Buyers Assistance


I’ve been in this industry for so long and seen so many crazy things. After talking with so many people who buy the wrong tub or pay too much for a one I started HTU to help as many as I can avoid this. I spend tons of hours each week answering these and I’ve personally helped thousands in the last few years to get great deals on tubs that leave them satisfied and taken care of.

 I work for you guys and I’ll keep tearing down the spin and bad marketing out there as well as showing you which companies are playing it straight, taking care of their customers and building to last. If HTU has helped in your hunt give us a tip to help keep the content and coffee flowing, visit our funding page. I also have our Terms page and Financial page for transparency

Whether you just want advice on what to buy and where to buy it in your area or if you want me to hook you up with a super star dealer nearby, this is the place to be! Don’t worry if you don’t see your submission at first, it won’t appear until I reply.

Whichever route you want to go, fill out the comment form below and I’ll get on it!


I’ve been doing this off donations for the past two years and I want to express my thanks for everyone who has made this possible.

As the number of requests has continued to rise this has become more difficult to keep on top of so I decided to try out a bit of a priority system.


Personal Buyer
You hire Chris to take you through the entire process including negotiating your final purchase price. Unlimited phone and text and email consultation.
Once you decide on a spa and feature list Chris will step in and get you the best price. If he does not save you at least $250 in extras he will refund half of your consult fee.
Also includes Buyer Protection, after the sale you can get Chris to mediate any disputes with your dealer or factory free of additional charge
Watch this Video for more about this service from Chris:
https://drive.google.com/file/d/1gG6jlKHKUDDlPAM_aIQv3nS2yM0z2Nvp/view

Priority Assistance

1-3 Day Response time, comment below and mention you paid for priority

Phone Consultation

Chris will arrange a time to call and talk over whatever questions you have.

Assistance type

4794
Fill out and Submit to make a request

Tom Cassady

Hi Chris,

I have spent the last couple of hours reading your reviews, and all the questions that have been asked. I was looking at the Sundance Optima until I started my research today. I am in Palatine Illinois, which is a Northwest suburb of Chicago. I see Master Twilight series, and Artesian are two tubs high on your list. I am not sure if there is a Master dealer in my area. I could not find via google search. We do not want a lounge seat. Any recommendations would be great. Thanks for all of your valuable input! Tom

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Sharon

Hi Chris, I just bought Spa Marvel and I have a question for you. To start the program it says to remove the filter add the spa marvel cleaner and run the jets. My question is, I thought you were never to run the jets without the filters in place. I haven’t started this yet as I am afraid of hurting my lines. Please advise me.
Thanks
Sharon

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Ryan

Hi Chris – looking at different Masters and wanting to know if they will all offer the same neck and shoulder experience/jets – want that and lower back. Found a store north of Sacramento that gave me below info…any thoughts on best model or the prices…? There’s also a couple places near Napa that carry Artesian that I have not hit up for pricing – wonder if they have the neck therapy too? Masters info below…thanks for any info you have. Clarity Cape Cod / Precision 7 $7995 – $8995 (range is for options) Exeter / Balance 7 (has lounge)… Read more »

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chris

I read your ratings of tubs and can’t find local places that sell those brands. Are you aware of retail place that sell the PDC, Artesian, and master near the New Orleans area?

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Evan

Hi Chris. I’m a first time “potential buyer” of a hot tub. I’m very interested in the Master Spa Twilight Series. There is a dealer local to me in Atlanta, GA (Atlanta Leisure and Spa). Do you know anything about them? They seem solid and like they’ve been around for a long time. They were recommending the 7.25 or 8.25 for $10k with cover, steps and delivery. Is that a good deal? I’m concerned with where to place the tub and the electrical work needed at my home. I’m in a new construction home with an odd back “yard”. I… Read more »

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Jason

Hi Chris, we wish we came across your website a little earlier in the game. We’ve been shopping for a hot tub over the last month or so and have narrowed it down to two we like. We were hoping to make our decision by doing a wet test. Unfortunately, due to COVID-19 they are not able to offer that at this time. We are concerned if we wait until we are able to do the wet test, the prices will rise considerably and we’d prefer to start enjoying it as soon as we can. We’d like your opinion on… Read more »

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Mat

Hi Chris. The dedication you’ve put into this webpage is beyond fascinating. Keep up the the impressive work! We’re looking at a Dream Maker big EZ tub. After combing over all the brands you listed I didn’t notice a mention of that particular company. Worth the money for an entry level tub or better to invest in something else? Thanks very for taking the time to read. Stay safe and healthy.

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michael

Do you know of any problems with the Jacuzzi J-280 model?
Thanks!

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Aiden Allen

Hi Chris you told me to post here asking about the Tub that was doing a soft launch on the West cost. I’m interested in more info.

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Chad

Hi Chris,

I really appreciate the time you put into this site to help future buyers like me. Much appreciated! I’m torn between two manufacturers – Marquis & Cal Spas. I’ve seen your review on the Marquis Vector series, but I’m looking more at the Elite series from them and the Escape/Escape Plus series from Cal Spas. Any insight would be greatly appreciated. Thanks in advance!

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Michael Bennett

Hello Chris, Looking to replace my 20 year old Hot Springs Prodigy with something similar in size. I wish to stay with the plug and play 115 volt system. What could you recommend. Thanks Much, Michael B.

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Gregory R Francois

Hey Chris, thanks so much for your website and all the research you do to inform us on hot tubs. I have a family of 6 and we live in St Augustine, FL. There is only 1 reputable spa dealer in town, Welton Pool & Spa Inc. They only sell Caldera and American Whirlpool. The only dealer that sells 1 of your top brand (Artesian) is in Jacksonville, FL, about 1 hour away (Splash Pools & Spas, selling Artesian). No dealers for Master Spas, PDC or Coast nearby… And I read you don’t really recommend Marquis anymore, although there is… Read more »

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Mason

Hi Chris – just found your site and appreciate all the knowledge you’re putting out there. Question on the Dr. Wellness / Aqua Living Stores brand – claims to be made in USA, full foam insulation, high r-value cover (5.5″ >> 3.5″ 1.5lb density), with some of the bells and whistles (bluetooth, LED lighting package, ozone, etc.)… All for under $5k for their smaller sized 5-person tubs. Too good to be true? Going to fall apart within a year? I’ve seen lots of BS on both sides – 100% positive review websites clearly spun up by the manufacturer/distributor, and 100%… Read more »

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Mike

I’m looking for a decent budget spa for a large vacation home in Grand County Colorado.
It’s quite high in elevation and one of the colder places in the US. Some I spent some time
looking on your website and appreciating your videos.
I see you rate Artesian spas highly. I’ve been referred to a sub-line of theirs South Seas.
Do you have any experience/thoughts on that line?
My current likely alternative is the budget X* line of Bullfrog.

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Mark Andrew Vanderhelm

New Master HL 8.5 coming in a couple weeks….. Should I take the new cover apart and use tuck tape on it? Do you have a video on that procedure? Thanks!

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John

Hey Chris. So I just found your site and I am so impressed. It’s next to impossible to get straight into online about hot tubs. Long story short I am ready to dive in (no pun intended) for our first tub. Based on your reviews I was impressed with Master HL7. I have also been talking to other dealers from Hotspring, Thermaspa, Bullfrog and Sundance models. I am hoping to stay in the $8k range so wanted to know if I’m being realistic? Also was impressed with some of the low maintenance ozone, etc. systems for the water and was… Read more »

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Megan

Do you have experience working with the spa dealers in North Charleston SC or Mount pleasant SC? I’d like to pay you to assist with negotiations since we would like the best price possible.

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Paul

Hi Chris , good afternoon! I have a question and I’m stuck and need your advice. So I have reviewed and watched your channel and looked over your site, and have done some in store visits. From the following brands Beachcomber 590 anniversary edition Jacuzzi Bullfrog- X7 + premium jet package Master spa- precision 8, no jet package available. Arctic I think I have narrowed down my options to the bullfrog x7 and the master precision 8 I am only able to afford an entry level tub. And I want the best value and good quality. We are looking to… Read more »

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Aly

Hi Chris, With public pools closed I’m looking to buy my first swim spa in the Toronto, Canada area. I already have a hot tub so I don’t need jets/therapy, I just need good swim training capabilities and space for the kids to play. I’m also finding it hard to get a concrete pad built so I was considering Arctic Spas as their system apparently only requires leveled gravel which we can build ourselves. They have a refurbished Ocean model (top end) In the $18k range though I think all I need is the lower end no-jets model which they… Read more »

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MELINDA JAMES

I have a bad lower back with arthritis. I am looking for a spa with tremendous water pressure!! I want a deep tissue massage. Which spa company do you like that would have large motors, with large jets that would give me this very strong pressure, without having to turn all the other jets off to get one seat that is very powerful. I was looking at the Riviera, Vita Spa, because it has three, 3.0HP motors. 240V/50A/60A. They use a steel frame. So now I am thinking that their Shell must be poorly made then. I live in Nevada,… Read more »

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Ryan

Chris, I bought a Hot Springs spa and was sold on the Salt system. This system is not as easy and care free as they stated. K am thinking about having them switch it to ozone and go with one of your better spa solutions since I can’t return the tub. I just don’t know how to go about getting this all resolved and what I would need to do to switch to one of your products.

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Ryan Elaias

Thanks Chris, my salt system was due for a change (every 3 months) 245.00 so I just had them add the ozone and they started it last 2-5 years and it’s only 400.00 to replace. I am going to buy Spa Marvel, can I order from your site?

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William Parker

Five years ago we purchased a home with existing outdoor hot tub in the mountains of Colorado. The home was “off the electrical grid” (i.e. solar power). The hot tub was heated via a heat exchanger on a hot water loop from the main propane water boiler. (The electric tube heater on the tub was bypassed). This setup was effective and heated the tub very well. Last year we hooked up to the electrical grid. The 20 year old hot tub died and we are in the process of replacing it. My research has indicated that any hot tub can… Read more »

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Cheryll

What do you know about Getaway spas made by Master Spa? I’m concerned since they say they’re portable. Mine isn’t going anywhere. We haVe a 19 Yr old master spa. Worked great til a huge flood in 10-18. We live in rural Tx, hard to find repair folks. Trying to decide what to do. Thank you.

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Nidhi

Hi Chris, thinking about the MasterSpa Precision 7. We are looking for a hot tub more for relaxation than hydrotherapy. We aren’t able to wet-test the tub due to this virus and not having a dealer on Vancouver Island (it is a ferry ride away), so wondering if there are any considerations we should make if we have not tried out or seen the tub in person and if you think it would be a problem not having a dealer in town. What do you think about the price of $9000 plus tax, with cover and $750 delivery – we… Read more »

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Mark Andrew Vanderhelm

Thanks Chris, I’m pulling the trigger on the HL 8.5!

For startup, do I get alkalinity to high normal, then pH to low normal, and then add my spa marvel? Or spa marvel first? Or doesn’t matter?

Thanks!

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Chris

After a great deal of flirtation with a Vita Spas Envie, I think I’m headed back to Master and the TS 7.2. Is $8600 OTD a good deal? Thanks as always…
Chris in MO

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Matt

Hi Chris, I would like to use your buyer’s service if there are any buying opportunities available in London Ontario. Not sure if anyone will be selling in the near future. I’m not picky on what brand, just want a quality tub for a fair price. We have an existing tub that will be removed in the next few days, so our only restrictions will be size to fit our pad and 2 sides of the tub are blocked by wooden deck, so the plumbing has to work for that. I can send more details when I pay the fee… Read more »

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Greg Butler

Hello Chris. I am going to purchase my fourth Hot tub. The was an old fashioned redwood hot tub. I have since had one at my house on Clearlake, California which I purchased( a Coast Manhattan Platinum) One came with a house I purchased at lake Tahoe, California ( I think it was a Cal Vista spa. Finally the house now own in Sparks, Nevada, outside of Reno came with a Caldera Spa, The Coast Spa we have is 12 years old. It looks and operates like new. We love it. We are not so pleased with the Caldera Spa,… Read more »

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Mark Vanderhelm

Hi Chris, send me a text or email when you get a chance…. I just visited Master in Mississauga to check out tubs in person and I put down a $500 refundable deposit so I could get a tub on hold, as stock and shipping times could get crazy with the Corona virus. I have an HL 8.5 on hold, sterling silver, grey cabinet, $11,495 cdn plus tax. (refundable deposit) Delivery to Kingston area, tub sold through Kitchener Ont location. After sitting in them, I’m pretty set on what I want, unless maybe there was a crazy hot price you… Read more »

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Didier

Hi,

Do you know the brand Wellis Spas, it should be number 1 in Europe, not chinese made.
I know some of the sellers say their Spa has an american control unit but ar made in China and have less insulation and use a lot more electricity.

Best regards,
Didier
Belgium

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Sean

Question about Spa Marvel: Given the Corona virus epidemic, should be be chlorinating without Spa Marvel to keep the chlorine levels in the tub up?

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John

Hi Chris, after doing a lot of research helped by your site, my wife and I went to Crocker Sales in Woburn, MA for a hot tub that will be eventually installed at our ski house in Killington, VT. They are a Master Spas “Apex” dealer. Instead of carrying Clarity spas, they have their own Crocker branded line of spas. We went with the Portsmouth, which is a Clarity Balance 8 with a 24h circulation pump and stainless steel jets. All in (delivery, 5″ cover, cover lifter, steps, tax) it was $8,500. https://crockersales.com/products/spas/portsmouth_specs.php Are you familiar with this dealer and… Read more »

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Mark Vanderhelm

Hi Chris,
Any insight on how Covid 19 will affect the hot tub market? Is now the time to buy before supply dries up? Or will there be crazy deals as sales slow in the coming weeks/months?

What about a brand like Master that relies on expos that are all being cancelled? Should buyers expect big discounts? Is the Master factory still running?

Thanks!

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Mark Vanderhelm

Why does Coast put their filters in the corner now? It just kills one of the best 4 spots if you don’t want a lounger. I can’t figure it out!

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Steve

Hi Chris,
I want to get a larger tub and I have these local options (plus Master). Anything jump out as a good deal in my market? (Kingston Ontario) Prices in cdn $ pre tax.

One thing I’ve noticed is that Coast dry weight are much heavier than others, like 30 or 40% heavier. That must be a good thing?

South Seas 860 $9999
Coast Freedom 40 $10,000      
Master Precision 8. $10395
Master HL 8.5 $11495
Coast Apex B curve classic 50 $12,000

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Jacob

Hey Chris- just bought the spa marvel deluxe from you. I have a TS 8.25 being delivered Monday and have no idea how to start In terms of the chemicals. What all do I need? Thanks sir!

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John

Hi Chris.

We are thing of buying a Hydropool spa/hot tub. What are your general thoughts on Hydropool in terms of quality value for $$. Do Hydropool spas use quality OEM parts easily replaced? insulation? We are in Ottawa, Canada, a very cold winter climate. We have noticed that Hydropool seem to generally be 25-50 percent more than similar spas.

Thanks and much appreciated.

John

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Mark Andrew Vanderhelm

What’s your general opinions on lounger vs bench for rookie or novice buyer?

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Dan

Hey Chris, thanks for answering my previous inquiry. I have taken time to investigate some other brands since then. The bullfrog X7 model and the master precision 8 what are your thoughts in these two tubs?

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Candace

Hi Chris

What are your thoughts on Freestyle tubs?

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Felicia Avery

Hey Chris! I’m In the upstate NY area and after educating myself on your site have been debating between the artesian grand cayman and the master twilight 8.25. Initial pricing I’ve gotten is $10,795 +tax for the twilight (including cover, steps, delivery & starting chemicals) and $10,299 for the grand cayman 52 jet version. I have to look further into the dealers servicing but was curious what you think about the pricing and which you would opt for? Thanks!

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Kay B

Is strong spa a good brand?

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Shane Mashburn

Hi Chris. We purchased a phone call and we would still love to ask you some questions on the phone, but wanted your thoughts on purchasing a used 2019 Twilight Series 67.25 tub. We are considering driving 5-6 hrs to pick it up, but wanted to know if $4500 is a good deal for this tub…looks to be in excellent like new condition…I believe they paid approx $9400 for it. We have a trailer that will hold it, but not sure how heavy it will be to move and how many people we will need, etc. Any advice would be… Read more »

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Angie

Actually, after some online research, the Spa Marvel system seems pretty straightforward. Do you recommend a certain brand of Alkalinity Booster and chlorine granules or are those pretty much the same across the board?

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Bronson

Hey looking to make my first spa purchase. I’m very interested in an artisan spa. I live in bend Oregon. Who would you recommend as a dealer. We have two hot tub stores that sell artisan. One just sells a few south sea models that are floor models only. The other sells the entire line and you can order the spa how you want it. Wondering if either dealer is on your all star list.
Also which model in the south seas is your favorite? I like both 748 and 850 from what I’ve seen.
Thanks Bronson

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Jay

First time buyer looking at bullfrog r series and Sundance Edison. Your thoughts would really be appreciated. Neck and shoulder concerns. Thanks!

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Mark Vanderhelm

Any opinion on the Master Precision 8? I’m considering a larger tub for spaciousness and less water level fluctuation. The Precision 8 is 94×94 and holds a whopping 515 gallons. The precision series has a HUGE open footwell which is awesome….or does this mean very little insulation in much of the bottom of the tub? For 10.5k CDN (8k USD) I could get the Master Precision 8 (94″), the Master HL 7.5 (84″), or the Island Captiva 52 (non-elite, 84″). Any one of those a lot better than the others? Anything from Coast in that price range I should consider?… Read more »

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Mark Vanderhelm

How would the Coast Freedom 40 stack up to the Master Precision 8?

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Scott

Hi there, first I want to thank you for your postings and information. My wife and I are in the market and are a little torn on which way to go as each manufacturer claims to be the best. We live in northern Canada so our winters are anywhere from -10c to -40c with summers reaching +35c. We have looked recently at a Sunrise 980 (being sold by Hot tub wholesale) and really like it. Or. Beachcomber. We have friends that have both and of course both swear by them. So I’m looking for your expert opinion. The sunrise is… Read more »

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Claire

Hi Scott! Spa Tech would be more than happy to assist you along your hot tub buying experience! We are a pool and spa servicing company as well as the only Master Spa dealers in our area! Give us a shout 🙂
Claire Poirier
Spa Tech
780-901-7872

Thank you Chris for your recommendation!

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Jim

Chris,
Love the hot tub and use it all the time. When we get out have noticed we smell a bit like a wet dog. Are there any aroma products you recommend to help that? Thanks!
Jim

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Shane Mashburn

Hi Chris. Just purchased a phone call with you to discuss either a hot tub or a swim spa purchase. Please contact my husband, Shane to discuss. Thank you!

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Jennifer

Hi, purchased priority response. Would like info & opinion on a couple things… First, hot tub covers. Our tub is outside exposed to all elements in the ever-changing Missouri water. Got new cover about three years ago & already need a new one. Lots of slimy stuff around inside edge (the part that lays on the shell) which I’ve never struggled with before. Just can’t seem to keep it clean. It’s also very heavy & sagging some on one side. I do have an occasional dog take a nap in the sun on the cover. In my search for a… Read more »

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