Buyers Assistance


I’ve been in this industry for so long and seen so many crazy things. After talking with so many people who buy the wrong tub or pay too much for a one I started HTU to help as many as I can avoid this. I spend tons of hours each week answering these and I’ve personally helped thousands in the last few years to get great deals on tubs that leave them satisfied and taken care of.

 I work for you guys and I’ll keep tearing down the spin and bad marketing out there as well as showing you which companies are playing it straight, taking care of their customers and building to last. If HTU has helped in your hunt give us a tip to help keep the content and coffee flowing, visit our funding page. I also have our Terms page and Financial page for transparency

Whether you just want advice on what to buy and where to buy it in your area or if you want me to hook you up with a super star dealer nearby, this is the place to be! Don’t worry if you don’t see your submission at first, it won’t appear until I reply.

Whichever route you want to go, fill out the comment form below and I’ll get on it!


I’ve been doing this off donations for the past two years and I want to express my thanks for everyone who has made this possible.

As the number of requests has continued to rise this has become more difficult to keep on top of so I decided to try out a bit of a priority system.


1-3 Day Response time, comment below and include your receipt #

My number will be listed as the support number on your emailed receipt, text me when you are available and I’ll either call then or arrange a time.

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Sonia

Receipt #1279-8658
We are looking to buy a hot tub and swimming pool. We just tried someone’s endless pool today and liked it. However, as I was studying hot tubs I came across your site and noticed you weren’t a fan of the Endless Pool hot tub. Do you feel the same way about their swim systems And if so do you recommend the Master swim spas and hot tubs??
Thanks in advance.

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Laurie

Chris, I paid $25 for a call but I don’t need a call, prefer an email response but as quickly as possible. We live in Gainesville, GA and are on the verge of buying a hot tub. So much hype and mis-information, it’s tough to figure it out. Thank you for your words of wisdom. 1) Dealer info. A lot of the brands you recommend are not available from local dealers, which we prefer. We have visited several and like Georgia Leisure or Georgia Spa, both in Buford. 2) We are considering a Bullfrog spa from Georgia Leisure, A7L comes… Read more »

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Laurie

After reading your reviews and watching a ton of videos, I know you prefer Masters spas. There is a local dealer, Atlanta Spa and Leisure in Cumming. We visited them once and we couldn’t get anyone to talk with us, too busy, which may be a good thing. Also, there is no information in their showroom or on their website about pricing, which makes me uncomfortable. But, based on your recommendations, I’m going to try again. Also, very interested in the enzyme or mineral systems, instead of the salt water. That video was the most helpful ever!

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mike

looking at masters spas, will primarily use for therapy and recovery. Is the lsx800 worth upgrading from the TS 8.2 and do you know of any local service guys that I can work with that cover warranty work if the dealer that Im buying from is not that close

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james

we live in south ga and do not live near any dealers. maybe 100 miles away but that’s it. looking to buy our first hot tub as I just retired and wife and i want to get a quality tub. that’s why I love your youtube videos and I feel you are the best source of accurate info. not really looking to break the bank but don’t want something that will break wear out in a year or two either. we value your opinion and need good options and direction. thanks so much……james

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Mark

My wife likes the American Whirlpool 270 for $6000. I like the Viking Royale in part because locally they discounted from $5400 to $4300. We’re in a winter climate. Which do we buy?

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Mark

Hi, thanks for being one of the few places to go for real, detailed information. We’re in Rochester NY where a Viking Royale is on sale for $4300. We know it’s not the best tub but the price seems good and other options that suit us that we’ve tried are $2000 more. Will we regret buying the Royale over, say, entry-level Bullfrog for $2000 more? Thanks.

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Blair

Hi Chris,
Looking at hot tubs in Kelowna B.C. for my wife and I. Considering Masters Spa Clarity Balance 7, Hot Springs Hot Spot Relay or American Whirlpool 461. Want a lounger and decent massage for lower back and neck and shoulders. Recommendations of dealer and hot tub?
Thanks!

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Kitt

Hi Chris, I’m in Big Sky, MT looking to put a hot tub for ~6ppl out by our deck. The only dealers that I’ve been able to find around here are in Bozeman: Arctic Spas (Arctic) Mountain Hot Tub (Hot Springs) Nordic Hot Tub (Caldera) I was leaning toward getting an Arctic since they are a bit less expensive than the Hot Springs and seem (at least from their marketing) to be better suited to the cold weather here but saw your review on their insulation and now am having second thoughts. Didn’t see anything on your website on Hot… Read more »

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Dave

Hi Chris,
Looking to buy a hot tub, have read a lot on your website, thank you for all the information. Want a basic hot tub for my wife and I.
Looking at your recommendations, what is the best way to go here, only Nordic appears as a possibility:

In Columbia, Missouri – the only two retail choices are:
Columbia Pool & Spa – Jacuzzi, Marquis, Nordic
Vaughn Pool & Spa – Hot Springs
No prices listed by retailers, and they want to set up a consult before talking any prices.
Thank You.

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Kerry

Hi Chris, I live in Jacksonville, FL, and I’m considering an Artesian Antigua (standard not Elite.) Splash Pools and Spas is the only retailer of this brand in my area. My other consideration is a spa by Marquis (model undetermined as the Vector 21 didn’t get a good review by you.) Unique Pools Spas is the only retailer in my area for that brand. Do you recommend one brand over the other and for my area one retailer over the other? Quality service support is a concern. Thank you so much!

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Bryan

Hi Chris, Your site has been awesome in clarifying the many misconceptions and deceptions put out there by the dealers. We are in the market for buying a new hot tub. It will be sitting on our deck so we don’t need to worry about ground prep and we built the deck with hot tub placement in mind so that it meets/exceeds minimum building code for weight. That was the easy part, now trying to find the right tub! Here comes the onslaught of questions! I went through your list of highly recommended tubs like coast, bullfrog etc. We have… Read more »

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Denis

Hi Chris, We live in Canada and found a local dealer (biggest in the city) who is part of the IPG group… Says that his biggest seller is the 5-person NS-5 Plus by SignatureSpaUSA. Listing price is $8250, but they offer it at $6500 (passing on the IPG savings to the customer). What are your thoughts on the brand? Read quite a bit of info that their company has changed hands a lot in the past, but I’m wondering why the most reputable pool dealer in the city would risk his reputation on a crappy brand… Would appreciate any info/insight.… Read more »

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Kathy

Hi Chris, What do you know about Clear Choice Enzyme System?

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Lisa McKenner

Hi Chris, Thank you so much for your feedback on the swim spas. We are taking your advice and going to look at the Master brand trainer 15D…thoughts….also just in case which hot tub of there’s do u recommend…a couple of styles would be great. 6-7 person size ..lisa

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Neal

Hi Chris,

We’re in the final stage of a long and laborious spa search. We have narrowed down our choice to the Artesian Nevis 45 unit. I’d really like your opinion as to whether or not you’d recommend this unit or should we look at something else? We want this primarily for just my wife and I, and looking for some good therapy.
Look forward to your reply.

Thank you,
Neal

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Michelle

Hi Chris! Your videos are very informative, and you seem very genuine. I live in the Barrie, ON (Canada) area. Spa brands in our area all seem to be on your “dislike” list (Jacuzzi, Arctic, Hydropool, Caldera..). Beachcomber and Bullfrog are the two brands that are available, but price is a factor. With that being said, of the two, which 6 seater do you recommend? Beachcomber is limited as far as the non hybrid models.

Thank you for your time

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Dennis

Hi Chris, I tried another comment but it’s flagged as “waiting moderation” — not sure why hopefully this one works. As with everyone else my wife and I are also in the market for a first time tub. I live near Olympia, WA and was wondering if you knew of any MS dealers in the area? Budget wise we’re looking around $8k and are having a somewhat difficult time finding something that fits. Locally I’ve been to dealers carrying HotSpring, Jacuzzi, Marquis, Sundance, and a one-off called SpaDepot which carries a Belize UltraRay tub. Most are several thousand higher than… Read more »

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Don

Hi Chris, I know you are a fan of Master Spa and I’m looking at H2x Trainer 15 model at Southeastspa in Ft. Myers, Fla. but what do you think of Swimspasource and the swim spas they sell. Seems like they have a lot of good reviews.

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Don

Hi Chris, Why don’t you except Pay Pal for payment.

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Vonda Barber

Hi Chris, I just went to a spa show from Master Spa (who I never heard of before) after leaning towards either Bullfrog, Hot Springs Spa or Arctic Spa. The 2 most important features needed is extreme therapy with the strongest jets around and bio magnetic therapy and a santization system that almost eliminates the need for chemicals as my family has extremely sensitive skin and cannot tolerate chemicals. Would you please clarify which spa you would recommend to meet these needs? Also, need spa to withstand extreme cold as I live at 6900 ft elevation I was looking at… Read more »

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Laura

Hiya Chris – Kudos on a great (and down-to-earth) website. Love it 🙂 We’re up in Canada where our winters are long and cold. We’re keen to get a used hot tub (for environmental, as well as budget, reasons) and we’ve got our eye on three of them: 2004 Beachcomber 720, 2010 Arctic Spa Frontier, or a ~2012 Freestyle 204 LX. All are about the same price (the Beachcomber is $500 less). Thoughts?

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Dennis

Hi Chris,

As with everyone else my wife and I are also in the market for a first time tub. I live near Olympia, WA and was wondering if you knew of any MS dealers in the area? Budget wise we’re looking around $8k and are having a hard time finding something that fits. Locally I’ve been to showrooms carrying HotSpring, Jacuzzi, Marquis, Sundance, and a one off called SpaDepot (Belize UltraRay is the tub they have). We’re looking for a 7×7 with open seating. Is MS an option within our budget?

Thanks in advance
Dennis

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Lorraine

Hi Chris – I happened upon your You Tube video about the Evolution (Costco) spas and then checked out your web site. It looks like we dodged a bullet as we were ready to order this spa on the advice of an independent service company, He told us he does warranty service on these spas and he felt they were well constructed and would be a good choice. I’m wondering what you recommend for a spa in our sales area…Regina, SK, CAN. Our budget is $10,000.00 CAD. We have checked all the spa dealers here and find ourselves more confused… Read more »

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Michele

Hi Chris,

Are you familiar with the Las Vegas market? Would appreciate your advice on below:

-Best suppliers and brand
-Best foundation for caliche ground in Nevada
-How many jets is enough for 4-6 person HT
-Absolute must in terms of features

Should also mention its a small budget and want to do it right the first time.

I was happy to finally come across your YouTube videos. Wow! Thanks for being one of the good guys out there with experience that gives a damn about people being taken advantage. So many people get taken for a ride here.

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Neal

I’m looking at purchasing the Artisan Island Nevis hot tub and was wondering if you possibly have tested one of them and/or have an opinion as to whether this is good product. Maybe even a suggested alternative option, if appropriate.
Thank you!

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Tracy

Hi Chris, I am getting my first hot tub delivered this week and it comes with “fresh water salt system”. Based on your video from 2017 a lower chemical options would be Aqua Finesse, is this still the best “low or no chemical” option? I have auto immune issues and I’d like to reduce the chemical exposure if possible. Any recommendations?

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Alex

Hi Chris,
Thanks for the info on the Bullfrog spa. As a first time buyer I am having a very difficult time narrowing the selection down. So many options with overwhelming information. Could you please recommend the top 3 or 4 brands I could look at in my area? Living in Southern Ontario (Canada) I need the best construction for our climate. My budget is around $20,000. Just of note besides Bullfrog I have looked at Jacuzzi and Caldera. Thanks for your time.

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Cathy

Any insight on Signature Spas? My local dealer (top dealer in my city), is part of the IPG (International Pool Group) and as such has very good pricing on the NS-5Plus model by SignatureSpaUSA ($6500 vs. the $8250 website price). Would appreciate any info you have. Thanks

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Bart

Hi Chris, finally I have found a neutral website which provides good useful information.
My family is looking for a swimspa, and reading your opinions about manufacturing our best option is the TD21 from Artesian.
However we live overseas in France, and France is the worst country to purchase a bathtub
The dealer of Artesian is about a 12 hour drive away.
Now my question, is it a good idea to purchase the spa from Artesian and let the maintenance be done by a dealer from a other brand nearby ? (We have Artic nearby)

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Jake

Hi Mike,
My wife and I are considering our first hot tub and looking at an aquaterra tub on sale from Costco that seems decent with full foam insulation and also a local dealer that Carries tropic seas tubs that cost more for full insulation and dont have quite as many features standard. The local dealer will do a full delivery and support etc. Which tub do you think is better?

http://www.decksandspas.com/product/851l/

https://www.costco.com/Aquaterra-Spas-Ventura-96-jet%2c-6-person-Spa.product.100355896.html

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Clifford

We have narrowed our search down to a PDC or a Master. It’s our first tub and we’re having trouble deciding whether to buy something with a lounger. What are your thoughts? I love the idea of laying back but hate to give up a corner, especially for nights when friends come over.

We also like the Clearwater Orlando, which has his and her loungers and four corner seats. Haven’t seen you comment on Clearwater? They seem overpriced.

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Simon

Hi Chris, Receip Number : #1873-5844. thanks for you help and answer. I’m willing to go with spa marvel like you recommended. It’s just that like I said in my original post is I’m not sure between using bromine or chlorine. Some say. Bromine doesn’t smell as much but chlorine as more direct effect. But Apparently if We start with one we need to drain the water and start with new water if we want to switch to the other one. As a reminder the hot tub we purchased is the artesian grand bahama. On the spa we have the… Read more »

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Richard Jaimes

Hi Chris I want a great hot tub but also want to use it in the summer when it is hot can I find a cool tub and hot tub cobo

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Fran

Thank you for the candid information you have provided. I’ve watched probably 10 of your videos already. (My husband’s beginning to wonder about me!!) Anyway, I just don’t want to make a mistake on this investment. Would rather not purchase anything than to be sorry everyday. So I’ve been looking for Masterspa products we might be able to afford…not there yet in the budget. However, there is a tub on sale for a ridiculous price…great shape. I don’t think the man knows what he should be asking, since his grandparents made the purchase. He just wants it gone. However, it’s… Read more »

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Enrica

Hello Chris,
First time Canadian hot tub buyers shopping around. We were wondering if the UV option is something to consider in a purchase versus a non UV hot tub? Also, do you know anything about a company called Be Well?
Appreciate your comments. Thanks.

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mike

I have boiled my search down to 3 tubs, artesian elite dove canyon, artesian grand bahama elite and master twilight 7.2. the artesian gives me a little more space 91×91 vs 84×84. I like the feature of the artesian elite having a motor for each seat. what are your thoughts
Thank you

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Brian

Hi Chris- great website. Thank you so much for helping first time buyers like me and my wife. Truly one-stop shopping for the lowdown on spas. I have been shopping around and I think I found a great dealer in my area who is suggesting a CalSpa at incredibly reasonable prices (Four Seasons In Rehoboth, MA actually pointed me to your website). I scanned your posts and haven’t seen anything about that brand. Do you have an opinion on the Cancun Plus model? I see your enthusiasm for Artesian and we have a different dealer for them here in Mass… Read more »

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Kathy Cole

Hi Chris, what can you tell me about catalina luxury collection?. Ookong at Kennedy 3 person.

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Mike

Hi Chris, I very much value your experience, thank you for your site, I have found great value in your reviews. I’m currently in Milwaukee looking at a used tranquility 8.2. 4-5 years old with original equipment. I’m seeing some fiberglass blistering on 3 of the 4 corners (on top). 2 broken diverter knob caps. 1 damaged diverted knob, is spraying through cracks in the valve, but still functions. The heating element is questionable as it did not rise from 91 degrees in the 45 mins I was inspecting. This unit appears to have 2 4hp pumps instead of the… Read more »

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Brian Crawford

I have been investigating Hot Tubs for a little over a week now. I must say the Hot Tub university videos have saved me a lot of time and probably disappointment. Thanks! The hot tub expo is on this weekend at Toronto International Center. I had even registered for the 500 dollar off coupon. Having high anticipation I would walk out with the deal of the century. My budget for hot tube was to be at around 6k plus tax and delivery, We have a Master Spa dealer Matheson Blvd Mississauga that I have contacted and waiting reply. Great for… Read more »

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Ray

Hi, I have a leveling issue. It’s a bit hard to explain but basically I have a roto molded 350lb hot tub that I’m putting in an atrium. The atrium had a painted cement floor but it is sloped upward at the 3 French doors (one on each wall of atrium) so when I put the hot tub in corner, 2 of it’s opposing corners are on the top of slopes and 2 aren’t. I put 1.5″ of wood in the corner to level it out, but the center and sides have gaps to the cement. I know this isn’t… Read more »

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Mark

Chris, I’m looking at the Master LSX 800 or Marquis Epic. Do you have any thoughts/recommendations?

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Andy Race

Can I just add to this, don’t dismiss the Jets 3 seat on the LSX. I find it a little strange you never mention this. I would say easily 80% of the (many) people who have been in my LSX 700 say this is the best seat, especially women who aren’t keen on the shoulder jets due to all the splashing so they turn them off. I love the shoulder therapy seat personally but tend to just use the centre spinners and move my shoulders side to side. Those monster side jets on seat 3 are IMO as good as… Read more »

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Lisa McKenner

Hi Chris, we also just found a Coast dealer although they dont have any swim spas in showroom. Also concerned about Coast.spa service in chicagoland area….thoughts on Cal spa swim spa….1325 or 1420/1421…. help please .driving hubby crazy. He want s to pull the trigger.on the Dynasty swim/party 13… please contact with advice. We can go up to 14 feet. 20k budget all in…..Lisa

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Jim

Looking at American Whirlpool 400 series…they see to take a different approach in their insulation then the spray foam that you recommend?…your thoughts on this and or other input on American Whirlpool since I do not see it covered in your reviews. Thanks Jim

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Scott

As I have to move back to TX, I’m looking to turn my home in the Smoky Mountains into a vacation rental. It was recommended to me to get a hot tub to increase revenue. It also just so happens that the agent’s husband is a hot tub dealer and according to him he has a “7 ft Pinnacle hot tub a friend of his is trying to get rid of…for $3500”. The only thing I understood was $3500. Is that good? Is that outrageous? So needless to say, I know NOTHING about hot tubs. So I started to some… Read more »

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mike

I have been looking at spas and reading all your posts, I have a bricked in area of 92.5 x92.5 so looking for spa to fit that. Quality and price are big issues. I have looked at the sundance cameo 880 which lists at 15,000 and i can get at 9,000 from a store in my area – North suburbs of chicago. The pdc reno is about 8160. I called the master dealer in southern wisconsin and had to call several times just to speak to a sales person the twighlight ts 7.25 they quoted me at 14,200. Looking to… Read more »

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Adam

Hi Chris, We’re going to look at a 3 year old clarity cls 855l today that they will deliver for 3500. They used it for 6 months then moved and have had it stored on the trailer since as they never got it setup at their new house. They’re agreeing to give me a money back warranty in writing on it until I can get it setup and have a tech look at it. a couple questions: Would you recommend using a tech from our local master spa (Grand Rapids, MI) or do you have other recommendations? It will be… Read more »

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Rich

Chris, my wife and I are looking o replace a Thermospas Chesapeake hot tub that came with our home. It is only 2007 and we have spent a lot to fix it and it keeps breaking and is rotted. We have a budget of +- 10k. Need a lounger. My wife has stage 4 cancer and pretty much needs it for therapy. What would you buy? We did like a Master Spas but they have no dealers in CT.

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Steve D

Love the videos. Very informative series of videos. I live in the southern Twin Cities area. I was considering Bull frog and Marquis but your video killed the Vector spa from Marquis so as I read your comments I see you keep recommending Master Spas, so what model or series do you feel is the best bang for the buck for 4-8 person tub. Or do you find Bull frog better? Thanks in advance.

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Bob Bauman

Hi Chris,

I am interested in a swim spa. I see that Master makes them or do they? Do you have any recommendations? Are there any good ones heated by gas?

Thanks,
Bob

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