Buyers Assistance


Update on Delays:

Hi everyone, I hate to do this but with things as they are right now traffic and comments are up to crazy levels, I’ve had something like 50 people reaching out in just the last few days, it’s great to see but you are asking me comments as fast as I can answer them. I’m going to have to suspend my normal free advice and replies, there is at least a 5-10 day delay on normal responses, ~24 hours on paid I’ve been doing this for you guys for 2 years now and this is the biggest rush I’ve seen. I’ll still be answering priority assistance comments and working with customers who go for my personal buyers services. It may take a few days to get to you though. This is not a cash grab but I only have so many hours in a day and I’m already spending all of them here. I’m looking for a suitable co-author to help with the free comments and will change this post when I start getting caught up.

Thanks for all the hot tub enthusiasm!


I’ve been in this industry for so long and seen so many crazy things. After talking with so many people who buy the wrong tub or pay too much for a one I started HTU to help as many as I can avoid this. I spend tons of hours each week answering these and I’ve personally helped thousands in the last few years to get great deals on tubs that leave them satisfied and taken care of.

 I work for you guys and I’ll keep tearing down the spin and bad marketing out there as well as showing you which companies are playing it straight, taking care of their customers and building to last. If HTU has helped in your hunt give us a tip to help keep the content and coffee flowing, visit our funding page. I also have our Terms page and Financial page for transparency

Whether you just want advice on what to buy and where to buy it in your area or if you want me to hook you up with a super star dealer nearby, this is the place to be! Don’t worry if you don’t see your submission at first, it won’t appear until I reply.

Whichever route you want to go, fill out the comment form below and I’ll get on it!


I’ve been doing this off donations for the past two years and I want to express my thanks for everyone who has made this possible.

As the number of requests has continued to rise this has become more difficult to keep on top of so I decided to try out a bit of a priority system.


Private Buyer
You hire Chris to take you through the entire process including negotiating your final purchase price. Unlimited phone and text and email consultation.
Once you decide on a spa and feature list Chris will step in and get you the best price. If he does not save you at least $250 in extras he will refund back to a phone consultation fee.
Head here for more about this service from Chris:
https://hottubuniversity.com/privatebuyer/

Priority Assistance

1-3 Day Response time, comment below and mention you paid for priority at the start of your comment.

Phone Consultation

Chris will arrange a time to call and talk over whatever questions you have.

Assistance type

Be sure to check your spam folder for reply notifications and emails.

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Michael Ziehl
3 hours ago

I saw another person who visited Rick at Crocker in Woburn MA and we were there Saturday looking at a twilight 7.2. We were going to compare to a Nordic Encore LS and a PDC Monterey and Rick gave us a price of $9900 before lighting and cover lift. Wondering if it is worth checking out the other spas and if you think you could get us a better deal via your service….Tub will go to our new house in Wells ME

Admin
Bill Shea
1 hour ago
Reply to  Michael Ziehl

Hi Michael,

The folks at Crocker are outstanding so you will be in good hands and that’s a great price, especially with the market right now and 4 buyers for every tub. Rick and the guys are one of the few dealers that are not raping people just because they can and we wouldn’t be able to get any better than that. Great tub, awesome dealer – pull the trigger!!!

Brian rowland
4 hours ago

Morning I was looking for your expertise on the Catalina Berkshire have been on the world wide web cannot fined much info on the brand.. Found a dealer in Buffalo NY majestic pools and there asking around 9000. They use Lucite or Aristech Acrylic for there tubs and energy savor pumps.. There pamphlet reads balboa controls and the jets I am not sure about.. Thanks

Admin
Bill Shea
1 hour ago
Reply to  Brian rowland

Hi Brian,

Catalina is one of those mid grade tubs backed by a bunch of fancy marketing. Buffalo is one of those areas that doesn’t have a lot of spa dealers. Check out our private buyers service and we may be able to get you something factory direct

Daniel Bradea
1 day ago

Good day. Looking for a 21 ft dual temp swim spa/hot tub with a good quality built. While there will be some swimming this is a recreational purchase. Thanks for the assist. Dan

Admin
Bill Shea
3 hours ago
Reply to  Daniel Bradea

Hi Daniel,

You’re on the west coast so you have the advantage of being in an area that is serviced by the biggest spa dealer in the world and they sell the Master H2X line of swimmers which, in my opinion, are the class of the field. Check out our private buyers service and we can link you up with them and get you the right deal on the perfect swimmer for you

Mary Dickey
1 day ago

I paid for priority. New buyer here in Madison, WI 53583 zip code. I’m looking for a reputable dealer in my area. Thank you,
Mary

William P Bengen
1 day ago

Hi Chris,            Just signed up for your $250 Private Buyer’s Service, which appears to be worth every penny. Love your website, very informative.            My wife and I live in the Tucson, AZ area and are seeking to acquire a hot tub which will very comfortably seat four people (probably one of the “6-7 person” tubs). We have visited two highly-rated local dealers, Sunset Spa and Tucson Hot Tubs, to begin our education process. The latter represents Artesian Spas, which you apparently think highly of. The first represents Vita and American Whirlpool, about which you are less enthusiastic.            We have several… Read more »

Admin
Bill Shea
3 hours ago

Hi William,

If you signed up for the private buyers service we’ll find you the right tub from the right dealer. We’ll take a look at all your options and get you to the best possible place in your tub search. Looking forward to helping you out!

John Bisson
1 day ago

Hi Chris, Thanks for all the great information – super helpful to cut through all the spin! Live in Minnesota so looking for best quality (great insulation for MN cold winters) and best hydrotherapy performance (great jets, pumps, etc.). Would like 6-7 person, non-lounger. Checked out several local dealers and watched a ton of your videos. Is Master Spa best option to meet what I am looking for? Quality/ performance/ value benefit difference between Twilight versus MP Legend? Other recommendations on brands/ series for the Twin Cities market? Thanks man! John

Admin
Bill Shea
3 hours ago
Reply to  John Bisson

Hi John,

You’re in an area where you’ve got a great dealer for the Master so you’ve a got a leg up right away. Personally I like the Twilight better than the Legend simply because it has all the therapy of the Legend but without the “pretty” bells and whistles (but it still has a very nice lighting package). The Legend has one more pump but having used both tubs I can say that it really doesn’t make a noticeable difference so, for me, the best bang for the buck is the twilight

Derek
1 day ago

Hi Chris! Looking forward to working with you to pick the perfect hot tub for us! We just sent over the funds for the Personal Buyer service and are excited to get started.

Alan
2 days ago

I’m thinking of purchasing your personal buy service for my new 3 person spa. But before I do that I want to be clear that if you can’t save me at least $250 off the price I can get myself I will get refunded $175. Did I understand that correctly? In my area I have a choice between Bullfrog, Hot Springs, Jacuzzi, and Marquis. I also looked at the PDC Carmel and I liked it as a possible option but no local dealer so I worry about warranty support if something goes wrong.

Admin
Bill Shea
3 hours ago
Reply to  Alan

Hi Alan,

That is right. If we don’t save you at least $250 you only pay the consult fee and we refund the rest. Of those tubs listed the PDC is undoubtedly the best choice and we should be able to link you up with one of our independent service centers or help you get a better deal on one of the other tubs

Peter M
3 days ago

Hello,
We are first time hot tub buyers and the sheer amount of variety is overwhelming. I’m so glad I found your website. We paid the $250 for personal service and I’m looking forward to so guidance that is not from a salesman.
Thanks!

Paul S.
3 days ago

Yesterday I sent over personal buyer’s fee. Happy that you have this service and look forward to working with you.

ken k.
3 days ago

good morning. i jumped on this bandwagon yesterday morning and sent over $250. look forward to working with you.

ken k.
3 days ago
Reply to  admin

i’ll be on the lookout. nothing yet other than an email letting me know that you replied 😉

Admin
Bill Shea
4 hours ago
Reply to  ken k.

Hi Ken,

We’re putting a new system in place because the PB service is getting swamped so did you get on board ok? Just want to make sure nobody is falling through the cracks

pam
3 days ago

hi there I was looking to buy a swim spa for my family to enjoy because we do not have room for a pool. I was looking for a 16-19 feet long , something that the kids can enjoy but I can also use to swim for exercise. I am not a professional swimmer so I would not need the top of the line swim spa. I am debating on what company I should go with can you please give me your recommendation please. I would also like to mansion that I live in Canada. these are the 3 I… Read more »

Admin
Bill Shea
5 hours ago
Reply to  pam

Hi Pam,

Of those 3, the H2X all day, every day. Neither the Dynasty nor the Hydropool can come close to the H2X in construction, insulation or jetting.

Scott Morgan
4 days ago

I bought a used 2006 Beachcomber 578 hot tub and there is a small leak that I’m trying to locate. I ran fix-a-leak through it did a great job except for one small drip. I’d like to remove the side panel to get a better look. Any idea how to remove the side panels on this model hot tub?

Admin
Bill Shea
5 hours ago
Reply to  Scott Morgan

Hi Scott,

Getting the sides off a beachcomber has always been the one killing issue of that brand. There is no easy way to get them off cleanly without damaging them. Leaks are typically fixed by lifting the tub with a cradle and excavating foam from the bottom by the dealer. Some people have pulled all the sides off (destroying them) and replace them with after market panels so that might be an avenue worth exploring

Paul Cheetham
5 days ago

Based on your recommendation I’ve received this deal, is it any good?

Pricing below for the Twilight 8.2
 
 
With the included options below, the price is £10,500 (UK Pricing)
 

  • Quiet Flow Circulation pump
  • MasterPur
  • Dream cabinet Lighting
  • Fusion Sound System
  • Wifi
  • ABS base

 
Also:

  • Cover and cover lifter
  • Spa steps
  • Water care kit and filter
  • Delivery & Installation

Also are the CMP jets as good as the waterway jets?

Jennifer
5 days ago

Chris, We have been researching replacing our hot tub with a small unit for awhile now. After finding your site we have narrowed it down to the Twilight TS 67.25 and the Getaway Ocho Rios. We have an appointment with Rick at Crocker Sales, Inc. in Woburn MA today. Wondering if you negotiation service would be worth purchasing or if the current sellers market makes it not worthy in the East coast market right now. Also wanted to thank you for all the information on your website. It has been amazingly helpful. I personally like the Twilight model better after… Read more »

Admin
Bill Shea
5 days ago
Reply to  Jennifer

Hi Jennifer,

Rick is a great guy and Crocker Sales is an excellent dealer. We’re swamped right now so here’s a gift for you – I’ll let Rick know you’re coming and he’ll make sure you get well taken care of. As for the tubs they are both great tubs but the Twilight has a lot more high-flow therapy jets

Jennifer
5 days ago
Reply to  Bill Shea

Thank you so much!!! I will make a donation to the website. Your website advice has been so valuable. You have taken the uncertainty surrounding price vs value out of the transaction.

Jennifer
5 days ago
Reply to  Jennifer

Ended up purchasing the Crocker Series Acadia which is equivalent to the Clarity Precision 67. Same foot print as Twilight TS 67.25. We liked the design better. Rick was a great salesperson. Bonus they have the tub in stock, in the colors we wanted and in our price range!!!

Pat
6 days ago

Never owned a hot tub before and starting to explore my local options with support. Within your site you endorsed Coast spas and there is a local rep near by.
Looking now at the Coast Freedom spa. Are you still endorsing this brand?

Admin
Bill Shea
5 days ago
Reply to  Pat

Hi Pat,

The Freedom is a decent spa and it’s in the Coast budget line. As long as you have a good dealer for service you’ll be ok with that tub. If you do pull the trigger though, go with the 50 jet version because that one gives you 2 5 HP pumps

Paul Cheetham
7 days ago

Hi thanks for your great content, you mention about avoiding Proprietary tech, I couldn’t help but notice you recommend artesian spas however they use proprietary helix jets rather than waterways jets. The reason I ask is because masters is 2 hours from my home and artesian spas is just 1 hour away. I’m considering the grand Bahamas. I live in Derby UK. Do you think you could help me negotiate a better price with your buyers assistance program. Also do you think we should wait until winter to get the better deals?

Paul Cheetham
5 days ago
Reply to  admin

Thank you very much for you reply, you are ACE!!

Admin
Bill Shea
5 days ago
Reply to  Paul Cheetham

Hi Paul,

Artesian is a great tub and I’m not a huge fam of the proprietary jets even though they are good ones but it’s one issue in an otherwise excellent tub. Master is still number one but Artesian is a close second. We can certainly help you with the buyers service

Patrick
8 days ago

I was considering the Hot Spring Prism with a salt system. We entertain a lot and are putting in a mineral-based pool in the next few months. We like the size of the Prism, the seat layout, jet configuration with 3 pumps, and a lounger. All in, it is about $17K. Is there something similar size-wise you would recommend with better build quality, but without breaking the bank? I had a bit of sticker shock at the price. Should we get the salt option, or opt for something different for sanitation?

Patrick
3 days ago
Reply to  admin

Thanks for the reply and recommendations. Before your note, we have looked at most of these tubs except for Master Spas – due to not having any dealers close by. The Artesian dealer told me they carried Master Spas for awhile, but they dropped them because there were too many support/warranty and quality issues. That was a bit concerning. We wet tested the Artesian Elite, but some of the seats were just not comfortable – the head rests were terrible and felt more like a head restraint. The Artesian Island series was just ‘okay’. This dealer also carried Marquis. We… Read more »

Admin
Bill Shea
4 hours ago
Reply to  Patrick

Hi Patrick, First of all, for excema there is simply no better water treatment than Spa Marvel. It is an all natural enzyme based product that gets you down to almost drinking water levels of chlorine and we have had a bunch of people say it actually helped their excema. I’d avoid any “high-tech” water treatment systems including MicroSilk and Slat systems and go with Spa Marvel. A full bottle every three months and your tub is treated – easy and effective. Given your choices, I’d go with the Masters and those prices are pretty close to what we are… Read more »

Jill Wickham
8 days ago

Just paid for priority assistance. Receipt number: 5GU49060WE030143H We are replacing a hot tub on a 7 X 7 concrete pad in Belgium WI –  not interested in fancy lighting or sound, we don’t even use the jets too much – just want a quiet soak.   Choosing between Garden Leisure Model 753L from Legacy Spa in Mequon, for $8,295.00 + $560.00 delivery and take-away.   Or, Nordic Jubilee or Encore series from Randy at Great Lakes Pool and Spa-either for $5,300.00.  (not sure on extra charges).  Randy no longer has a showroom or store – he used to, and  has serviced our old hot tub.    You seem to… Read more »

Jill Wickham
6 days ago
Reply to  admin

Thanks, Keith and Ben work at the Appleton store, I talked to Aaron at the Waukesha (closer) store. Getaway Bar Harbor is $7,000.00, with $1,000.00 rebate, delivery in November, $500.00 delivery and takeaway. Checking with my electrician about whether I need the SE (110v) or LE (220v). Not sure what electrical I have now out there. LE has more jets and is $400.00 more. I have an 84″ by 84″ concrete pad – Bar Harbor is 87 x 87″ is that OK? Aaron said spas can overlap by 1/2″ to an inch – but then said this should be fine.… Read more »

Jill Wickham
1 day ago
Reply to  Jill Wickham

Thanks, Keith and Ben work at the Appleton store, I talked to Aaron at the Waukesha (closer) store. Getaway Bar Harbor is $7,000.00, with $1,000.00 rebate, delivery in November, $500.00 delivery and takeaway. Checking with my electrician about whether I need the SE (110v) or LE (220v). Not sure what electrical I have now out there. LE has more jets and is $400.00 more. I have an 84″ by 84″ concrete pad – Bar Harbor is 87 x 87″ is that OK? Aaron said spas can overlap by 1/2″ to an inch – but then said this should be fine.… Read more »

Admin
Bill Shea
49 minutes ago
Reply to  Jill Wickham

Hi Jill,

On the Bar Harbour between the SE and LE I would go with the LE every single time. It does require 220v wiring which can be done by any qualified electrician but because it does rub on 220 it is far more efficient. Any tub that runs on 110v can’t run the pump on high speed and the heater at the same time which will become an issue and the LE has an extra pump and more jets as well. It’s a far better value

Brad
8 days ago

Hi Chris, thanks for maintaining a highly informative site! I live in Des Moines, IA and am fortunate to have several dealers in the area. I’ve looked at Hot Springs, Master and Bullfrog so far. I’m leaning towards either the Master Spas TS7.2 for $10k or the Bullfrog R7L for $10,500, both include cover, lifter, steps and start-up chemicals. Thoughts on these models and prices?

Blake
9 days ago

Hey Chris. I anticipate I’ll be in the market very soon to buy a 2-3 person HT for my new Minnesota home, to be situated on an existing concrete slab in our backyard. I have had a Sundance 880 Optima for about 11 years, with some issues – but usually related to my infrequent chemical maintenance. I did a lot of research back in 2009…. and had a friend swear by Sundance (no ball bearing moving parts, etc). It also seems that Bullfrog makes a great product as well. But interesting that neither seem to be in your “best in… Read more »

Wendy Rinaldi
9 days ago

Hi Chris. Thanks for all your great information. I was looking at Strong Spa premium line. Do you think they are any good? Another dealer in the area has PDC? I do not want to spend more than $10 K so did not know if I could get a PDC for 4/5 people for that price?
Thanks so much for any advice you have.

Jodie LeBouthillier
10 days ago

I have my hot tub purchased and arriving in October. Chris, do you have any preferences in brands and types of cover lifters? I originally assumed the more expensive … the better. Then I watched a YouTube video with a guy saying do NOT buy a typical hydraulic lifter because they cause the covers to fray at the mid point because of the always-on pressure. I have found your videos rock solid so I thought I would see if you had any preferences.

Gerry Sullivan
10 days ago

Hi Bill, I put money down on an Artesian 748L. I bought it through Universal Factory Direct in Portsmouth NH. There website led me to believe they all had Blown in insulation. But you say here that is not correct? I got a good price of $6,600. If I order the better insulation how much more would/should that cost?

Brenda Bethea
12 days ago

what are your thoughts on Barefoot Spas?

Admin
Bill Shea
10 days ago
Reply to  Brenda Bethea

Hi Brenda (again), Barefoot Spas are one of those low to mid-range tubs with some good, some bad and a lot of marketing. For example they talk about their “patented” Exojet Advanced jets which are nothing more than standard Waterways spa jets (which are actually good jets but give me a break on the marketing spin guys!!!). They have a cradle supported shell which I’m not a fan of at all and “state-of-the-art” Solar Insulation System (funny I didn’t know the underside of a tub needed to be protected from the sun) which is nothing more than a cheap mylar… Read more »

Brenda Bethea
10 days ago
Reply to  Bill Shea

Again, thanks…I think we will pass on this. I reached out to the local dealer on the Masterspas and I received an auto message, but no follow-up. I called and spoke with someone who was going to send me something via email, but we never received it. They also told me that if I placed an order now, I would not receive it until January or February. Might just want until the Fall to order a hot tub. I heard the prices could be lower then.

Admin
Bill Shea
10 days ago
Reply to  Brenda Bethea

That’s not a bad move Brenda. The market is crazy hot right now and it’s driving prices up so if you’re not in a hurry (or can be patient) it may be the best option

Brenda Bethea
12 days ago

Hello, I am attending a Spa Blowout Expo in VA this weekend. I wanted to know if a) I should not waste my time (not sure of manufacturers that will be there) and b) what types of traps should we be aware of? Up to this point, I have been looking at hot tubs on-line so I don’t want to get too excited once I am in a place with a lot of different models that I can touch and feel.

Thanks!

Admin
Bill Shea
10 days ago
Reply to  Brenda Bethea

Hi Brenda,

Be careful of Spa Expos! They will tell you it’s a “blowout sale” and many other things to give the impression that you’re saving a ton of money but often the prices are no different than you’d get at a dealership.

Look for quality brands (Master, Artesian, PDC, Coast, Nordic) but pay more attention to local service because you don’t want to buy something only to realize you can’t get it serviced. Ask a lot of questions about who does service, call out charges, etc. and follow up on the information to make sure it’s accurate

Brenda Bethea
10 days ago
Reply to  Bill Shea

Thank you much. this is extremely helpful. The brand they are offering is Barefoot, which I had never heard of before, but they are local manufactures in the area. Since you did not list them in your response, I’ll take that as they are not a recommended brand. Thanks again!

Linda Troiano
12 days ago

Hi Chris, I really appreciate your site and all your information. Luckily, I had already decided on a Healthy Living Hot Tub mostly because of the comfortable seats. I haven’t seen anything for Ohio on your website. The price was $8499 + 582.18 tax. The price increased about $1500 since a quote from 11/19. The only thing I worry about is the dealership. It is Eversole Pool & Spa in Lima, Ohio. Do you know if they’re a reliable dealer? It comes with a Frog@Ease System. I asked about the Spa Marvel and they said they never heard of it.… Read more »

Admin
Bill Shea
11 days ago
Reply to  Linda Troiano

Hi Linda, You did well – you got a great tub at a good price and the increase is not surprising as right now there are 4 buyers for every tub available and that’s driving prices through the roof. Your tub already has the Eco-Pure cartridge in the filter so Spa Marvel is definitely the way to go because it works so well with Eco-Pure. The Frog system is not terrible but it’s really just a better way of dispensing chlorine whereas the Spa Marvel system use enzymes to starve algae and bacteria allowing for much lower levels of chlorine… Read more »

Linda Troiano
10 days ago
Reply to  Bill Shea

Thanks Chris,

I will definitely buy the Spa Marvel from you. Do you think that dealership is good or is there any better close to 44883? Thank you so much for your time

Tom Taschler
12 days ago

Paid for Priority response. Receipt # 2VF52226AL599871R. Hi Chris, We live in the Northern VA area and are long time hot tub users looking now for Swimspa. 19′ dual temp models.. We are looking at the PDC Spas and Master H2X Spas but its so difficult to tell things from web site photos It seems to me that between the bulkhead and steps that it really limits the swimming area (I’m 6’2″). NO ONE at this time has any models on the floor to look at or demo in this area. Bottom line what is your take on these two… Read more »

Tammy
12 days ago

Hi! Great help on my last question so I’m hoping you can help with this one. I am looking at three models: Master Spa Twilight, Sundance Chelsea, and Jacuzzi J385/365. Which would you recommend of these 3 choices?

Admin
Bill Shea
12 days ago
Reply to  Tammy

Hi Tammy,

Out of those, he Master every single time and it’s not even close…..:)

Brandi Blackburn
13 days ago

Purchased Personal Buyers Assistance – letting you know per your request. Looking forward to working with you.

Admin
Bill Shea
12 days ago

Hi Brandi,

You should receive an email today. Thanks for the support!

Ravi
13 days ago

Hi Chris,
Let me first congratulate you for a wonderful and very informative website. I learned a lot by reviewing your videos. I am a first time buyer and I am looking to buy a 6 seater hot tub from PDC or Master. Do you know of any good dealer in Houston/Cypress area?

Admin
Bill Shea
12 days ago
Reply to  Ravi

Hi Ravi,

Two good choices on hot tubs!

Paradise Spas would be the closest Master dealer. They’re in Austin but Dave and Jason are great guys to deal with and as far as I know they do service the Houston area.

Check out our private buyers service and we can make sure you get the right deal on either a Master or a PDC

Todd
13 days ago

Paid for priority response… Hi Chris, We are looking at purchasing the Artesian 743D Deluxe South Seas Spa. We are going with this smaller tub due to limited space for placement of the tub. We received a quote of $6179 for the tub, cover and lift, $100 of chemicals and delivery. My wife and I are wondering if this is a good price. We are also wondering if we should purchase the insulation upgrade from the ArcticPak to the optional Full Foam Energy Efficient Package? Our winters are cold and snowy. We are thinking of purchasing your personal buyer’s assistance… Read more »

Last edited 13 days ago by Todd
Minhlinh N.
13 days ago

Wow, following your advice to look into Master H2X, and find a good contractor to prep the site with a 6 inch cement pad, I walked just 2 blocks in my neighborhood to Pacific Spas on Sepulveda Blvd in West Los Angeles. The manager Roy said they only do California Spas, manufactured in Pomona (conveniently an hour east of Los Angeles). He quoted me @ whopping price of $19,500 for the Swim Pro F1325 Premium with adjustable current resistance…whatever. And since Pacific Spas also has a general contractor’s license, they can take care of “all” the site prep, as the… Read more »

Brooke
13 days ago

We have decided on the Clarity Balance and are debating between the 7 and 8. We prefer the 7 because it doesnt take up as much space but we are concerned that the 7 might not be as comfortable for our tall family. Any feedback on that? Number of people is not as much of a concern as comfort of the jets and seats.

Petra
13 days ago

Hey there — as requested, letting you know I purchased priority assistance. I’m a first time hot-tub buyer in the Maryland suburbs of DC, looking for a large-ish, durable, relatively simple tub that I can sit in with my friends, no super-fancy hydrotherapy or bells and whistles. Based on what I read here, I think I want a Clarity Precision 8. Is that a good idea? And can you recommend a local dealer? Thanks!

Casey
14 days ago

Just paid for the buyers service after spending a lot of time reading over this site and many others. Glad I stumbled across this site before purchasing something below standard and having buyers remorse! Perhaps I wouldn’t have known what I was missing out on and got lucky with my choice but for something I plan to spend ALOT of time in, I’m glad I stumbled here! Looking forward to my buyers assistance!

Casey
10 days ago
Reply to  admin

Didn’t see but will look again tonight thanks

Admin
9 days ago
Reply to  Casey

Hi Casey,
Just confirmed the email went out right after you paid, I’m going to send it again from a different address.

case
10 days ago
Reply to  admin

i looked in both folders and have not received. Anxious to get going with the preliminaries!

Phil
14 days ago

Hi Chris,
Just paid for your phone consultation, looking forward to chatting with you.
Phil

Doni
14 days ago

Hi Chris,

I’m a first time hot tub buyer and came across your site and looking for the top of the line model (that doesn’t break down) that has the following features:

– best hydrotherapy massage for lower back and feet
– fits 6 people comfortably
– Price is affordable/reasonable
– has extras (lift cover, steps/railing, lcd tv and built-in music is a plus, cushy head pillows)

Thanks!

Kim
15 days ago

I am in Memphis, TN. This will be my first hot tub purchase. I am not sure how much we will use it, so I want something that isn’t cheap, but also not top of the line. One dealer suggested the Encore SE for $5999. Good deal? Would you be able to help us in the Memphis area if we sign up for the Private Buyer? Family Leisure carries the Artesian spas, and I’m not sure I want to deal with them.

Admin
Bill Shea
14 days ago
Reply to  Kim

Hi Kim,

We can help you out in the area with the private buyers service if you want but the Encore (I assume you mean the Nordic Encore) is a good tub and that’s a fair price for it

Brandon D Rousseau
15 days ago

Hey Chris, Appreciate all the info. Have narrowed my search down to the MS Clarity Balance 7 with a pan and standard features. We went by Spa Emporium in Rocklin, CA and they quoted us ~ low $8k w/tax & delivery/setup. Not sure if there are any other dealers in the area that would support the Auburn/Grass Valley area, but was wondering if you know this shop and given the quote if you’d be able to save us any $$ with your buying service on this one?

Admin
Bill Shea
14 days ago

Hi Brandon,

Those guys are one of our all-stars so you are in good hands and, in this market right now, that’s an excellent price. Best advice I can give you is to pull the trigger on the deal

Elliott Campbell
15 days ago

Hi Chris,
Thanks for a super helpful website. I downloaded the California Energy Commission data for 722 different hot tubs. Some of the Nordic models are top performers in these tests. Might make for an interesting post on your website. I could send you some plots if you think it would be helpful.
thanks again,
Elliott

doug farley
15 days ago

good morning, just completed the priority assistance payment, ready to probably move onto the full private buyer program. Do you email me directly for my question or do I use this portal? I have a question about a local dealer that would maybe be best in a private mode….thanks, Doug

Last edited 15 days ago by doug farley
doug
10 days ago
Reply to  doug farley

replied to your email with my questions, will be interested to use your knowledge!

doug
8 days ago
Reply to  doug farley

looking forward to your reply email!

Admin
8 days ago
Reply to  doug

It’s sent

doug
8 days ago
Reply to  admin

got it, thanks, will be in contact re buyers assistance program. stay busy guys.

Doug

Dave
16 days ago

Hi there, just purchased private buyer service but I wasn’t asked for any further info like email address etc

Grant Gardner
16 days ago

Just purchased your phone consultation, looking forward to chatting with you. Thanks…

Grant gardner
13 days ago
Reply to  Grant Gardner

Just seeing when we can schedule a call. Thanks. Grant

Admin
Bill Shea
12 days ago
Reply to  Grant gardner

Hi Grant,

You should have received an email by now. We are super swamped but that’s no excuse. I’ll follow up on it and you’ll get an email today to arrange the call

Grant Gardner
11 days ago
Reply to  Bill Shea

Thanks, looking forward to hearing from you.

Brenda Bethea
17 days ago

Hi Chris,

What do you think about the Evolution Spas Key West 50-jet 6-person Lounger Spa manufactured specifically for Costco?

Admin
Bill Shea
16 days ago
Reply to  Brenda Bethea

Hi Brenda,

Mass merchant tubs all suffer from the same problems – low to mid-grade components and cut corners to get the price down. Have a look at this review. It’s a Strong Spa review sold by Costco but all the same issues apply because it’s the same business model. Don’t get caught up in jet counts and focus on good build quality with name brand components and good insulation.

Joe camelio
17 days ago

Good morning Chris, thanks for all the info, it was invaluable during our purchase process. Was wondering if you could provide any insight on the delays in the industry (just bought a PDC and was told 20 week wait). I totally get why there are delays (increased demand/4 buyers for every tub) but it seems like the reason from PDC was getting components to complete the build. Do you have any idea where the backlog in the supply chain is, if these manufacturers of components are doing anything to ramp to meet demand, and if there’s any resolution or increase… Read more »

Admin
Bill Shea
16 days ago
Reply to  Joe camelio

Hi Joe,

The backlog is through the entire industry from the supply chain on forward. With people stuck at home during Covid, a huge amount of them are creating their own backyard oasis including hot tubs which has the market super hot and then to compound the issue, parts manufacturing has fallen behind because of Covid-related shutdowns. Every manufacturer we know of has increased production and added shifts to catch up but starting with low supply and then adding an exponential increase in demand has gotten us here

Jennifer Mainero
17 days ago

Just purchased Private Buyer! Got invoice from distrib guy & was too freaked out with several items in the contract. Would LOVE the assurance you could offer RE proper delivery! Plus, nervous about line “Will accept As Is Floor Model”… Was in over my head, so looking forward to letting you handle it! ;o)

Admin
Bill Shea
17 days ago

Thanks for the business Jennifer and we’ll make sure you get what you need at the right price. We got your Back!!

Pete Rees-Hopkins
18 days ago

Hi Chris, just bought a new place and am in the market for a hot tub. I was getting really disheartened after researching for a few hours until I found your site. Fantastic advice and you provide a hell of a service – no nonsense and buyer driven – you are a star. I joined your Patreon in way of thanks. Keep it up.

Admin
Bill Shea
18 days ago

Thanks for the support Pete! Let us know if we can do anything to help you out with your purchase

Pete Rees-Hopkins
16 days ago
Reply to  Bill Shea

There’s only one thing Bill! Having thoroughly studied the website, common sense tells me I need one of the top brands mentioned (Master Spas, PDC & Artesian) but I can’t find a dealer in Montreal! Is there someone you could recommend?

Admin
Bill Shea
16 days ago

Hi Pete,

In Montreal, we can get you a factory direct deal on a Master or PDC. Check out the private buyers service and we can get to work for you

Pete Rees-Hopkins
16 days ago
Reply to  Bill Shea

Super happy to go with the buyer assistance problem, but would like to take my pregnant lady to take a look first!

Jennifer Mainero
18 days ago

Hi! I have done all of my research (your site pushed me over in wanting a Master Spa- thank you!) and am ready to pull the trigger. The problem is I cannot figure out where to go to purchase/place my order. I went on the Master Spa site and filled out the form to be connected to a dealer near me. I live in Bend Oregon. The reply was info for an expo in Eugene that took place last weekend. Do you know who I can contact to place an order. (I do not need to see it in-person! Just… Read more »

Admin
Bill Shea
18 days ago

Hi Jennifer,

The west coast of the US is covered by the biggest spa dealer in the world and he runs those expos. We’ve done a ton of business with him and he takes care of his customers. Have a look at our private buyers service and we can get you the 6.2 at preferred pricing and coordinate the process for you.

Jennifer Mainero
18 days ago
Reply to  Bill Shea

Thanks for the quick reply Bill! I actually received a response from the Master Spas Customer Service and they connected me with John Erickson with MP&S. John quoted $8,500 for the TS6.2 delivered but not set-up. I get he is a dealer and is very busy but he would not offer his number to call & just sent the contract for me to sign. A bit unsure as delivery says it is just with “up to 2 med” and need for more or equipment requires more money. He also wants the full price up front. (Is this usual- makes me… Read more »

Admin
Bill Shea
17 days ago

Hi Jennifer, John is a guy we’ve dealt with a huge amount and he is the dealer I spoke about. He’s a bit gruff and right now as busy as hell but he’s a great guy and awesome to deal with. Also, John is on vacation this week and next and he’s likely dealing with huge amounts of email so the short response is not surprising. The full payment up front is standard for him as well and you’re secure doing that. Half and half is the industry standard but that’s one way he keeps his prices reasonable and he… Read more »

Jennifer Mainero
17 days ago
Reply to  Bill Shea

Thank you Bill! I actually decided to purchase your service last night just to get the piece of mind of you ensuring delivery/arranging everything! Got an email from you guys & just sent my reply. looking forward to having your help! :o) Thanks so much!

Minhlinh (“minlin”) Nguyen
18 days ago

Hi, I am in West Los Angeles, and just started thinking about a good small exercise pool in my backyard, just for myself when our university pool is closed. It’s unfortunate PDC is not selling in California. Which brand or which dealer/contractor do you recommend for West Los Angeles? I will definitely sign up for your personal buyer assistance, once I have a better idea of what’s involved and questions to ask. Thank you.

Admin
Bill Shea
18 days ago

Hi Minhlinh, Yeah it bugs me too that PDC is not yet selling in Cali. The state government has some ridiculous hoops for manufacturers (that have nothing at all to do with tub quality – go figure) and I’ve been yelling at the PDC folks to get it done because PDC is one of only a couple of swim spas worth buying. You’re in West LA though so you’ve got options. Start with Master or Artesian and there is the biggest spa dealer in the world available to you and we have a great relationship with them so we can… Read more »

Minhlinh Nguyen
17 days ago
Reply to  Bill Shea

Thank you for pointing where to start researching. I had previously looked at Master’s reviews, and frankly was shocked at the number of 1 Star reviews from upset customers with a unit failing in the first year with no response from Master. I was wondering if Artesian was “more reliable” because it’s a smaller company. But I can look at H2X. Thank you. Besides the cost of the unit & its installation, I think I also need to plan for preparing a suitable solid foundation for the tub? If your website had discussed this topic, please let me know where… Read more »

Admin
Bill Shea
17 days ago

Hot tub reviews are sketchy at best because a lot of manufacturers and dealers incentivize people to give them good reviews which skews the industry. That’s one of the main reasons we started this site – to give people the truth and a place for unbiased reviews. In the world of swim spas, we have seen all of them and the H2X is at the top of the list, despite the one star reviews. Artesian is good but the H2X is the best on the market. It’s a big ticket item and when someone has an issue they are more… Read more »

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