Buyers Assistance

I’ve been in this industry for so long and seen so many crazy things. After talking with so many people who buy the wrong tub or pay too much for a one I started HTU to help as many as I can avoid this. I spend tons of hours each week answering these and I’ve personally helped thousands in the last few years to get great deals on tubs that leave them satisfied and taken care of.

Β I work for you guys and I’ll keep tearing down the spin and bad marketing out there as well as showing you which companies are playing it straight, taking care of their customers and building to last. If HTU has helped in your hunt give us a tip to help keep the content and coffee flowing, visit our funding page.

Whether you just want advice on what to buy and where to buy it in your area or if you want me to hook you up with a super star dealer nearby, this is the place to be! Don`t worry if you don`t see your submission at first, it won`t appear until I reply.

Whichever route you want to go, fill out the comment form below and I’ll get on it!

I’ve recently started a new program called Hot Tub University All-Stars which is a list of dealers that we have reviewed and approved to take care of you. We have vetted these dealers and I have visited their dealership, seen their service and made damn sure they are selling the right products and doing the right things!

 

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Sebastien
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Sebastien

Hi Chris,any thought on vita spa envy 500 grand/Trevi stamina/sunrise spas Classic collection I live in ottawa in the cold weather
Thanks

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Sebastien
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Sebastien

Trevi has dynasty spa

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Jeff
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Jeff

Chris,
I’m a first time Hot Tub buyer or soon to be. I live in the Chattanooga TN area & have access to Master, Artesian, Dynasty, Hot Spings & Catalina. From the brand reviews I see Master & Artesian are ranked as top brands. I am curious as to your thoughts about the Catalina brand as I didn’t see it ranked? Are they good quality?
Basically my budget is about $7k & what’s important to me is quality of parts, good insulation etc. I believe the Master brand might be above my budget. Your thoughts are appreciated.

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David
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David

Chris – I am strongly considering the purchase of a Masters Clarity from Crocker Sales in Woburn MA. I am seeing some troubling reviews online for both the dealer. Of course, I understand that it’s impossible to please everybody. Do you have any experience with Crocker Sales. I’m told they are the exclusive dealer for New England.

Thanks!
David

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Nick
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Nick

Chris,
I have a quick question. I receive my Masterspas LSX 900 in September and had asked my dealer about how I’d like to run the elec conduit up through the slab I plan on pouring and they advised against it and said I should come in from the side. I’d like not to see the conduit. The tub has a full pan (comes standard) where/which area (obviously on the control panel side) would be the best spot to come through from below? Thank you in advance.

Nick B
Middleton, MA

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Jon
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Jon

Chris, We are getting ready to sell our house and build a new one. I currently have a Coleman VS 300 hot tub, which I have had for about 7 years. This tub has held up great, but I am wanting a larger tub with hydrotherapy. I have back issues, arthritis, and swelling of the joints. I have been researching tubs and dealers in the Kansas City area and I would like some advice. I would like a 4-5 person tub with a lounger. We have Marquis, Master spa, Jacuzzi and Sundance dealers in the local area. These are the… Read more »

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Barry
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Barry

Chris,

Love this website! Thanks for all the information.

We just purchased a Master Spas TS 8.2 and are looking forward to taking delivery. I am planning on pouring a 4″ concrete slab as soon as the ground thaws out here(Minneapolis area). Any pointers on getting it set up right?

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Mike
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Mike

Hi Chris, Your website has helped immensely in figuring out what hot tub we want to purchase for our first time. We are from Windsor,ON and have decided to go with a Master Spa. Blue water pools is the dealer from our area and has a pretty good rep. They have a 2018 HL 7 series that they have quoted $10,195 and a 2019 TS 7.2 or 7.25 they quoted at $13795. Both are greatly reduced from there advertised price but the TS is going to be above our initial budget amount. Our dilemma, is the TS tub well worth… Read more »

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Natalie
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Natalie

Please Help Us!!! My husband and I have spent 2 full days going to over 6 shops in the Edmonton, Alberta, Canada Area. We are hoping to be first time owners and I am finding this as bad as buying a car (I dont want to haggle, I just want to pay a fair price for a fair product). I have read everything I can get my hands on and what I have determined is that all the brands you state are the best insulated are not anywhere to be found here. We just finished a record February with -30… Read more »

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Irv Hentz
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Irv Hentz

Craig. Looking at a Beachcomber 540… 8k delivered with cover. The Woodlands, TX market. Your gut feel would be much appreciated! Many thanks for what you do!

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Darren
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Darren

Hi Chris, I didn’t appreciate what a mine field it is in the hot tub marketplace. I am buying a used hot tub (a couple of years old) which looks to be in immaculate condition with some excellent features. It’s a Premium Leisure hot tub which I cannot find much information about online (perhaps they no longer trade) but I wanted to understand if they are of the Master Spa quality? They do use industry-wide proprietary parts; which I know you value – I just wanted to know whether the base material and insulation would be good? Any views would… Read more »

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Matthew Stevens
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Matthew Stevens

Hi I own an Artesian Island spa (Antiqua to be exact). When installed i was recommended to use ‘ready’ mode over ‘rest’ mode due to reduced wear and tear, particularly on the heater. I am not sure i follow this argument and i am wondering if it makes more sense for me to use the rest mode in an effort to save some money? It is a full foam tub, new model (2018) and i tend to use it at consistent times of the day…..the other bit of information is that i live in Canada and the temperature does get… Read more »

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Craig
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Craig

I have watched all your series but I didn’t see one covering the real questions I have. 1st. Why are hot tub sales like car sales? Why don’t they just advertise the price. I truly believe if dealers just listed the prices it wouldn’t feel so shady. I rarely say this but this industry could severely benefit from MAP pricing. So point blank what is the avg mark up on a hot tub? 10% 20% 50% 100%? I have no problem with the dealer making money but the general sales pitch has been going like this. “That hot tub is… Read more »

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Brandon McQueen
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Brandon McQueen

Looking to get a spa. Will be outside and I live in Ohio with cold weather. The 3 Dealers near me have. PDC Spas, Hot springs, Viking, Jacuzzi, Bullfrog, and Sundance. Are any of these any good. What’s the best option.

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Andrew Meyer
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Andrew Meyer

Just finishing building our deck and looking at hot tubs. Just my wife and young son so far, but planning to have friends/ family over to use it as well. We’re both big people, 6′ for me, 5’7″ wife so definitely want 36-38 depth. We have a Hot Springs, Marquis and jacuzzi local dealers. Been looking into dealers and so far the HS one seems best. Gonna be wet testing HS Limelight prism and Highlife grandee Monday. Need to talk with marquis dealer more to get prices. Thinking about the Pulse or Prism (unfortunately no pulse available for wet testing).… Read more »

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Andrew Glikin
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Andrew Glikin

Hey Chris, As always thank you so much for what you do on this page! Totally invaluable. We just bought our TS 8.2 and are so excited to have it delivered in 2 weeks. We are currently getting the area ready and getting our chemicals. I have read your page on the use of enzymes and are ready to give them a try. Are there other products in addition to spa marvel that are equally good? Also what quantities of chlorine and spa marvel do you use per week? Is there anything else we should know/consider in regards to chemicals… Read more »

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Tom
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Tom

We have been looking at the Bullfrog A6 Hot Tub, and thoughts on that brand or model you can share?

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Brian
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Brian

Hey Chris, any recommendations around the Louisville, Ky area? Great site and thanks for your advice.

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Rusty
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Rusty

Do you need a cirulation pump on a twilight by mater?

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Timothy Banta
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Timothy Banta

Chris….recent owner of a Tuff Spa out of Phoenix AZ. I like the tub because of its durable top and one piece construction. I have been reading about your recommendation of Spa Marvel. How do you compare Spa Marvel to Ionrx? Thanks in advance.

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Bob
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Bob

Hello. I am in the market for a new tub. I currently have a 6 seater Strong Spa with 60+ jets, 3 pumps, and a blower. The jets are so-so power wise. I would like more power, that’s more important to me over number of jets. The reason I’m even getting a new spa is because the shell cracked the other day on mine. I was getting in, stepped on the lounger seat, and it cracked. I contacted Strong, they were of no help. The warranty was 6 years, my spa is 7 years old. I’m a pretty good DIYer,… Read more »

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ulf andersson
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ulf andersson

Hi, Here is a question from Sweden. We have problem to decide which brand we shall buy – Master , Arctic, Artesian? We will have the tub outside so it have to be “strong” enough to stand the winter and summer. Many thanks in advance. Regards, Ulf

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Scott
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Scott

Chris, appreciate your videos and your no bullshit attitude to quality. I need a 2/3 person hot tub and I’m in the Eastern Townships of Quebec. I’m wired for 50 amp. I have a Marquis dealer in Granby a little under an hour away so I’ve been looking at the Rendezvous. Just wondering what you might recommend over this model. I am very close to Cowansville QC but I’m not sure if there is anything comparable available there.

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Miguel
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Miguel

Hey Chris,

I just started my search for hot tubs, and I was pointed, through google, Prisco in Hawthorne, NJ. They had great reviews, but I did feel the high pressure sales tactics, and they also are a specifically Hot Springs/Caldera dealer.

In that area, North Jersey, what is a dealer and hot tub line that you would recommend? I learned quite a bit already from you and am glad I took a step back and did more research before committing to anything, but now I don’t know where I go that’s local and that I can service locally.

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Ronald G
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Ronald G

Hello Sir Chris. We are in the market for my 59th birthday gift, a great hot tub. It’s only two of use but want room for four. Problem being, we are in Abilene Texas and surrounded by the marketing competitors. What brand do you recommend? Thanking you in advance. Ron G.

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SUSSI
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SUSSI

Chris, what swim spa dealer would you recommend in SanDiego county, CA ? Is the H2x swim spa the only one that offers a 60 inch deep swim spa? Thank you.

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Day Dickerman
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Day Dickerman

Hi Chris,
I live in Los Angeles and am very close to purchasing a Jacuzzi Hot Tub from a local dealer, Lifestyle Outdoor, in Culver City. They have a few dealerships in town, so I feel fairly confident that they’ll be around if I run into any issues with the tub. I’m curious about some reviews that I read about the Jacuzzi brand, however. Some of the latest reviews were fairly negative, and before I make a huge investment, I want to get your opinion of the brand. I don’t see any reviews on your site. Thanks

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Day Dickerman
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Day Dickerman

Hey Chris, I just read what you wrote to John Piazzolla a couple of days ago. I’m glad I didn’t purchase this weekend. I was so close. Thanks, also, for all of the great advice and research you put into this site. I’ve been doing my research and I find such contradicting info. I’m in Los Angeles and would really love to know of a dealer here that you trust and recommend. Thanks so much.

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Aaron
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Aaron

Looking to buy my first hot tub in at least 10 years. I have family of 5. Have chronic back pain as well. Looking for efficiency and low chemical use.

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Kaycee
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Kaycee

Hi Chris, I was almost convinced to buy a salt water spa today when a little voice in my head said do more research this is where I came across your very candid and honest videos. I want a simple plug and play with one bench and adjustable jets at least 2 speeds that I can use the spa enzyme that you were talking about. I would spend everyday in a jacuzzi if I could. My biggest issue is I have a real problem keeping them balanced. I’m frustrated to no end with the sales people. Could you help me.… Read more »

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Shelly
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Shelly

we are first time hot tub buyers and are looking for a good therapy hot tub in the Nashville, TN area. we have looked at the artesian tropic seas elite rio and maui models at family leisure and have seen the master spa twilight on line. The artesians are about $3K -$4K less than the TS7.2 and TS8.2. I like that the Master Spa is not proprietary parts. I don’t know if the Artesian is proprietary or not. Is there really $3K-$4K worth of difference in these two manufacturers?

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Jodie
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Jodie

Hi Chris. I live in Riverview, NB. I originally planned to by a Sunrise Hot Tub because my father runs a pool company in another city and offered to get me a hot tub at cost. (Note: His business is almost all pools). The problem is this, in researching hot tubs, I came across your videos and watched them all. Now I know that Sunrise isn’t a great company and would likely have issues down the road. What dealers would you recommend here in the Moncton/Riverview area? What do you think of the Beachcomber 2019 Anniversary Edition (350 AE)? Would… Read more »

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Nick
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Nick

Chris, I’m in the market for our first hot tub. Let me start off by saying that my next door neighbor has a 15-20 year old vita spa that I like the jet pressure on and I’ve been comparing everything I’ve been looking at or wet testing to. Come to find out…it appears that his Vita has two pumps rated at 3 hp…the tubs I’ve tried are all less power…hence less jet/underwhelming power felt…that I’ve been experiencing (caldera, Marquis, etc) I wasn’t really impressed (except for the whirlpool jet). My main reason for getting a tub is for hydrotherapy/massage and… Read more »

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Sussi
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Sussi

Can you cover swim spas. I looked at cal Swim spas. Thier swim spas come with no insulation, that be $700.0 more in the 14 footer. I’m so confused. I just want a simple swim spa with no jet seats, no WiFi, no music. All there swim spas come with jet seats. I don’t want to be in a swim spa seat at 91 degrees….to cold. Endless Pools cost to much, so does Michael P. Swim pools. I’m in San Diego, Warner Springs CA. it’s very cold here, it snows. I want to make sure it’s as energy efficient as… Read more »

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Tony
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Tony

Hi Chris, I just wanted to thank you for the resources you provide to help choose a new hot tub. I ended up getting a healthy living 7.5 and absolutely love it. My question is I’ve seen oils and salts that are used for aromatics in hot tubs, do they have any effects on the tubs or are they safe to use with regular maintenance? Thanks a lot for the help once again.

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John Piazzolla
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John Piazzolla

Hi. We’ve been looking at some hot tubs here on Long Island in New York. What do you think of the jacuzzi brand? The j385 and the j280 to be specific.

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leslie
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leslie

We are in the market for a hot tub. We want to stay under $10k. My fiancΓ© is 6’7″ so we need one that is roomy. What brand do you recommend? Have you ever had the opportunity to check out an Aspen hot tub?

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Bryan
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Bryan

Hey Chris, First and foremost, thank you for the effort you have put into your site. It has been a great jumping off point for us as we are looking to make our first hot tub purchase. As a background, we are located in Pittsburgh, PA and just visited the local home show to get the ball rolling and talk to a few dealers. I have been to home shows before, so of course, the pressure is on to make a purchase before the end of the show to take advantage of that “Home Show deal” that will be gone… Read more »

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Megan Peterson
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Megan Peterson

Thoughts on Hot Spring? Specifically Limelight collection in South Dakota

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Scott
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Scott

Chris, awesome, awesome site. I am a first time hot tub buyer and am looking at the Marquis vector 21 V84L and the Master Spa Twilight 8.25 hot tub. I love meat Denver, Colorado and was wondering what your advice would be.
Thanks
Scott

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Andrew Williams
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Andrew Williams

I have had my TS8.25 for almost six months now and I LOVE it.

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rafaael
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rafaael

HI Chris Man I learned so much from you in the such a short time! what you are doing is truly honorable. I’ve started shopping for a hot tub and had different experiences that generally people would want to stay a way from. But only realized it after following your videos and article. Situations like pressure sales peach, wrong info, hiding and some good salesman selling the wrong products. So first I’d like to gratitude for all the work you are putting in in educating customers. This world is ruled my marketing in almost everything, as nothing last long anymore.… Read more »

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Ken
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Ken

Hi Chris I live in Southern California. I was wondering if you can point me in the direction of any dealers you would trust around me. Thanks for your time.

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Cassi
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Cassi

Hi:) We are looking at the Master TS8.2. Price at $8500 plus tax. We want the best of the best and I know you did a review on this one exactly. SOOO, what are you final thoughts about this bad boy, and the price, and would you recommend anything else to compare?
Thanks!

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Michael
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Michael

Hey Chris, I’m in Sarasota, FL looking for a 4 person spa for relaxation. What do you recommend?

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John
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John

Hi Chris, I became a fan of your site a couple years ago. Really appreciate how specific you are in your rating criteria. Two questions: 1) What experience do you have w/PDC Spas? I understand they are well thought of here in eastern PA, even by independent repair guys who I have asked. I heard their specialty is making shells even for other manufacturers (PDC=Plastics Development Corp). And no I am not affiliated in any way, just curious. 2) Any dealer experience w/Aqua Leisure Pools & Spas in Wilkes-Barre, PA (they sell Artesian)? Thx

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Shanna Barton
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Shanna Barton

Hi, Chris
I am looking for your recommendations on a therapy jet spa
What do you think of Pinnacle spa hot tub’s ?
I have also looked at some high end tubs but they are ones you don’t recommend.

Very confused this is harder than I thought
Thank you for your help.
Shanna

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John Branderhorst
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John Branderhorst

2 spas…..master spa serenity series, cape cod vs. hydropool 7000. Which is better? Both run about $7500.00

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Sue Martin
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Sue Martin

Chris, thank you for your professional help. We are firs-time buyers and now feel like we have a little bit of knowledge when walking into a sales floor. We have are looking pretty hard at the Master Spa Twilight 8.25. Also considering looking at Artisan brand of similar size. How do they compare? I don’t have a price on the Artisan yet but the Twilight has been quoted at $8300.00.

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admin
Admin

Hi Sue,
Sounds like your search is off to a good start, both those brands are built well, you will find a lot of the same parts inside them. The Twilight series is my personal favourite for massage and therapy performance and that is a pretty solid price. My biggest caveat for Artesian would make sure you have good local support or dealer support, they are a bit smaller and don’t offer too much factory support.

If you have a specific Artesian you want to ask about I can get you more of a breakdown. Good luck on your search!

Scott
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Scott

Chris, thanks for your help so far. I have a Clarity Precision 7 being delivered Monday. Now time to learn about water chemistry. I was curious if there are any electronic monitoring systems worth looking at. Either constant or periodic.

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Malcolm Bauer
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Malcolm Bauer

Hi Chris, My wife and I are interested in buying a swim spa, mainly for the mix of pool and hut tub functions: water aerobics, hanging out in a pool, and relaxing in a spa. We don’t need the best swim jets for in-place swimming but some resistance from jets would be nice. We are looking at smaller but reasonably deep swim spas (12-15 ft, 50 inches or more deep). Right now, Tidalfit (Premium EP-14), PDC (Vitality SL12), or Endless Pool (R200) seem like they match these criteria. Do you have any advice/opinions about these? Tidalfit is made by May… Read more »

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Brett
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Brett

Chris i am in the moutains east of Salt lake city. Lots of snow and very cold. My tub will sit outside. What would you recommend? Been looking at Sundance and Bullfrog. Can you suggest a dealer in Salt lake ?? I am so tired of hearing the same sh*t from every dealer

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Missy
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Missy

Hi Chris,
My partner and I have been researching buying a hot tub for months and last week bought an inflatable one to make do until we figured out what we want/need. Shoot, I wish I had found you before today!! Anyway, could you recommend a dealer in the Seattle area? Also, what would you use to treat the water in this inflatable for the time being?
Thanks!
Missy 😊

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