Buyers Assistance



I’ve been in this industry for so long and seen so many crazy things. After talking with so many people who buy the wrong tub or pay too much for a one I started HTU to help as many as I can avoid this. I spend tons of hours each week answering these and I’ve personally helped thousands in the last few years to get great deals on tubs that leave them satisfied and taken care of.

 I work for you guys and I’ll keep tearing down the spin and bad marketing out there as well as showing you which companies are playing it straight, taking care of their customers and building to last. If HTU has helped in your hunt give us a tip to help keep the content and coffee flowing, visit our funding page. I also have our Terms page and Financial page for transparency

Whether you just want advice on what to buy and where to buy it in your area or if you want me to hook you up with a super star dealer nearby, this is the place to be! Don’t worry if you don’t see your submission at first, it won’t appear until I reply.

Whichever route you want to go, fill out the comment form below and I’ll get on it!


I’ve been doing this off donations for the past two years and I want to express my thanks for everyone who has made this possible.

We are now offering both Consultation and Private Buyer Services for people who want a greater level of assistance.


Phone Consultation – $99
Once you sign up Chris will arrange a time for a call, this option is best if you already have models or pricing in mind and want more information on what to look for. We can also point you towards good dealers and give you information on the market in your area.

Private Buyers Service – $249
You hire Chris to take you through the entire process including negotiating your final purchase price. Unlimited phone and text and email consultation.
Once you decide on a spa and feature list Chris will step in and get you the best price. We will get you either a good tub fast, or a deal on a tub a bit further out.
Head here for more about this service from Chris:
Private Buyers Service

Assistance type

Be sure to check your spam folder for reply notifications and emails. Calls and Private Buyers will be reached out to by email.
If you encounter any issues contact Information@hottubuniversity.com

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Chris
10 hours ago

Do you have knowledge of dealers in the Charlotte NC area. I am looking to purchase my first hot tub and want to get it right the first time.

Editor
Kevin
2 hours ago
Reply to  Chris

Hi Chris
Yup, we have some great contacts in NC, hook up to our Private Buyer Service, and we’ll make sure you buy right the first time around.

Pat
13 hours ago

Hi Kevin: What is your opinion on Clearwater hot tubs, in particular the Liberty lake Clearwater TS. I am considering a used 2020 on Vancouver Island BC.

Thank you

Editor
Kevin
2 hours ago
Reply to  Pat

Hi Pat
Its ok middle of the road spa similar to what you get from a mass merchant.
Metal frames and pillar supports is not a plus, it because it uses a thin shell that requires pedestal supporting to keep it from falling apart instead of just spending the money to build a high-end hand-rolled self-supporting shell.

Robert
14 hours ago

Im thinking about getting the twilight 8.25 and was wondering if any of their premium upgrades are worth it. I’m especially thinking of the mast3rpur and also my foundation will be cement. Ps they are asking 15400 Canadian

Editor
Kevin
2 hours ago
Reply to  Robert

Hi Again Robert
I answered your first post a little while ago. As for the price, go buy it now! Tell them we told you too : – )

Dustin Davis
15 hours ago

Hello, I was looking to buy a used hot tub after seeing the price of new ones. I found a 2010 CalSpa ES848L for $3000. It looks nice and the seller says it is in good condition. Here is the ad “2010 Cal Spa 8 person tub. In good condition been well taken care of. Cover is newer replaced last year. maintenance has been kept up to date.” I can’t find any reviews on this spa, being that it is from 2010 I wasn’t surprised. Any thoughts?

Thank you

Editor
Kevin
2 hours ago
Reply to  Dustin Davis

Hi Dustin
Chris toured cal spas factory and they are right on the edge with him. definitely not a bad spa and very close to being in our top group!
Having a new cover is good, but its still a 10 year old tub, bit like an old car, you can find a good one, or a lemon…

Matt
18 hours ago

Any recommendation for dealers around southeastern Michigan? Ann Arbor, Detroit etc. I am not having much luck finding a knowledgeable one and would like to see the tubs before buying.

Editor
Kevin
3 hours ago
Reply to  Matt

Hi Matt
Right now finding any dealer with stock on the shop floor is a challenge. Where have you tried so far?

Amy Dourgarian
1 day ago

I am about to start the process of looking around our area for my first spa purchase and stumbled onto your site. Thanks for the info. Any ideas for dealers around Salem, Oregon?

Editor
Kevin
1 day ago
Reply to  Amy Dourgarian

Hi Amy
Slim picking for dealers on your doorstep, we do have a great relationship with a Master Spa supplier that does sell into your region via our Private Buyer Service.

T. Ferguson
1 day ago

Are you involved in negotiating the cost of the installation process? What I have found with larger ticket items like whole home generators, the price of the unit is insignificant compared to the cost of the installation. In the case of generators, it can void your warranty if you do not use an installer certified by the company, which seems to translate to a non-negotiable highly inflated unjustifiable expense. A $5000 generator will run $12,000 to $15,000 to install in my area unless you choose to gamble with the warranty.

Editor
Kevin
1 day ago
Reply to  T. Ferguson

Hi
There are so many variables involved in the hot tub base and electric installations, that we don’t get into that. We can advise on what is required, but how that is implemented on the ground is bespoke to each install setting.

Laura Hooker
1 day ago

We are expecting our delivery of a twilight series 7.25 master spa by the end of January. We are looking for a cover lifter but I wanted your opinion on which is best. The ones you slide under the tub or ones that attach directly on the tub. Thank you for your reviews and honesty. That is how we ended up purchasing a Master Spa.

Editor
Kevin
1 day ago
Reply to  Laura Hooker

Hi Laura
So many lifters to choose from, this is the one that I would recommend.
Covermate iii

Dennis
2 days ago

Thanks for saving me about $15,000 on my recent hot tub purchase.  My faulty research led me to select Artic as my hot tub manufacturer of choice. I chose their Cub Signature with a MSRP of $17,450 and “factory direct” price of $13,480. This was more than I wanted to spend but I foolishly thought that you get what you pay for so a $13,480 tub must be really good. When I called to place my order I learned that delivery would be 3-4 months (if you believe them) and their quoted price did not include local service or delivery. Curbside delivery would add… Read more »

Derek
2 days ago

Went to an Artic Spas outlet today and was impressed… then I found your website, and I’m having serious doubts. I think there is a Bullfrog and a Master dealer near me. Any suggestions? I’m just outside of Denver, CO. Thanks in advance!

Editor
Kevin
1 day ago
Reply to  Derek

Hi Derek
Bullfrog and Master Spa are better options, just steer clear of any Bullfrog that has the JetPac system. In your area we can tap into great pricing and availability on Master Spa via our Private Buyer Service.

FabFelt5
2 days ago

We are looking for a 84×84 person tub. We live in Kelowna, British Columbia, Canada. There are 2 tubs we are looking at: 1.) master spa twilight 7.2 36 jets for $15,999 2.) coast element lounge curve with 50 jets , ozone, full foam, 24 inch waterfall, step for $13,500. Both include cover and chemical pack We really like the arm rests on the lounger in the coast model and the better price. What is important to us: – water clarity – noise level when not in use – hydrotherapy – cost to heat and maintain – longevity – value… Read more »

Editor
Kevin
1 day ago
Reply to  FabFelt5

Hi Ya Both tubs are going to be good options for all the points you list as important to you. A couple of things spring to mind, a 24 inch water fall is going to cool the water very quickly in your cold winters, and the Master Spa Twilight Series cannot be beaten on the hydrotherapy front. Jets For massage, the number of jets means a lot less than the size of the jet. little jets are cheap around $10, move tiny amounts of water and do very little for massage, 3.5″ mid flows are worth like $35 and start… Read more »

SHASHANK
2 days ago

Hi Kevin/Chris,

Master spa has your and too many other customer recommendations. I was initially hesitant because they don’t operate through dealers but there are a lot of happy customers, so feeling more comfortable.

I would like to buy Twilight 8.25. Contacted them and was quoted 12k and 4-8 weeks delivery for Seattle area.

Can you help with the price and delivery time with the personal buyer service.

Thanks,
Shashank

Editor
Kevin
1 day ago
Reply to  SHASHANK

Hi Shashank
In your area, for sure we can better that price, time scale realistically going to be 8 to 12 weeks. Hook up to our Private Buyer Service.

Leslie Edwards
2 days ago

Hi Chris,
I bought a Nordic hot tub 20 years ago that lasted for 11 years no issues. It was a plug in. Bought an off brand from a warehouse 4 years ago (maybe Viking) and after two years the mechanics completely fried (technicians term) and had to throw out. Looking at a new Nordic Sport 110 but wonder if there is something else a little less than $8500 that might work as well. It will be outside in
the northeast winters. Zip 11963. Any advice? Thanks

Editor
Kevin
1 day ago
Reply to  Leslie Edwards

Hi Leslie
You’ll always be able to find a cheaper option than the Nordic, but you might just as easily fall into the same situation again as you had with the Viking.
We have some good contacts in your area, and could help you make the right choice via our Private Buyer Service.

Last edited 1 day ago by Kevin
Holly
2 days ago

Hello. Our hot tub (Master Spa, Balance 8) arrived just before Christmas and we haven’t been able to get the electrical parts or an electrician to hook it up (externally – inside is done). Any concerns with it sitting with no water for a few weeks in cold weather – temps can get below minus 20? Thank you!

Editor
Kevin
1 day ago
Reply to  Holly

Hi Holly
As long as there is no water in the tub or plumbing lines it will be fine outside in the cold.

Kris
2 days ago

Any thoughts in a 2017 Northern Bay – Minnetonka? I cannot find any decent reviews.
Has been inside and seems to run fine. No leaks observed so far.

Thank you

Editor
Kevin
1 day ago
Reply to  Kris

Hi
Northern Bay Hot Tub, are part of Saratoga Spas. So not too bad a tub, but I’d check out if it has Balboa control systems. Also, look out for the shell, its an acrylic, but its supported by 2”x3” pressure treated wood… sounds good, but that’s actually a bad point. Have a look at the video

Bryan & Rena Moore
2 days ago

About a week ago I received my Artesian Island Nevis45 and I could not be happier. It took 15 weeks to get it in. But worth the wait. Thanks again to Chris for trying to get the price down through Family Leisure and for the Spa marvel. My question is…. Family Leisure emailed me a manual for a Tropic Seas Spa. (Which according to their website. They don’t even sell) But after further investigation. Artesianspas.com and Tropicseasspas.com are so similar. I feel like they have to be linked. What’s the deal? Does Artesian own TropicSeas?

Editor
Kevin
1 day ago

Hi
Yes, Artesian also build Tropic Seas, and the Garden Spa’a range. All from the same facility.

Shashank
4 days ago

Based on your recommendations, I started looking at MasterSpa Twilight 8.25. But they don’t have a dealer in my area (Seattle). Just selling from a warehouse. Based on what I have read this will make it hard to get any issues resolved. Would you still recommend going with MasterSpa or choosing something else – I was looking at Jacuzzi 485 or (again based on your reviews) Artesian.

Editor
Kevin
4 days ago
Reply to  Shashank

Hi Shashank
Master Spa have a dedicated service centre that deals with service and cover the whole of the States, when out of area clients need support, they have authorised service techs to call on. Both Jacuzzi and Artesian are good choices, if you feel you do need the support of a local dealer. A local dealer can be worth their weight in gold, but only if they are truly local, any more 20 miles, its getting sticky, over 50 miles away and you may as well stick with a national service centre.

Mike
5 days ago

I’m buying a home in Brevard, NC (just south of Asheville, NC) and looking for something plug n play under 8k. This is for a vacation home which I am 6 hours away from. And, it will be rented out 70% of the time. I have spoken to one local dealer but am a complete newbie and would like assistance finding the right dealer and the right hot tub. Also, I need it delivered and installed the next 4 weeks. I have one quote for a Strong Spas that is 6k from a local dealer that looks ok. It is… Read more »

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Editor
Kevin
5 days ago
Reply to  Mike

Hi Mike
Finding any quality tub in that time scale is going to be a challenge. Strong Spas ae certainly not in our good guys group.
Look at the Jacuzzi range, they have the J-325, 315 which are decent.
Garden Spas by artesian the Azalea or Camelia
Master Spa Getaway series Bar Harbor SE, Ocho Rios SE
Bullfrog X5L or x6R

Tonya Martin
5 days ago

I am in Panama City, FL. Nearest to me are a Hot Springs dealer and a Nordic dealer. I like the fact that they are both so close. Hot Springs is a little pricey and Nordic is way for affordable. Do you have any opinions on Nordic?

Editor
Kevin
5 days ago
Reply to  Tonya Martin

Hi Tonya
Stay clear of HotSprings…. Nordic is a good spa. Bang for the buck the rotationally molded spas are good value and durable as hell, it uses good parts and good fabrication the only end it is weak on is the insulation.

Sue
5 days ago

I’m in Richmond Virginia – can you provide names of local dealers/brands you’d recommend? In looking myself, I can’t seem to find any local dealers that carry your top brands.

Editor
Kevin
5 days ago
Reply to  Sue

Hi Sue
You are in a bit of a dead spot for good quality brands and dealers. In your area for our private buyers we have a hook up with a wholesaler who covers the sale, then we have access to service techs locally with the support of the factory.

Brian Patton
6 days ago

I’m trying to find dealers for your top rated group of hot tubs, but can’t find any in my area…everybody either carries your mid-grade or lowest rated ones. I’d like to look at some in person, then hire you to do the negotiating. Can you help with locating? Area code 30040

Editor
Kevin
6 days ago
Reply to  Brian Patton

Hi Brian
The problem with going and looking at them at a dealer, then asking us to negotiate with them, is by that time they have you down as their sales lead. Any negotiation is going to be difficult, if we are not seen as introducing you.

Daniel Berry
6 days ago

Any thoughts on Jacuzzi tubs? I put a deposit on a J385 but now have the option of backing out since the ship date was delayed a month.

Editor
Kevin
6 days ago
Reply to  Daniel Berry

Hi Daniel
Jacuzzi are on the up in our opinion, subject to a factory tour this year (all being well) they will be in our top group of quality spa’s. If its only a month delay, I’d sit tight, waiting times for decent tubs are well out to the end of the summer and into next year for some brands.

Clay Deardorff
6 days ago

Is the Marquis Spa company still having issues?
I have a dealer here localy that sells them and can service them.
Are they good spas?
I have a quote for the Signature Series “Epic”, for $14,500 USD. It seems that I am in the middle of the Signature Series being replaced by the Crown Series. I am told that the Crown series Epic model is only about $800.00 more.
I am still getting quotes from other brands.
Thanks,
Clay

Editor
Kevin
6 days ago
Reply to  Clay Deardorff

Hi Clay
We have tried numerous times to talk to Marquis, well before Covid-19 came along and made movement and face to face meetings difficult. They always brushed us of, or often as not never bothered to respond to us. Almost like they had something to hide.
Have you seen the Video Chris did, looking into a Marquis tub? It is a couple of years old now, but there is nothing to suggest anything has changed much. It is a long watch, at around 10 minutes, but worth your time.

Clay Deardorff
4 days ago
Reply to  Kevin

Thank you so much for your input and for all the info provided on your website.
We found and purchased a Master Spas LSX800. The Master Spa dealer in Phoenix actually had one in stock so we didn’t have to wait about 90 days or so.
We will be soaking in about a week!

Editor
Kevin
3 days ago
Reply to  Clay Deardorff

Hi Clay

Well done on your find, enjoy!

Kris Muller
7 days ago

I have a chance to buy a 2011 Vita Spa Nuage for around 4K.
It seems to run fine… no odd sounds, clunking, leaking, etc. No cracks or damage I can see. Pretty well taken care of considering the age.
What is your opinion of this brand and the price?
Thank you for being a voice of reason in this chaotic world of spas.

Editor
Kevin
7 days ago
Reply to  Kris Muller

Hi Kris
The Vita I looked at used a fairly inexpensive lower R-value insulation, did not clamp the plumbing lines and had a less expensive cradle supported shell… Not a nightmare, but not top quality either.
$4k for a 10 year old tub is expensive, work on a 30% drop year one, then maybe £500 per year there after.

Kris Muller
6 days ago
Reply to  Kevin

Thank you Kevin. I appreciate the information and advice! I was concerned that the Covid stuff has artificially inflated pricing so much that it may not be a good idea to look at the used market so hard. I know they have quite a few possible takers. I just happened to be the first to contact.
I will work on them.

Kelly
7 days ago

I joined the private buyers guide. How do I contact you?

Alex Kramer
7 days ago

A local dealer recommended the Legacy Inspire or Enterprise tubs to us but we’re a little confused on their relationship to Master Spas? And how they compare?

Editor
Kevin
7 days ago
Reply to  Alex Kramer

Hi Alex
The Legacy Whirlpool range are made by Master Spa, specifically for one major wholesaler operating on the West Coast, no one else has that line.

Kelly Ezickson
9 days ago

We have a home on Cape Cod and intend to sign up for your private buyers service. What is the likely time frame to buy and install a 6 person hot tub in cape cod at this time and do installers typically provide sight prep as well. Many thanks!

Editor
Kevin
8 days ago
Reply to  Kelly Ezickson

Hi Kelly
The lead time will very much depend on what type of tub you want, and what local dealers have in the pipeline. Many manufactures are looking at factory order lead times of over a year. Master Spa are out to the summer, more or less. We can get into local dealers, and see what they have in the pipe on our Private Buyer service.
Sight prep would better handled by a local landscaper and electrician.

Elizabeth Herz
9 days ago

Kevin – I want to hire you guys for the Private Buyers service. Do I just pay you through Paypal? How do you get in touch with me? Elizabeth

Editor
Kevin
8 days ago
Reply to  Elizabeth Herz

Hi Elizabeth
Yes, pay via Paypal, then we will contact you via email.

Amber
9 days ago

Hi Chris We have the PDC Bali, and have added the Nature 2, so we’ve got the ozonator, the Nature 2 and are Chlorinating (and using non chlorine shock weekly). Is the nature 2 overkill (excuse the pun) or is it a good addition to continue using ? Our local hot tub dealer suggested turning ozone off because it can be damaging to pillows, cover etc., what do you think about this? We want to begin using enzymes but am I doing too much? And lastly, what should the chlorine ppm be, given all these other things on board? Thanks… Read more »

Editor
Kevin
9 days ago
Reply to  Amber

Hi Amber Have you looked at Spa Marvel? A standard system in hot tubs puts your chlorine at 5-6 parts per million and salt systems get you to 3-4 ppm (along with the maintenance nightmare) but Spa Marvel gets you to near drinking water levels at 0.5-1 ppm. Don’t fall for the marketing hype of “new” salt systems or other “high-tech” water treatment systems. Instead go with the Spa Marvel system. Spa Marvel will get you down to 0.5 -1 ppm and it’s far easier than any other system – pour a bottle in once every three months and you’re… Read more »

Anthony Docimo
10 days ago

Do you have any experience with or comments on swim spas from http://www.swimspamanufacturers.com? Thanks

Editor
Kevin
8 days ago
Reply to  Anthony Docimo

Hi Anthony
Yes, they are on our radar, I would give them a wide berth, not great product, its low end mass merchant! And the warranty is full of exclusions too.

Anthony Docimo
7 days ago
Reply to  Kevin

Thanks for the reply. What type of good quality entry to mid level swim spa would you recommend? We are looking for one that also has good hot tub functionality as well. We live in the Chicago area. Thanks

Editor
Kevin
7 days ago
Reply to  Anthony Docimo

Hi Anthony
For swimmers, you really need to be looking at something from PDC or Master Spa, especially if you want it for both swimming and relaxation.

Lorraine Cappuccitti
11 days ago

Hi Chris,
I was wondering what you think of Signature Spas and Catalina Spas?
What is your preference between Coast Spas, Twilight and Healthy Living?
In all cases we are looking for a small/compact 2-3 person hot tub for Ontario, Canada.
What are your recommendations for us?
THANK YOU

Editor
Kevin
11 days ago

Hi Lorraine Signature is one of those middle of the road brands that are, in my opinion, overpriced. At the same price point you can get much better quality from someone like Master Spas or Artesian. They use terms like hydro-lock plumbing which means they don’t clamp their plumbing joints. They do use full foam insulation but have a cradle supported shell so it’s a mixed bag. Look for a self-supporting Shell, Balboa heating & control systems along with glued & clamped pluming, stick to that and you won’t go far wrong. The cost on the Catalina tubs is on… Read more »

Ryan
13 days ago

We like LSX and TS 700 series from Master Spas. We used the locate a Dealer option on the website but there isn’t a dealer in Denver. We found a Spa, Pool and BBQ show for Denver. We called them and they said they’re factory direct but it was hard to get information from them. First of what kind of service we can expect if there isn’t a dealer in Denver? What if something breaks? Secondly, what do you think of the LSX and TS series? Do they offer any price breaks and can you get us a better deal… Read more »

Editor
Kevin
13 days ago
Reply to  Ryan

Hi Ryan LSX v TS Both spas have the same main massage seat, I prefer the TS because it has a more open barrier-free area, I find the LSX more cramped except for the 850 models. The LSX has almost twice the number of jets, but more is not always better. For massage, the number of jets means a lot less than the size of the jet. little jets are cheap around $10, move tiny amounts of water and do very little for massage, 3.5″ mid flows are worth like $35 and start to flow much higher volumes of water… Read more »

Jason
13 days ago

I am looking at a 2010 Sundance optima 880 he wants 5300 it’s been inside all it’s life and serviced what do you think of those hot tubs thanks Jason

Editor
Kevin
13 days ago
Reply to  Jason

Hi Jason
The Old Sundance spas were a good all-round tub, but back then they were all pretty good, but that’s a lot of money for an old tub.

Steve
14 days ago

Hi, I’m getting close to making a hot tub purchase and I’m leaning towards Master spa precision 7. Also considering a Beachcomber model from Costco of comparable size and price. Is there any reason to choose one of these brands over the other. Thx

Editor
Kevin
14 days ago
Reply to  Steve

Hi Steve
I would go Master Spa all day long. Watch out for the warranties offered by Costco, they are often not as you would expect, and tend too be way less than you’re going to get from an independent dealer.
Here is a link to what Chris thinks about the Beachcomber.

Leo Burns
14 days ago

Looking to purchase a spa in central FL (Citrus Hills, Florida). Plan to use your service to guide us through the final selection just a couple of initial comments for site planning our homes to start building in September… Do you recommend placing the whirlpool in the open under a birdcage or under cover within the lanai… What are the pros and cons of each? What a great site thanks for your assistance!

Editor
Kevin
14 days ago
Reply to  Leo Burns

Hi Leo
Tubs are designed to be outside, so I would place it in the best place that works for you. Take account of the views, and possibly privacy from the neighbours etc.
We do have some great contacts in your area for our Private buyer Service.

Lorenzo
14 days ago

Hi Chris,

I was quoted a price of 10,700 for a jacuzzi J-335 In the l\Las Vegas area. What do you think of the price and jacuzzi brand.
Also, was given a price for Master Spa Twilight 7.2 for the same price but includes delivery, steps and cover. What are your suggestions?

Editor
Kevin
14 days ago
Reply to  Lorenzo

Hi Lorenzo
The last J-335 price I saw was $10,750 so you’re in the right place. As for the TS 7.2, I am seeing them a little cheaper in your area for our Private Buyer Clients.

Jeremy Moore
14 days ago

Hello- We are in discussions with a local Artesian and Marquis dealer. Based on availability (Artesian not ready to be delivered until 2/2022), we are looking at the Marquis brand. We were also told that these are the better tubs for therapeutic purposes (not sure if you would echo that sentiment). Would you be able to review these prices to see if this is reasonable (they all include an ozonator)? V94- $10,199 (3yr P/L warranty) Woodstock Elite- $9299 (3yr P/L warranty) Epic Crown Series (new release)- $12,899 (5yr P/L warranty) Also- Have you experienced the “MicroSilk” option or do you… Read more »

Editor
Kevin
14 days ago
Reply to  Jeremy Moore

Hi Jeremy Have you seen our review on the Marquis we did a while back? Here is the link for you. As for MicroSilk – Do not buy any of the miracle chemical reduction systems, none of them are worth anything at all! The problem with hot tub water has never been organics, chlorine is super effective even at low concentrations at killing organics and the only thing any of the onboard systems do is treat organics! The problem with hot tub water is the inorganics like oils, lotions and sunscreens. They are the real problem because chlorine and the… Read more »

Katie Saunders
14 days ago

We’re in Guelph, looking for a dealer. Any recommendations?

Editor
Kevin
14 days ago
Reply to  Katie Saunders

Hi Katie
We have a great relationship with Master Spa in your area, and can jump on good pricing, and from time-to-time Spa’s that become immediately available due to client cancelations etc. Hook up to our Private Buyer Service and let’s see what we can find for you.

laura
14 days ago

hi Chris

What do you think of Endless Pools? I live in Northern VT and I think my only options here are that or hydropools. I need to get from a dealer for the installation, but also for any service issues that might come up. I am checking, but I don’t think PDC or Master Spa have any dealers anywhere neat me. thanks

Editor
Kevin
14 days ago
Reply to  laura

Hi Laura
Neither Endless or Hydropools would get onto our recommend list
PDC don’t have any dealers that support your area for sure. Master Spa don’t have a dealer on your door step, but there is a dealer / wholesaler that sells into your zip code, that we use all the time via our Private Buyer Service.

Spencer
15 days ago

Hello Chris! We just started shopping around for a hot tub. When we went to our local dealer, the Bullfrog A8 caught my eye. It is pretty pricey but, I really liked some of the features. I just read your Bullfrog review as well as some of your other reviews. Based on the review I read, is the shell likely to break in 5-7 years or is it just a possibility but, still a good buy? I also saw your review on the Twilight Spa and that seemed like a great option as well. I am in East Bay Area… Read more »

Editor
Kevin
15 days ago
Reply to  Spencer

Hi Spencer
The shell is a possibility. In your area the master spa is a great option, and we can secure great prices via our private buyer service.

Spencer
14 days ago
Reply to  Kevin

Okay, so a representative from master spa emailed me about the master spa twilight 8.25. There doesn’t appear to be a local dealer that sells the master spa from what I was told. However they deliver and install in my area. They quoted me $11,500 for the twilight 8.25. That price includes a cover, steps, and water treatment kit. The local dealer sells the bullfrog A8 for $16,495. The twilight seems like a great deal. What would you recommend doing given the master spa dealer isn’t local? Does that even matter? Thank you!

Editor
Kevin
14 days ago
Reply to  Spencer

Hi Spencer
The Bullfrogs look great but, on that model, look out for the JetPaks, check out our review here.
As for the TS 8.25, we could save you a couple of hundred dollars on that price I’m sure, with our Private Buyer Service.

T.J.
15 days ago

Is the Master Spa Micheal Phelps LSX 800 worth the money? Or would the Twilights series be just as capable for almost $2,000 less. We were quoted $13,000 for the tub, cover, step, delivery and setup by the Master Spa in St. Louis Park Minnesota.

Thanks!

Editor
Kevin
15 days ago
Reply to  T.J.

Hi T.J
If its hydro therapy you are looking for then go Twilight series, if its bling then the LSX is your range.

Bev Payne
16 days ago

Kevin, Regarding Private Buyers Service: Should we go ahead and pay the $249 before we go talk to the sales guy about buying one of his Master Spa Twilight spas? We’re in Atlanta, GA. I visited him last year and saw both the 7 and 8 series. Unsure what he has now, but I’m assuming you’ve got access to many more MS dealers in my area. I saw the comment on a possible 200 day wait due to covid – wow! Also, would like to spend 10k. Possible or are we being unrealistic? Thanks.

Editor
Kevin
15 days ago
Reply to  Bev Payne

Hi Bev
Best not to go and speak to the dealer first, if you do that, they will see you as their sales lead, and not ours, so any further negotiations are difficult.
$10k is going to be tight in your area for a large Twilight series tub, especially as Master Spa prices went up this week. But I’m sure we can find something at or around your budget. Lead times are still around the 200 day mark unless we can find a unit that has been pre ordered and is coming down the line.

Vonda Barber
16 days ago

where should i buy replacement filters for my Masters Spa Twighlight Series 7.2? Preferably made in the USA

Editor
Kevin
15 days ago
Reply to  Vonda Barber

Hi Vonda
Your local dealer is always a good place to start, and with that you can build a relationship with them, and any future problems will be easier to deal with. Then there is always amazon, or you could look at https://www.masterspaparts.com/

Jeremiah D Johnson
16 days ago

Hi Chris/Kevin, We are just starting an addition and deck build on our home with the idea of putting and hot tube on the deck. This brings up two questions first being no one talks about what kind of support you need under a spa if you are building a deck for its home. Second question, we live in the Colorado mountains at about 8500ft with consistent temperatures in the 20’s and below throughout the winter. The number one brand here in Colorado is Wind River with a close second being Bullfrog. I don’t like the idea of the jet… Read more »

Editor
Kevin
15 days ago

Hi Jeremiah
Not a fan of Wind River – perimeter insulation systems, ABS shells and circulation pumps. Like many manufacturers, they promote these things as “superior” and “innovative” when in actual, fact they are older or cheaper ways of doing things. There are better options to be found.
As for the deck, give the weight and size of a typical spa you have been looking at, and get your builder or structural engineer to ensure the deck is built to take the load.

Peyton Leung
17 days ago

Hi Chris,
I already posted once about buying a hot tub and swim spa in Canada. We were looking at Hydropool and Arctic, but Kevin suggested Master instead. After further research, we are hoping to pull the trigger in the very very near future, but are having some trouble choosing the right place as each seem to have their plusses and minusses. We know you have some favourites, but also heard you can help us make the right choice for our lifestyle, preferences, and budget. What next steps can we take to acquire your help?

Editor
Kevin
17 days ago
Reply to  Peyton Leung

Hi Peyton
If you would like to deal directly with Chris, there are two options. First is a consultation service with Chris, basically a telephone consultation with Chris, this id ideal for when you have narrowed down your options and just require some fine detail advice. The other as I mentioned before, is the full private buyer service. Details can be found here.

Peyton Leung
13 days ago
Reply to  Kevin

Thanks, Kevin. Would it be possible to start with a telephone consultation and possibly upgrade to the full private buyer service? Also, do we have to pay up front for the service? Otherwise, not sure how to contact Chris.

Editor
Kevin
13 days ago
Reply to  Peyton Leung

Hi Peyton
Yes, its no problem to start with a telephone consultation, then upgrade to full private buyer. Both services require payment in advance. The telephone consultation is the only way to speak directly to Chris.

Joe
19 days ago

Question about water maintenance, we have a new PDC Bali (about 3 weeks old) and are currently running an ozonator, using Nature 2, and have the filter set at 10-11 hours/day. We are using the tub almost daily and aren’t currently using any enzymes but would like to in the future. Should we discontinue the nature 2 in order to use enzymes and what should the chlorine level be while utilizing these other water treatment options? We are currently adding chlorine daily because if not our levels drop to zero (from 3-5ppm), all other chemistry has been maintained within normal… Read more »

Editor
Kevin
19 days ago
Reply to  Joe

Hi Joe
Adding chlorine daily is just a reflection of your high usage, and its sounds like you are doing a great job of maintaining excellent water chemistry.
If you want to run lower levels of chlorine, then have a look at Spa Marvel.

Terry
19 days ago

Larry, What do you think of the Jacuzi j-245? And what price rannge

Editor
Kevin
19 days ago
Reply to  Terry

Hi Terry
Not a bad tub, Jacuzzi have been on the up for the last year or two, and subject to a factory visit will likely enter into our top group during 2021. As for price, depends where you are but shoot for $8k, but the market is strong and prices vary hugely from area to area and week to week.

Larry Pitt
20 days ago

One more question. Jacuzzi J-235™ . What do you think about this tub and what do you think an approx price would be. No dealers in this area. Do you have ability to get us one?

Editor
Kevin
20 days ago
Reply to  Larry Pitt

Hi Larry
With no dealers in the area, it would be very difficult to get a you a tub. It would need to be shipped from an out of area dealer, and that is going to be costly, then you will need to rely on local tech guys for service. Which is not a bad thing, only issue maybe warranty, would need to find out if there is an authorised Jacuzzi service tech in your area.
Price for a J-235 I saw one yesterday for $7,500

Larry Pitt
20 days ago

Great site Chris. I am being quoted $9,995 for a Master Spa Twilight 6.2 Spa including delivery, cover, lifter, steps and startup chemicals with delivery in June or July by South East Spas in West Palm.(I live in Palm Coast, Florida between Daytona Beach and St. Augustine and they claim to have a network of techs who can provide setup and service.) Is this a good price and dealer?

Editor
Kevin
20 days ago
Reply to  Larry Pitt

Hi Larry
You have found a great dealer, and he has offered you an excellent price, and yes, they are well equipped to look after you post sale.

Larry Pitt
20 days ago

Any dealers you can recommend who will service Palm Coast, Florida (between Daytona Beach and St. Augustine)?

Editor
Kevin
20 days ago
Reply to  Larry Pitt

Hi Larry
Looks like from you next question you found a good dealer.

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