dropping a lot of $$. Plus we are only there about once per week so we need low maintenance. My gut says to buy a cheap one from Costco to make sure we like it, but your website is making me second guess that. We did go see Master Spa in Waukesha and they recommended the Twilight 7.2 for $9900 “on sale”. Any advice?

Terms
I have Read and Accept the HTU Terms and Disclaimers
Mia

Hi Chris, Just starting our hot tub search. Located South of DC between Richmond to the South and DC to the North. Thoughts on Bahama Spa – Twin Peaks model? Since this is a very transient area, with people moving a lot (military, govt, etc). Found someone who is selling a never used hot tub. Thoughts on this brand. Zip code 22554

Terms
I have Read and Accept the HTU Terms and Disclaimers
Derron Bodell

Hi Chris, New customer, repeat question. Family of 4 buying our first hot tub. Had a curb side special a while back and used it a bunch. very basic and we loved it. Thought we had a line on a 12 year old Artesian 6 seater but kind of fell through. So have a 8′ x 8′ crushed rock pad waiting for a new tub. We live north of Toronto, Collingwood, so winter climate. Was looking to spend $6,000 – $9,000 for mid-ranged, basic tub but the more I look and read, the price seems to be creating closers to… Read more »

Terms
I have Read and Accept the HTU Terms and Disclaimers
Randy

Hi Chris we are first time spa buyers and have been looking at the whirlpool 881 and would really like your opinion on this model. We live in Panama City Florida and were shoping at Tropical Spas And pools. Thanks for any information.

Terms
I have Read and Accept the HTU Terms and Disclaimers
Frankie

Chris, I appreciate all of the information that you have provided on the site and I am an advocate of folks like you providing what appears to be a mostly unbiased opinion. I am new to the hot tub market and was about to buy a hot tub from Costco but I went to one of the master spas traveling road shows and they turned me on to your site (of course). Just having been relocated to Utah and having the Bullfrog factory outlet down the road I find myself in a conundrum as I am tossed between the Bullfrog… Read more »

Terms
I have Read and Accept the HTU Terms and Disclaimers
Heather

We’ve got 4 kids who were fish in their previous lives, so we are looking at the pelican bay by artisan, due to it’s size, giving the kids room to move. We like the bench and cool off space. Also, after some looking around on your site we changed our minds about using a salt water system. We have some very dry skin in our family. It looks like this enzyme stuff you recommend helps with that? anything else you would recommend to help combat dry skin? And, curious if you have rec’s for dealers in the Boise ID area.

Terms
I have Read and Accept the HTU Terms and Disclaimers
Duke

Chris, I’ve been researching everything on your site and a few other places. Thanks for the education. It’s just my wife and I with occasional visits from kids and grandkids, so we could get by with a 2-3 person spa, but wouldn’t reject something a little larger; definite focus is a good hydrotherapy experience with big jets, especially for neck, shoulders and back. Our new house has an 8-foot square concrete pad with 240-volt wiring waiting for a spa. I looked at PDC, but it doesn’t appear that they have any dealers in San Antonio or Austin, and you emphasize… Read more »

Terms
I have Read and Accept the HTU Terms and Disclaimers
Duke

Chris, one more question. I’ve also been reading about the Catalina spas from Aqua Living. You don’t mention them, so am trying to get a line on them, especially the Kennedy model.

Terms
I have Read and Accept the HTU Terms and Disclaimers
Mike

Why do you think Vita and American Whirlpool Spas are lower end? They use Balboa components, made in the USA, use two 2 speed 3hp pumps, use bigger jets and are more energy efficient than Master Spas. Please explain.

Thanks!

Terms
I have Read and Accept the HTU Terms and Disclaimers
Eric

Chris,

Looking at a Catalina Swim spa are they any good?

Terms
I have Read and Accept the HTU Terms and Disclaimers
Michael S. Russell

Hello Chris. I just found your site and have watched every single video. i paid for priority response in the hopes you have some much needed information. the local Dealer here sells Garden Leisure. I am looking at an 863L with 63 jets, two 7 BHP motors. it uses a Gecko controller. it does have water diverter allowing some changes in the water flow, but not to any single seat. they use a UV system called Simpleclear, likely proprietary. i cannot find one single review on this line of spas, and cannot seem to find out who makes it. i… Read more »

Terms
I have Read and Accept the HTU Terms and Disclaimers
lynn

Hey Chris. Thanks for the wealth of information. There is a show coming to Greenville, SC this weekend. I am interested in the Master Spa. It looks like the rep for the area is David’s Home Entertainment from the Waynesville, NC. Any thoughts on servicing for Clemson, SC area.

Terms
I have Read and Accept the HTU Terms and Disclaimers
lynn

Sorry. I think my name may be different than my payment. I am not sure if you it saw it come thru yesterday via paypal. I used my hubby’s paypal account:)

Terms
I have Read and Accept the HTU Terms and Disclaimers
Joan Peters

Hi Chris,
I am in Park City Utah, (near Salt Lake city) and there is no Master Spa dealer in the state. So, I am deciding between the South Seas Spas 729B and the Island Spas Captiva models. Is there one you like better? Don’t need bells & whistles just quality & good insulation.

Terms
I have Read and Accept the HTU Terms and Disclaimers
Blair

Chris, Looking forward to chatting! In the market to replace an older Vanguard (12 years old) and want to Upgrade to a therapeutic/hydro spa designed for a Trail runner, Surfer, and Mnt Biker! We live in Santa Cruz, CA and surrounded by Hot Springs, Caldera, and Costco tub dealer. I did liked the Euphoria “foot jet” that I wet-tested on the Caldera model, thought it had a real impact on the bottom of my foot, but un-impressed with the rest. Also, did not like anything about Hot Springs Limelight series, wet tested the Pulse and HATED it. So, ideally 5-6… Read more »

Terms
I have Read and Accept the HTU Terms and Disclaimers
Jeff

Hello Chris,

I live close to Barrie and am wondering if you can recommend a quality dealer that sells one of the brands you recommend. I’m willing to travel to the GTA for my purchase as long as I can still get service when needed. Thanks!

Terms
I have Read and Accept the HTU Terms and Disclaimers
eric

Chris,
Any information/reviews on Catalina swim spas? thank you

Terms
I have Read and Accept the HTU Terms and Disclaimers
Christine

Hi Chris, buying our first hot tub this week for a vacation property in Sun Peaks ski resort (just outside of Kamloops, BC). Your site has been very helpful. Not looking for a lot of bells and whistles but a quality 6-8 person tub for our guests to enjoy. Leaning towards a 360 Leep from Beachcomber. Would love to know if you think that’s a good choice or if I should be considering something else.

Terms
I have Read and Accept the HTU Terms and Disclaimers
Mike

Hello Chris. I live in peoria arizona. I’m thinking of getting a Caldera or American Whirlpool spa. What do you think? We went to master and artesian but didnt like the comfort

Terms
I have Read and Accept the HTU Terms and Disclaimers
Joseph Williams

Chris, my wife and I have started to seriously look at a 6-8 person spa. We are in the Cleveland, Ohio area and have visited The Great Escape looking at Bullfrog, Jacuzzi and another brand. We then began looking at the OC and Evolution spas carried by Costco. That’s how I stubbled onto your YouTube videos and website. I see that you are high on Master Spa, the nearest dealer is about 40 miles. Do you have other suggestions for other dealers in our area? We appreciate you expertise in this area. Thanks!

Terms
I have Read and Accept the HTU Terms and Disclaimers
Janis Light

I’m purchasing a hot tub in Breckenridge Colorado. The weather is BRUTAL! cold and snow and, COLD. Which brands hold up best in this type of environment?

Terms
I have Read and Accept the HTU Terms and Disclaimers
Kevin

Coast Spas: I saw you were planning on paying them a visit and the review was pending. Are you able to give a quick run down on their brand. Is it still a top brand in your opinion ?

I have some time to kill today and was going to check out a Coast Spa Dealer

Terms
I have Read and Accept the HTU Terms and Disclaimers
AJ McCormac

Hello Chris,

I haven’t heard from you yet and I am just wondering if I did the priority request correctly. Looking forward to your advice.

Terms
I have Read and Accept the HTU Terms and Disclaimers
Roxan

Hi Chris, any recommendations for dealers in the Monterey or San Francisco Bay areas?

Terms
I have Read and Accept the HTU Terms and Disclaimers
Jason

Hey Chris, As a prospective first time spa buyer I am so glad to have found you! I’m looking into options for buying a used spa (craigslist) and I’m a little nervous about the potential for built up biofilms in the plumbing. I’ve seen a you tube video where a guy pours several gallons of white vinegar in the tub and leaves it in the tub for 4 weeks!!! The result is pretty crazy. Supposedly people report not much going on for a couple weeks and then see a huge dump of dark gross stuff into the tub at week… Read more »

Terms
I have Read and Accept the HTU Terms and Disclaimers
Rose

Hello! Am in the Hilton Head SC area (close to Savannah GA) and am looking for a small hot tub for my husband and I. We are here only 6 months (Oct-April) so it would see limited use. Would love any recommendations on a local provider, or your insight on using someone based in FL – Southeast Spas or anyone else? thanks in advance!

Terms
I have Read and Accept the HTU Terms and Disclaimers
Graeme

Hey Chris, love the site, what a resource. Just bought a new house in Comox, BC, Canada. Our electrical panel is jam packed, but we found a 30amp 240v breaker from a retired sauna that is unused! Going any larger will cost us a electrical service upgrade from the road, and $$$. You have any good options for me at 30A 240?

Terms
I have Read and Accept the HTU Terms and Disclaimers
dan andersen

I read and or watched several things on your website and found it informative. Have had a hot tub years ago and loved it. My wife likes a lounger and I like a variety. Loved the massive foot jet on our old D1. We are about to pull the trigger on buying another tub for the Olympia WA house we live in now. My wife and I will be the primary users. A 2-3 person tub is just too small. Am thinking of a roughly 7 x 7 tub like our old D1. Ruled out many of the tubs you… Read more »

Terms
I have Read and Accept the HTU Terms and Disclaimers
Aj McCormac

Chris, We live by the ocean. Therefore, our top need is whatever brand is best for outside install in this setting; non-rusting parts, etc., will hold up the longest in such conditions. Second, priority is best quality massage therapy jets. Third we do not need a large tub, say 3-5 p size however, we need different seat heights as my husband is 6′ 4″ and I am only 5′ 3″. Reading you opinion on loungers, we don’t need a lounger. We live in Jax area closer to St. Aug. Could you give you provide your top three recommendations in order… Read more »

Terms
I have Read and Accept the HTU Terms and Disclaimers
sharon shallow

Hi Chris I just paid for some texting, hope to hear from you soon!

Terms
I have Read and Accept the HTU Terms and Disclaimers
Carolyn Frey

We just moved to Lake Havasu City, AZ and want to purchase a spa that will fit 4 people. Seems like Hot Springs and Bullfrog are the only ones available here. What is your advice? Drive to Phoenix or Vegas with a trailer or pay extra to have it delivered? We were hoping to spend no more than $8,000.

Terms
I have Read and Accept the HTU Terms and Disclaimers