Buyers Assistance

I’ve been in this industry for so long and seen so many crazy things. After talking with so many people who buy the wrong tub or pay too much for a one I started HTU to help as many as I can avoid this. I spend tons of hours each week answering these and I’ve personally helped thousands in the last few years to get great deals on tubs that leave them satisfied and taken care of.

 I work for you guys and I’ll keep tearing down the spin and bad marketing out there as well as showing you which companies are playing it straight, taking care of their customers and building to last. If HTU has helped in your hunt give us a tip to help keep the content and coffee flowing, visit our funding page.

Whether you just want advice on what to buy and where to buy it in your area or if you want me to hook you up with a super star dealer nearby, this is the place to be! Don`t worry if you don`t see your submission at first, it won`t appear until I reply.

Whichever route you want to go, fill out the comment form below and I’ll get on it!

I’ve recently started a new program called Hot Tub University All-Stars which is a list of dealers that we have reviewed and approved to take care of you. We have vetted these dealers and I have visited their dealership, seen their service and made damn sure they are selling the right products and doing the right things!

 

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Paul
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Paul

Hi Chris, As many others have said, thank you for the excellent unbiased content. Much appreciated! Answering this question will get you coffee, lunch, and gas 😄 at a minimum. I’m in the Washington DC area and looking for a larger hot tub that seats 8+. There is a Caldera dealer nearby and I’m considering the Cantabria. Can you comment on Caldera and the Cantabria specifically? Is there a better choice out there for larger tubs? Do you have a preferred dealer in the DC, VA, MD area? Finally, my wife is opposed to a cover lifter that doesn’t ‘lift’… Read more »

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Beth
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Beth

Hi. I’m a first time hot tub buyer and there’s so much information! I’d say I’m in the low to mid-range price point and I’m considering an American Whirlpool or Artesian because that’s what I have found in my price range. The best price I’ve been given on the Artesian is from a dealer who doesn’t have a store (factory direct) but has given me a great price and there is a local dealer who sells Artesians (but his price on the same run was $2k more) and will service the Artesian even if I haven’t bought it from him… Read more »

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Dayna
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Dayna

Hi Chris, My husband and I are trying to buy our first hot tub. We are really uneducated about everything to be honest and just want a quality tub that will last us.. after doing a little research we found your site. We are looking for a 4-6 man (no bigger than 7’x7′) tub that will sit on our deck (has been recently reinforced to support) that we can enjoy the views of our lake at our home while relaxing us. We don’t need a lot of bells and whistles on a tub just want to make sure we are… Read more »

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Jim
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Jim

We are shopping for our first hot tub, and had friends recommend Wind River in Denver, Colorado. Do you have any review or information for this company? http://Www.windriverspas.com. any other dealer you may recommend in the Denver area? Thanks for the advice!

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Jeff
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Jeff

Hi Chris,

We’re first time buyers looking for an entry level spa and have been trying to educate ourselves so we can make an informed decision.

Our problem is limited brand availability in our area, basically we have Jacuzzi, Marquis, Bull Frog, Hot Springs, Caldera, Dynasty and Hydropool.

The closest Master, Artisan or Coast dealers are hundreds of miles away.

Out of these brands, we’ve been leaning towards the Marquis or the Caldera.

If you were limited to the brands we have available near us, which you pick or at least avoid at all cost?

Thanks,

Jeff

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Kelvin
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Kelvin

Hi Chris, My wife and I are interested in purchasing our first hot tub. I suffer from lower back pain and want one for primarily therapeutic reasons but also to relax. The only thing I know that’s a must have is a 220 volt model to run heat and pumps. We are also concerned with build quality and future service beyond our initial purchase. Beyond that I hardly know where to start or where to buy. Here in El Paso, Texas customer service is not always a priority. Please help steer us in the right direction.. Thanks ahead of time.

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Philip
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Philip

Hello,
Thank you for all your insight, it has been very helpful.
I am looking to buy a new hot tub. The dealer I have visited has recommended a Cal spa La Jolla or a new line that he is bringing in called Wellis. Your thoughts or recommendations ? I am in the Miami area.

Thank you,
Philip

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Tiffany Rose
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Tiffany Rose

Hi Chris, Your information as been so incredibly helpful for us as first time buyers. We are big into research, have watched most of your videos, and have decided to go with one of your top three recommendations, even if we have to wait a bit longer to save the extra pennies. We agree in quality over quantity and would like to purchase one good tub instead of being disappointed in several. Im looking forward to your Coast review as the one tub we found and like is by that manufacture. Our local dealer is small and took a lot… Read more »

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Stacey
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Stacey

Hi Chris, we are in Central WI and are first time Hot Tubs buyers. We have been looking at a Four Winds Tub but haven’t found a lot of reviews on them. Specifically we are considering their Cabo 2 which is part of their Cyclone series. Do you have any experience or recommendation on this brand? The dealer can also order us an Artesian for a little more so considering Deluxe 748 B or L as well. Would you recommend a lounge or do u spend time just fighting to stay in place on the lounge?

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Ron
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Ron

One other tub that has my attention is the Hawaiian Breeze 766L, do you have any insights on this tub and manufacturer?

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Catherine
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Catherine

Chris, hi I live in 200 miles SW of Chicago Illinois, first time buyer looking for something for my health issues. There’s just me so I’d probably like a 4 seat looking for something reliable Thanks

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Ron
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Ron

I am a wood floor sander and need a hot tub for therapeutic reasons and love stronger jets. I am looking to replace my 19 year old D1 Chairman II. I was thinking of buying another D1 with a smaller model, but was warned that their quality went down since they were bought by Jacuzzi. I then started looking at the bullfrog A6L tub and fell in love with the versatility, how do these tub rate? I also read your reviews on Master Spa, but don’t have a dealer in my area (Hampshire, IL). Or am I better off looking… Read more »

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Joel
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Joel

Hi Chris. First off, thank you for your commitment to consumer education and keeping the industry in check. You are clearly passionate and a rare breed. We are in the Ottawa, ON region and want to put a hot tub at our cottage on the Quebec side. We want to place it on a crushed stone base overlooking the lake. Your site has been amazing to help avoid buying garbage. We want a quiet tub, quality build for years of enjoyment with some therapy. (Just turned 51 and the bones are feeling sore. lol) I see Master has an Ottawa… Read more »

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J Monnet
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J Monnet

Good morning, Beginning research on hot tubs in Rochester, MN. Looking for a quality hot tub for hopefully around $10,000 or under. Our local dealers are Thatcher Pools and Spas, Leisure Aquatics Products, Land-O-Dreams and Waterfront. I have read that you have positive reviews on the Artesian series and it looks like Leisure Aquatics Products sell them. Thanks for your information.

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Michael
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Michael

Hey Chris, My wife and I are about to replace our old Emerald Spa, we have narrowed it down to the Hawaiian Breeze 886L and the Artesian Spas Grand Bahama. I’m confident that the Artesian is a quality spa, but I cannot find much info about the quality of Hawaiian Breeze. Any thoughts?

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Diane
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Diane

Hi Chris, My husband and I are buying our first hot tub and are located in Calgary. We have no idea about hot tubs. We saw a few at a home show (which convinced me to consider swim spas vs an in-ground pool in our new build). Saw and ad for an “expo” and showed up to an empty arena with more sales people than attendees where Master spa was the only vendor advertising 50% off. Even at that discount, the pools seemed so expensive $15K for Twilight 8.2. The sales guy showed us your website, said you bought a… Read more »

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Norman
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Norman

I live in Huntington Beach, CA (Orange County | SoCAL) and considering purchasing a Master Spa based on your manufacturer reviews. So, do you have recommendation on a dealer in my area?

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Dan
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Dan

Hi Chris, we are looking for our first hot tub and liked what we saw at Master Pool and Spa in SLP, MN. I had a couple of questions I was hoping you could help me with. We are looking for something in the 5-7 seat range, something well insulated (to survive a MN winter), a good upfront value, and low TCO over the years. Since there seems to be no cost transparency in the hot tub industry it would be really helpful if you can provide any estimated cost ranges (with delivery and setup, decent cover) for the Master… Read more »

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Josh
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Josh

Hey Chris, wondering if you have any recommendations for shipped 4-person hot tubs and/or dealers in the mid-Hudson Valley area, zip code 12015. Because of size constraints, ideal dimensions would be 82″ x 74″. Willing to spend $$ for quality. Thanks!

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Josh
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Josh

So, I found a Sundance Dover at Majestic Pools and Spas in Hudson NY for $10,000. That seems steep but I’m wondering what you think? And then this one, for much less: https://www.amazon.com/gp/product/B003UGJR0U/ref=ox_sc_act_title_1?smid=A1S44S9E13BBG3&psc=1. Thanks Chris!

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Chad
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Chad

Hi Chris, my wife and I are looking for a family hot tub that we are moving north of Fairbanks, AK, Naturally insulation is a concern so it does not freeze. I have owned 2 Marquis tubs before (Wish and Reward) at different houses and they were good. We are not in that price range for this one. The goal is sub 7K. There are no dealers in the area, so we are moving it with us. Not into gimmicks or AV, just well made and 1 recline area would be nice. We are deciding between a Caldera Marino (quoted… Read more »

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Dallas
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Dallas

Hi Chris, thanks for what you do, first time buyer looking for an entry tub, I’m finding alot of useful knowledge here. I’m from Regina Saskatchewan Canada winters are cold -40. I’m pretty handy and can fix most anything. I’m wondering if you can recommend a dealer in the area. From what I’ve seen we have bullfrog, cost, arctic spas, hot spring and beachcomber to choose from. I’m also looking to get the ground ready for the tub and I’m wondering what your first choice would be, concrete slab or paving stones? The ground shifts alot around here. Thanks for… Read more »

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Ivica
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Ivica

Hey Chris I’m looking at opening up a hot tub store in the gta. All the top brands like Artisan, master, etc already have exclusive deals with local dealers do you have any recommendations on a great hot tub manufacturers that are not in Canada yet?

Thank you

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Arvin
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Arvin

Hi Chris,
Love your youtube channel! We’re looking for our first hot tub and friends of ours bought a beachcomber from Costco made in Canada – they love it. We live in Mississauga, Ontario. We’re looking for a hot tub with at least 5 person seating and at least 2 seats that have jets focused on the neck and shoulders. Possibly salt water is an option depending on cost. Guidance on brand and model would be great.

Keep up the great work!
Arvin

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Robert
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Robert

Chris, this is a technical advice question. With your years of experience repairing tubs, have you seen a difference in the amount of problems between a tub that runs all year long vs. a tub that is shut down for 3-4 months a year? Our Marquis dealer said that it is better to run the tub year long because when the tub is shut down for a few months, it can cause contraction and expansion leading to leaks, etc. We like to shut our hot tub down for the summer months due to travel,etc. FYI we purchased a Marquis Euphoria… Read more »

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Nicole
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Nicole

Live in the Northern California (San Jose) looking for a good hot tub (hydrotherapy).

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Aoibhinn
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Aoibhinn

Hi Chris
I am in the south of Ireland and there isn’t much choice here. I am buying my first hot tub, need a 4/5 person one and can only spend about $12,000. looking at Canadian spa, Arctic, Hot spot, hot spring,Artesian.
Looking at your previous comments you rate Artesian the best. Does this hold even for the cheaper models? Unfortunately the dealer who handles Artesian is a snake.
I am finding the sales people very pushy and they all say that their spa is best.
The whole , one pump or two issue, how many jets etc is melting my head.
HELP!
thank you

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Jen
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Jen

I’m looking to purchase my very first hot tub!!! Yay!!! I was thinking a 4-6 person hot tub that will be used Year round. I’m located in Winnipeg, MB. I don’t need super fancy just a nice spa at a reasonable price. The Getaway Hottub Ocho Rios Cs was recommended…do you have an opinion on that spa?

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Andy Race
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Andy Race

Hey Chris, posting for a friend who owns a Superior Spas Pacific Lounge hot tub. Not sure how the shell is constructed but he has had it for about 12 months and has noticed some white/milky coloured marks underneath the surface of the acrylic. There is no blistering and the surface is still smooth to touch but from the photos he showed me it doesnt look right. The colour of his tub is quite dark (storm clouds I think) so the white marks stand out a fair bit. He drained the tub and found quite a lot more of these… Read more »

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Michael
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Michael

First time buyer in Nanaimo BC looking for a hot tub for a growing family, more for relaxation than anything. Thinking 6 person tub so we can continue to grow into it. Have been to dealers in Nanaimo and Duncan but still a bit unsure. All of your information is very helpful but still a bit overwhelming to a rookie. Any recommendations

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Michael
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Michael

What are your thoughts on Nordic hot tubs? We are thinking more hydrotherapy than anything. Thanks for all the info

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MICHEL DE LISI
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MICHEL DE LISI

Hi Chris, looking to get my first spa. I live in the country outside Kamloops BC. I called Master Spas, ( I thought if its good enough for you its good enough for me) but the nearest store is outside my service area, so they will come out here but i will have to pay for travel… In town here i have Arctic Spa, Jacuzzi and Hot Springs which i am not thrilled about. I am looking at 2 online companies, Canadian Spa Co. and Integrety Spa. I was looking for just a 5-6 seater with lounger but wife is… Read more »

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MICHEL DE LISI
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MICHEL DE LISI

Hi Chris, thanks for your prompt response. I have brought it down to 2 options. What are your thoughts on the Dove Canyon Elite and Island Canyon( not elite) from Artesian? I worked out I believe a wholesale price since I am out of the service area of any dealer. I would still get warranty on parts and labour (as if inhouse) but would contract the work here and get refunded. If you can get back to me asap it would be greatly appreciated. Thanks for the good work you do and guiding us in this sea of deception.

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Mike
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Mike

Hey Chris! Great info im getting from your site!

I’m in Niagara Falls and looking for a hot tub, any dealers or brands you can recommend?

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Donna
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Donna

Hi Chris, Thank you for you for sharing your knowledge. My husband and I are looking to purchase our first hot tub. Are there any dealers you would recommend in the Boise, Idaho area that carry quality hot tubs? Thank you!

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Mark Cordeiro
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Mark Cordeiro

Hey Chris,
Your site has been invaluable, it is chock full of answers to questions I would never think to ask. I am looking for a reputable dealer north of Boston near Newburyport MA. We are thinking about an Artesian or Master Spa. Are there any “gimmick” add ons for these tubs that we should be aware of? Anything we should steer away from?
Thanks
MC

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David
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David

Chris. Thanks for all of the great info but I’m still afraid of buying a tub and having remorse of not doing enough research. Hopefully you can point me in the right direction. I’m looking for a smaller rectangle tub that would probably be a max 6 foot wide. It’s just myself and fiance. I want the best value (not cheap per say). I just dont want to pay for marketing crap I dont need like you always state in ur videos. I live in South West Florida.

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Jim
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Jim

Hi Chris Great website…full of good facts and advice. Here in Calgary and we have most mfg. types available but still confusing. Leaning toward the Master Spa…Healthy living or Twilight and thoughts? Some mfg also have an extra thick cover…is this an option worth considering? Master is a little behind Arctic spa on the different warranty offered. Worth it to look into extended warranty if avaialble? Just one Master dealer here in Alberta (maybe Western Canada?) so how do you find the best after purchase service if /when needed with such a small dealership base…do you have a list of… Read more »

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Tim
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Tim

Hi Chris We have had a Marquis spa that lasted 18 years before anything went wrong (besides replacing 2 jets). It needs new control panels so we thought we would buy a new spa instead of fixing the panels and waiting for something else to break. The dealer we bought it from is now selling American Whirlpool and boasting about the wrap around cabinet insulation package and ABS bottom tray. We are comparing the American Whirlpool 270 and rhe Marquis Celebrity Elite Vegas. The Marquis is $600 more but has full foam and no foot dome. The American Whirlpool has… Read more »

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Dave
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Dave

We are looking at an Artesian spa. They offer several water purification systems:

1) Ozonator
2) FROG®@ease™ with SmartChlor™*
3) Crystal ProPure™ Ozone Mixing Chamber
4) Crystal AOP™ Propure Advanced Oxidation
5) Diamond AOP™
6) Nature2® Cartridge

What’s the pluses and minuses of each and What should we choose if we order?

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Brian
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Brian

Hi Chris, Thank you for all you do to help new hot tub buyers make good informed decisions when committing to such a large purchase. Living in the Colorado mountains at over 11’000 ft elevation, you can imagine how brutal our yearly climate is. Today we found what we hope is a great deal, a 2019 Master Spa Twilight 8.2 for $9400. The spa is on a class A blemish sale, no visible issues were found. The model we’re looking at is equipped with the Eco Pure Filtration system and has no optional circulation pump. Is this a good deal… Read more »

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Michael Castellano
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Michael Castellano

Looking at the TS240 for the wife and I is this a good choice and what would be a good price for one with cover , steps and cover lifter . and recommendations on options or upgrades ?

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Michael Castellano
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Michael Castellano

Where is your store ? anywhere near ma ?

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Randy
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Randy

I live in Vermont and am looking for a tub for my wife and I. Just wondering if by chance you would have any recommendations for us. Have been looking at a Hot Springs dealer (kinda the only game in town). They talk a good story about saltwater systems and energy efficiency in a cold climate. I just found some of your videos and like what I see. Thanks in advance.

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Monica L Gearding
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Monica L Gearding

Any information about Royal Spas?

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Monica
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Monica

Tim’s Pools & Spas is the Artesian and Marquis dealer in Cincinnati. Any information on them?

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kathleen
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kathleen

Hey there. I see the brands you have listed. Trying to keep cost around $3000 price is not readily listed for those brands. Someone recommended dr. Wellness to us. Seeing if you have any insight. Thanks for your videos and such. A great help man!

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Tracy
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Tracy

CrockerSales is the MasterSpa dealer in my area (South Shore MA)…any experience with this dealer?

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Juile
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Juile

We live in the Comox Valley and have narrowed down our local dealers to either a Artesian Elite Quail Ridge or a Hydropool Model 395 37″ deep model. It is mainly for therapeutic benefits for my husband, who is 6’2″ tall. It is our first time ever purchasing a hot tub so we are somewhat overwhelmed with it all….thanks for your input, muchly appreciated!

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Glen Parsons
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Glen Parsons

Hi Chris,
We are looking for a Hot tub and want to know if you have any all-star dealers in Barrie, Ontario, Canada we are an hour north of Toronto.
Thanks
Glen

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ANDRE CARAMEZ
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ANDRE CARAMEZ

Hello Chris what is your opinion on VORTEX swim spas? are they a reliable brand with quality product? we are considering an Artesian but the VORTX prices are very attractice and i was wondering if there is a catch.
thanks

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Simon Evans
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Simon Evans

Hope all is well, I presently have an 17 year old arctic spa Cub that has served us well, we want to downgrade to a smaller 3 seater and want to get the best quality as we are hoping it will be our last tub. We also want ease of maintenance as we found the attic spa hard to replace simple parts ourselves. Hoping to take advantage of the spring sales
Thanks for your help

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Jacqueline
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Jacqueline

Thank you for your no nonsense approach and hot tub education. You’re so knowledgeable. So glad we found your website. Do you have a dealer for Master in Colorado that you recommend?

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