Buyers Assistance


I’ve been in this industry for so long and seen so many crazy things. After talking with so many people who buy the wrong tub or pay too much for a one I started HTU to help as many as I can avoid this. I spend tons of hours each week answering these and I’ve personally helped thousands in the last few years to get great deals on tubs that leave them satisfied and taken care of.

 I work for you guys and I’ll keep tearing down the spin and bad marketing out there as well as showing you which companies are playing it straight, taking care of their customers and building to last. If HTU has helped in your hunt give us a tip to help keep the content and coffee flowing, visit our funding page. I also have our Terms page and Financial page for transparency

Whether you just want advice on what to buy and where to buy it in your area or if you want me to hook you up with a super star dealer nearby, this is the place to be! Don’t worry if you don’t see your submission at first, it won’t appear until I reply.

Whichever route you want to go, fill out the comment form below and I’ll get on it!


I’ve been doing this off donations for the past two years and I want to express my thanks for everyone who has made this possible.

As the number of requests has continued to rise this has become more difficult to keep on top of so I decided to try out a bit of a priority system.


Personal Buyer
You hire Chris to take you through the entire process including negotiating your final purchase price. Unlimited phone and text and email consultation.
Once you decide on a spa and feature list Chris will step in and get you the best price. If he does not save you at least $250 in extras he will refund half of your consult fee.

Priority Assistance

1-3 Day Response time, comment below and mention you paid for priority



Phone Consultation

Chris will arrange a time to call and talk over whatever questions you have.

Assistance type

4550
Fill out and Submit to make a request

Sean

Hi, I got some Spa Marvel and want to test it.

My hot tub is maintained. Water and chems good. How do I proceed to use the Spa Marvel?
Here’s what I think. Can you check and see if I am good?

1) Dump the entire Spa Marvel into my 400 gallon hot tub.
2) When adding trichlor, keep the PPM very low, 1-2 ppm at most.
3) Nothing else needed.

Does that sound right?

Thanks, Sean

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Rich

Any advice on clear water spas? Thank you

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john

hey there do you think 10k (USD) a decent price for this tub? https://www.masterspas.com/twilight/ts-82

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Sarah

Hi Chris, love your site and benefitting from your mission — thanks for saving us from buying a crummy spa! I’ve paid the fee for a priority response. We’ve settled on a Master’s Twilight 67.25 — it seems to be the best spa we’ve found that checks our boxes (a no-lounger seat layout, neck jets, good-quality therapy rather than large # of jets, max size 84×84, smaller ok). We are in Edmonds, WA, a suburb of Seattle. There is no Master Spas dealer here, so I’ve been dealing with John Erickson at headquarters. He has offered a price of $6899… Read more »

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Mandy

Any opinion on Cal Spas Swim Pro Swim Spas? Any reco of a good dealer in Chicago area?

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Larry

Hello: Does anyone have experience with Bahama Spas? Looking at the Caribbean Breeze model. Don’t see much on the net relating to this brand. Thanks

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Dave

Chris, I have a chance buy a 2011 Belize oval II spa for $400.
Is that a brand that you have confidence in?

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Adam

I’m past the point of the Sundances, Hot Springs, Viking Spas, Jacuzzi, Passion Spas and Hawaiian Breeze (which has no reviews anywhere). I quickly figured out these are all GARBAGE spas.

Unfortunately I don’t have too many more options. I considered Bullfrog X7L but then saw quite a few bad reviews so if I went with Bullfrog I would have to do the R series, like R7L. I know you don’t love this brand, I’ve read a lot of your comments below.

What are my options? I’m over the Jacuzzi/Sundance Mexican made junk. I’m located in Toledo, OH.

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samuel Gegamian

Hi i just purchased$250 personal guide.
How do i get in touch with Chris?

Sam
818 276 5603

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Jean

When I was in the market to buy a hot tub, we went to many dealers and I searched the web. I found your site and liked your information and trusted your recommendation. I bought a Masterspa and have been so disappointed. Their customer service is marginal given you have to leave a message and don’t get a response for days. I have now had multiple issues. The latest problem is one of the jets doesn’t work. Super irritating. I am no longer relaxed in my tub but super irriatated that I paid so much money and it doesn’t work… Read more »

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Jonathan

Hello Chris,

I am looking to buy a hot tub for 5-6 people, and have been going through several brands that I’m feeling a little lost. I would love a hot tub that offers a great massage, keeps the water warm, and won’t need frequent service… any suggestions on what brands or dealers I should be looking into in my area?

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George

Chris, Great information and really enjoy your candid replies. Never had a spa so most of what is discussed is new to me. I am looking for a swim spa but honest enough to know that lounging in the spa will be equal to or exceed any swimming, my partner will be just the opposite. The only swim spa that fits this requirement is the model V150 from ATV Swim Spas (which is a division of Marquis which you are not too keen on at this time). Any other makes/models that you can recommend? We are in Las Vegas. Thanks.

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Dan

Hi Chris, Thank you so much for posting such useful information on your website. I’ve enjoyed watching your videos and find them informative and entertaining. I’m looking at purchasing a hot tub in a couple months; however, I’m kind of confused as to which hot tub I should purchase. I live in Maine and we have very cold winters…. I’m looking at an Artesian Elite Grand Bahama from a dealer that has been around for 20+ years and a PDC Luxury FIJI from a relatively new dealer that has only been around for 5 years. I like everything about the… Read more »

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Mike

We bought a house with a 2007 HS Prodigy — which has since stopped powering up. Is it worth refurbing it? Before winter, it held water, heated, and needed a few missing parts (nothing critical) but I’d guess we’re in about $1500 max fixing it up. (New cover, electronics, filters, service).

Or, given the tub’s age, should I replace it? We need something similar in size and don’t want loungers. I was considering a round but it sounds like the foot wells are cramped in a round. Suggestions on something 75x75x36 or so?

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Alain Cloutier

Hi Christ
I’m looking to buy a demo Coast SPA, Apex Series, Classic model (the cheapest of 4 models on this Serie). It have all the main 4 – 5 important things of your web info. It’s a 410 US gallon SPA.

Questions :
1) At 10 000 canadian dollars (to buy) is it a good choice ?
2) It have only a 4 kW heater. For my winter conditions in Québec, this 4 kW heater = is it anough power to heat « hot » or not ?

Thanks !

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Alain Cloutier

Ok

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Bob

Hello Chris, Thanks for your advice. I did pay for Priority. Enjoyed your on line University info. I live in Laramie Wyoming. Cold and Windy. Looking for a quality spa for this climate. You’ve got me looking towards the Master Spas Legend series. Any Certified Dealers you know of out this way. This area has difficulty getting qualified people to service ( Laramie) so out of necessity I find I have to fix most things independently. Also is the Master Spas outfit your recommending based out of Ft. Wayne IN.?
Thanks,
Bob

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Bob

Have another q? What do you think of the Master Spa “Master3rpur ‘ filtration system? Does Master both glue and clamp plumbing? Finally we have a whole house R0 system and will be filling tub with this water. Can you anticipate any problems using this water other than volume?

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Fred Gelin

Hi Chris
Live in north county San Diego.
Went to an American dealer today. Please comment on following info from salesman. Extra strong Balboa motors, metal braced acrylic shell, unique both ozone and UV reduction, high r value non foam insulation but has batting equated to Bosch quiet dishwasher, metal pan on bottom, easy panel pops off for problem checks without removing insulation and therefore nulling warranty on foam. Dont remember seeing clamps on pipes as you describe is best. Factory is nearby.
Fred

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Lou

Hi Chris,
I just paid for priority response. We are replacing a 19 year old Sundance Tub that has been great. After looking at several brands and getting your feedback from my question several weeks ago, we have probably narrowed the tub down to a Bullfrog, R7. Eager to hear your thoughts and next steps. This is a seasonal (winter) rental property in Rocky Mountains.
Thanks,
Lou

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Jay

Hi, I paid for priority assistance. I am still in the research phase of buying a hot tub but the only ones I’ve looked at were at a Jacuzzi and Hot Springs dealer which don’t sound like very good buys after reading your site. The model I was interested in was the Hot Springs Vanguard. My use would be for sore muscles and therapy. Don’t care too much about lights, waterfalls, and stereo. I am in California and my zip code is 91011. Can you point me in the right direction of where to go or what model I should… Read more »

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Terri L Watters

Hi. Just paid for Personal Buyer. In Bellingham, WA Have local Hot Springs and Sundance Dealers here. Want a 6 or more person tub. Have a tub we are replacing that is 88 x 88. We do not need fancy. Want to make a good buying choice and it is overwhelming. Thanks, Terri

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Jay

Hi Chris.
Purchased a call with you. Hoping there’s a time today that works for you. Thanks 🙂

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David

Hello Chris. I paid and sent a request, you answered with a question, I answered it and we now seem to have lost the thread. Looking for a hot tub, either Master or Coast. Live in Port Colborne, ON. please recommend suppliers in that area. Thanks David Frausell

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Adrian Mulholland

Hello I’m a 68 year old bachelor and 1) I need a 2 man hot tub for all my aches and pains. I plan to use is regularly.I like the idea of UV water purification. I’d like the tub durable (being a klutz and planning for the next 10-15 years), simple to maintain and change filters, Looks are secondary. Got 3 or so options for a guy who lives on Vancouver Island? Most if not all of the tubs here are available in the US, with a lag of about 1-2 years in models. 2) Setting up a foundation is… Read more »

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Ryan

Hi Chris – I have been researching the best tub for my family. There are 3 local dealers in my area and all have great reputations. One carries Bullfrog, another Coast and the third American Whirlpool. I just paid for a call and need to make a decision quickly and was hoping we could discuss this afternoon or tomorrow. Please let me know. Thank you!

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Daniel

Chris

Just paid for Buyer Assistant please advise what happens now.

Thank you

Dan

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Russell

Hi Chris, First off, thank you so much for the wealth of information you are providing to help demystify the hot tub purchase journey. My wife and I are looking to buy our first hot tub. We are looking at a Coast Element B President’s Special Edition (40 jets instead of 30, two 5HP pumps). It is a 2019 floor model. It ticks off a lot of the boxes that you mention – hand rolled shell (I believe), non-proprietary components, glued and clamped hoses, and full foam insulation. The price ($7300) seems fair and includes cover lifter and delivery. We’ve… Read more »

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Andrew Henderson

Hi Chris, Thanks for your great website. I’m looking buying a lightly used 2018 Tropic Seas Kona tub. I know that it’s a division of Artesian, which you recommend, but is there an quality drop off in this line? Also, do you have a list of recommended hot-tub movers? Appreciate your thoughts!

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David

Hello, paid priority response. Wintering in Florida, Live in Port Colborne ON. First time buyers. Interested in 4/5 person tub. Prefer Master or maybe Coast. What should I expect to pay for HL 7 or Balance 7. One provider is 1.5 hours away, should I purchase closer to home? Can you recommend dealers near me?

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ginny

We just purchased a DIAMENTE spa, AMBER model. I am trying to find if this company is still in business and if it
a ok spa.

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Jim McDermott

Hey Chris,
On your recommendation just purchased a Bullfrog XL7 and love it so far. Thanks for your advice. Getting a lot of use in the first couple of weeks and white foam is starting to overrun us. Can you suggest a solution for this?
Thanks,
Jim

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Jenny

Hi Chris, We are interested in the Healthy Living 628L and got a quote from Atlanta Spa & Leisure for $7,500 plus tax (delivery, cover, steps, filters, chemicals, and 2 year warranty included). Is this a fair price and are they a good dealer? Thank you

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Joe

Just paid for the call option. Looking for advice on Masterspa LSX 900.

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david

hi chris, I paid for priority… I am replacing a 16 year old Caldera Tahitian, which is on its last legs (although it has never leaked, and the pumps are still strong). We want to get another 6 person tub (7′ x 7′).  I DO care about hydrotherapy jets; I dont care about stereo speakers, psychedelic lighting, or waterfalls… there is a dealer down the street that sells Artesian, Aqua Blue; do you have any knowledge of them as a dealer?  The closest dealer for Master and Marquis seems to be in Waynesville, NC, about 80 miles from here, David’s… Read more »

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david

PS> also considering the Antigua Elite, as it has the personally adjustable jets seats….

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david

also considering the island elite antigua to get the captain chairs

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Alice (bought using different email)

Hi there, just bought a phone consult (wanted to chat to make sure you had dealer contacts in my area before buying full support.) Really excited to hear from you.

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Joe

Hi Chris, paid priority response, need your advice please before we buy this hot tub. The tub is a 2019 Master Spas MP700 floor model, excellent condition for $11,400 usd, from Aqua Spas in Greeley Colorado. Good dealer? Fair price? Your website’s been super helpful, thanks.

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Jeff

Hey Chris: Paid the 20 fee. Please respond via my email. A few things: Same dealer Elko spas sells hot springs, artesian, and pdc. Quoted me a grandee hot spring won’t sell without salt system wants 800 additional and wants 500 for cover lift. Total 15000. Won’t negotiate. Asked for a quote for following artesian piper glen or grand cayman as well as pdc Bali and Reno models. He said no pricing yet in store for those models. really??? Sounds like he doesn’t want to offer anything other than hot spring. Any thoughts? Which is better of these 3? Also… Read more »

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Markus Do

Hi Chris, is it better to buy a hot tub from a local retailer (carries Hot Spring, Bullfrog, and Marquis) in my area or from a better hot tub brand (PDC) without local support…ex repair?

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Kevin

Hi Chris, I just paid for a phone call. My wife and I are first time buyers out of Reno, Nevada and have really enjoyed your expertise to help us through the process but we are looking for some additional help. We are looking to buy a swim spa for health and wellness reasons as well as general lounging and letting the grand kids splash around. I am a large guy (6’7”, 350) so I need a big tub. We were targeting a 17’ tub based on research. Locally we have access to Endless Pool (insane expensive and they seem… Read more »

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Daniel

How does LPI rank among your brands?

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Matthew

Hello Chris, While researching tubs on YouTube, I found your YouTube channel which my wife and I love. We have purchased the personal buyer option. You seem to be extremely informed, and passionate about hot tubs and we would love for you to help us find one. We live near Sacramento, California and we are first time hot tub buyers. I’m not sure how much info I should place here, but I’ll put in some basic things we’re looking for. 1. It has to be delivered to our slab in the backyard. 2. Our concrete slab is 10’ x 10’… Read more »

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Jesse

Hello Chris, Just paid for priority support. My wife and I just fell down the rabbit hole on a spa search and your site has been extremely helpful. After previously limiting our brand search to mainly the top 3 you recommended, we have since located a used Hot Springs model that has gotten our attention. There is a local Hot Springs dealer in our area that also sells used models, most of which he purchased back from his customers. In this case, according to the “story”, he had sold this tub to an older woman who bought it for her… Read more »

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Kevin

Hi Chris, just paid for phone consultation. We live in Portland Oregon and are looking for an 8 foot hot tub. We were currently looking at Coast Spas (Apex Bench … either Elite or Luxury model), Artesian (Grand Cayman Elite) or Master Spas (TS 8.25). However, Master Spas does not have a local dealer so we are concerned about ongoing service and support since service is handled by third parties. We liked the quality build and components for each of these brands. On the Artesian Spas we liked the personalized jet controls, but we were unsure of the use of… Read more »

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Tami Summer

Hi is your spa marvel compatible with 35%hydrogen peroxide? I have multiple chemical sensitivities but I take enzymes myself (saw a video if gal drinking the soap marvel – not gonna do that – but it might be an option for me) – and I suppose if I reacted to the enzymes which I’m hoping not I could always drain tub and start over…. thst said what’s your personal opinion on h202 I know many HATE it and there is so much disinformation about it – but when you have mcs it’s either find something that works or no tub… Read more »

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Lisa

Hey Chris. Hot tub newbie here looking to buy very first tub. Love your site. So my brother just bought a Master spa twilight 8.2. Loves it. I’m not as rich as he tho. Can get my hands on a LaZyBoy Refresh for $8000. Your comments. Thoughts? I can’t seem to find anything on their tubs. Thanks so much. PS I live in a small northern Ontario town. Not many options up here.

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Daniel

Hey Chris. Just moved to Clarksville, TN and am looking to get my first hot tub. Wondering what you recommend in the 4K price range and where in the area I should be shopping

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David

Hi Chris. We are a retired couple, and are looking for a four (maybe five) person hot tub. We live in the Okanagan Valley in B.C. We are not interested in a lounge position, and have no interest in bells like waterfalls, speakers, or light shows. We have narrowed our search to Artisian Garden Series (Iris) at $5K, and the Eco Spa E4 at $8K. Would appreciate your opinion on these spas, and also be interested if you had another make or model(s) that you think would fit.

Kind Regards

David

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Ted

Hello Chris, Its been awhile We live on cape Cod, and was wondering the best dealer to use. Thanks

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Sharon Mugno

Hi I sent a message on you website, but thought I might get a answer quicker this way. We have a problem I’m hoping you will be able to help us with. We drained our master spa twilight series today. Cleaned and refilled the hot tub. Turned the power on and the spa started priming, then all of the sudden the breaker tripped. We tried a couple of times to reset the breaker but it kept tripping. We let it sit, then tried again. The hot tub came on and the panel lit up and said it was in priming… Read more »

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Keven

Hey Chris. Just paid for priority response. I bought a Master Spa based on your recommendations and got a starter kit with a bunch of different chemicals (mostly SpaBoss brand) but wasn’t sure if I should bother with most of them. I can send a photo of everything if that helps. I’ve used the Spa Marvel when I first filled the tub and have been using the shock and “Spa Plus” (which is the SpaBoss chlorine from what I can tell). What brand of chlorine and shock do you recommend? Also, any recommendations on where to buy them? I know… Read more »

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Tim Valcanas

Hi Chris, We just signed up for a phone call. We live on the Massachusetts/New Hampshire border and are looking for a 14′ to 16′ swim spa. We’ve seen Arctic, Endless Pool, Hydropool and Master Spas in person, and talked to PDC, Catalina and Coast dealers. Honestly we’re pretty confused and would like your thoughts. Right now we’re leaning towards the Master but the Catalina is attractively priced.

Thank you,

Tim

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