Buyers Assistance

I’ve been in this industry for so long and seen so many crazy things. After talking with so many people who buy the wrong tub or pay too much for a one I started HTU to help as many as I can avoid this. I spend tons of hours each week answering these and I’ve personally helped thousands in the last few years to get great deals on tubs that leave them satisfied and taken care of.

 I work for you guys and I’ll keep tearing down the spin and bad marketing out there as well as showing you which companies are playing it straight, taking care of their customers and building to last. If HTU has helped in your hunt give us a tip to help keep the content and coffee flowing, visit our funding page.

Whether you just want advice on what to buy and where to buy it in your area or if you want me to hook you up with a super star dealer nearby, this is the place to be! Don`t worry if you don`t see your submission at first, it won`t appear until I reply.

Whichever route you want to go, fill out the comment form below and I’ll get on it!

I’ve recently started a new program called Hot Tub University All-Stars which is a list of dealers that we have reviewed and approved to take care of you. We have vetted these dealers and I have visited their dealership, seen their service and made damn sure they are selling the right products and doing the right things!

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Kevin Sinn
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Kevin Sinn

Hi Chris,

I have a Master Spas HL8.5. One of the LED lights on a corner seat (above the waterline) only glows red – the other colours do not turn on. The rest of the LED’s are functioning like they should, so I don’t think it’s a circuit board or controller problem. Can these tiny bulbs be changed? In your experience what is the likely problem and repair? The tub is under warranty so I’m not concerned about that. Just wondering if it’s likely an easy fix or not.

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Scott
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Scott

Hi Chris, I’ve got a Coast Spa (Lanai model), bought it in 2001, it’s been reliable, but had a repair man out recently to fix a leaky pump #2, he replaced a seal, wet tested it, and it still leaked. He said there was too much wobble in a piston so recommended replacing pump #2. Then he mentioned that pump #1 was causing an electrical problem that was tripping the breaker, which hadn’t happened before. The price on the pumps he mentioned was $995 each. Given the age of the unit, not sure if it’s worth the repair or I… Read more »

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Silvester
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Silvester

Hi Chris
Great website
I am from Australia and looking to purchase an Artesian Elite Hot tub
Their web site doesn’t explain the 5 options on water purification very well (see below)

• Water Purification:
1) Diamond AOP™
2) Crystal Propure™ Ozone Mixing Chamber
3) Ozonator
4) FROG® @ease™ with SmartChlor™++
5) Nature2® Cartridge

Can you help and advise what you think is the best option and why
Thank you
Silvester

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Micahel
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Micahel

Hi Chris, Thanks for all the great information and tips. I have a situational question for you. Had a brand new hot tub delivered yesterday and when I opened it up to do the electrical hook up all the visible clear lines, including the one coming out of the pump housing, were filled with frozen water. I stopped right there and called the dealer, who was closed by that time, and left a message for the sales guy to call me. I got a call this morning from the service guy. He told me this is testing at the factory… Read more »

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David
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David

Chris – writing from Peoria, IL. My wife and I are looking to buy a hot tub and mostly based on research from your website, we are considering the Barbados from Artesian or the TS 87.3 from Master Spas. This is because both of us would like a lounge. However, I don’t think your as impressed with the TS 87.3 and would appreciate your feedback. We both have aches and pains at the end of the day and we are hoping a hot tub is the answer.

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Hank
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Hank

Hello Chris

I am in the Hamilton Ontario area and looking for a hot tub. There is a local manufacture by the name Sunrise Spas. It seems to get good reviews. Have you heard of or know anything about these tubs?

Thanks
Hank

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Floyd
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Floyd

Hello Chris, Thanks for your informative video’s. I’m looking to purchase my first hot tub. The reason I’m looking is to relieve pain. Neck ,back,and foot pain relief to be more specific. I have looked at a few tubs and I liked the bull frog tubs. I’m concerned they are just a gimmick tub. After watching your video’s i have found a master spa dealer a little over an hour away. I would like to know your opinion of bull frog tubs and how they compare to master spa. Thank you so much for the great info especially since I’m… Read more »

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Thanks in advance for any help on these brands.mat
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Thanks in advance for any help on these brands.mat

I live in South Florida. Have to make a decision between a Catalina spa with all the bells and whistle’s for $6900 or a premium leisure spa at $6,499. I also looked at master spa and the premium leisure spa looks like the same spa to me. Thanks in advance for any help on these brands.

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Keith
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Keith

Hello Chris, First off, thank you for all you do to help educate us out here in the lost world of hot tubs. I am from the Boise, Idaho area and am a total newbie when it comes to the hot tub realm. In our area we have a number of brands available. But based on my own research and with your sites input, the top brands seem to be Marquis, at least in the immediate Boise area. The closest dealer for a Master Tub is around 200 miles away. I am looking for a 6-8 person capacity tub with… Read more »

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Tim
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Tim

Chris – I live in the Metro Atlanta (GA) area. I found the local Master Spa dealer. Atlanta Spa & Leisure, they have been in business since 1993 and from what I can tell have a good reputation. Based upon your opinion of Master Spa, I presume they (Master) go through a dealer vetting process. I went in to look at spas by Master. I looked at the Clarity, Health Living and Twilight series. The dealer also carries two lines by Maxx, American Whirlpool and Vita. The line that caught my attention was the Vita Spa. The immediate difference that… Read more »

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Kari
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Kari

Hey Chris, really great site – incredibly informative. We are considering a Dimension One spa. I did not see them mentioned on your site. Might you have any feedback?

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Andrew Glikin
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Andrew Glikin

Hi Chris, So my wife and I have decided on a Master Spa Tub. Do you think the healthy living 8 or the TS 8.2 would be better for after work therapy. We are both farmers. On our feet all day. We seem to be leaning toward the 8.2. We are also not sure if going all the way to the 8.73 would be worth the extra money. We spoke with one master spa salesperson who thought the HL8 would be better for us (claiming that the seats were molded better for therapy. In your experience is that true? Thanks… Read more »

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Andre
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Andre

Chris,

I am looking at a Clarity Precision 8 (94×94) that is made by one of your favorites, MasterSpa. They have a store-branded version that is based on that tub but adds a circulation pump and alco comes with a 3-years parts and labor extended warranty and are looking for just under $8k for a floor model. What do you think? I was set to buy a Nordic Rendezvous for 6k but for an extra couple grand I think it’s worth the step up.

What do you think???

Thanks.

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Jim
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Jim

I purchased a Master Spas Twilight Series 240 hot tub this past weekend at an Expo held in Edison NJ by East Coast Spas who are located in Horsham, PA. Can you give me any information about this dealer and should I use them for my hot tub service or do you have another recommendation for the Parsippany NJ area?
Thank you so much for your assistance.

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albert
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albert

Hey Chris, Living in Santa Cruz, California (originally from Hamilton Ont). I’ve watched a few of your vids and really appreciate your expertise and service to the hot tub community! There are limited options for the brands you value above others here, so I’m looking at the Artesian models as there’s a retailer here who sells them, though he only has one on his showroom floor, and he was trying to steer me away from Artesian and into the Calderas he’s got. My problem is I can’t physically look at different models and options and will probably have to try… Read more »

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Kevin
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Kevin

Hey Chris, thanks so much for this great intel…rhetorical question, why is this industry so bad overall!! Products yes but especially service! Anyway, looking to replace my 2005 Master Spa LSX..(Vendor I purchased from at show no longer carries Master, now BullFrog). It has not been without expensive problems; 3 recycling motors, heater, mother board ( and now local tech says its another motherboard burned out after just 13mths).etc yet Master Spas still seems like the best bet in a crapshoot…so my question is with so few options to purchase, only 2 dealers within 75 miles, how can you possibly… Read more »

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Jeff
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Jeff

Chris, Thanks so much for the great HTU site. Wife and I are thinking of new hot tub, looking some at the Master Spas. Do you know of a Dealer near Pleasanton, California. They just had a show here, but we missed it. Thinking of the Twilight series. Thanks.

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Bruce Kosokowsky
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Bruce Kosokowsky

I’m looking at hot tubs and watching your videos on what to look for I was talking to a place about coast but they recommends hot springs hot tubs or bull frog. Have you got any thoughts on these two hot tubs as I live in Saskatchewan and do see – 40 temperatures often during the winter

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Bruce Kosokowsky
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Bruce Kosokowsky

I was in touch with master spas and they gave me a number for a company in Ontario. Master spas is good as you say but it is it worth purchasing a twilight series and having it shipped 3000 km with no dealer here in Saskatchewan or should I go with a coast hot tub and have dealer support within 130 km

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Kevin Sinn
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Kevin Sinn

Hi Chris. I use Spa Marvel and follow your instructions, with one exception, and things are working well. My exception is that I’m using granular dichlor instead of tablets. Your instructions mention filling the floating dispenser with tablets, but would these tablets not be trichlor? As I understand it, you must use only dichlor or Master Spas (I have a HL8.5) will void your warranty, as I’m sure other manufactures will as well. Or is dichlor available in tablet form? I’ve searched but haven’t been able to find it, only trichlor. Please clarify, and thanks for your advice and insight.

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Joseph Timmermeyer
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Joseph Timmermeyer

Hi Chris,
I live in the Denver-metro area of Colorado. We have an outfit here called “Wind River Spas”. They seem to build a decent product, but I wonder if you have heard of them and if so what your review would be?

Joe in Colorado

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Shelby
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Shelby

We are looking for a Hot Tub in Las Vegas, what dealers are you recommending in the area?

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Brian
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Brian

Hey Chris…thx for all of the unfiltered info and educational info. I’d love to get a Master Spas dealer recommenation from you in my area (Walnut Creek, California….Bay Area). Also, is there a time of year that is best to purchase (price wise…). Any thoughts / help w.r.t getting a good deal would be appreciated!

Cheers!

Brian

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Garry Whelan
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Garry Whelan

hi mate been looking at your you tube channel for a while now, in essex england ,love your straight down to earth views and comments .Myself and family are after a swim spa and was contemplating the costco one untill i see your review,we are now looking at the passion dynamic or vitality could you tell me any information on these please you may have ,thanks Garry

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Shannon
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Shannon

Hi Chris,
I’m just starting my search for my first hot tub. I live in Santa Cruz County, CA. I’ve come across a Freeflow tub, 110v plug in. Would you recommend this brand?

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Terri
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Terri

Hi Chris, I’ll echo so many others in thanking you for this forum and your truthful input on hot tubs and related products. We will be buying a Master Spa hot tub, in the Twilight series with many thanks to your review. My question(s) remain around the enzyme versus mineral products such as Spa Marvel and Aquafinesse…do you use these together? And it sounds like this is in addition to the ‘regular’ chlorine chemicals, correct?? The company we are purchasing the hot tub from promotes SpaGuard and it appears to be the chlorine additive. Any clarity you can provide would… Read more »

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Kent Crawley
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Kent Crawley

Chris, Really glad I found your site. I was about to drop some serious coin on a Caldera Spa a few weeks ago, and had a bad feeling. I’m kinda like you as after 19 years in the USMC I am busted all to pieces. I’m looking for good hydrotherapy to hopefully help with 2 knees with bad arthritis, a wrecked right shoulder, a left wrist that I broke into about 4 pieces last year, and a several other issues. We just moved to Northern Virginia near Fredericksburg. After looking at websites and manufacturers dealer locators I’m having trouble finding… Read more »

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Laura
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Laura

Hi Chris,
I am in the market to purchase my first hot tub and have read/watched many of your reviews. Living in a smaller community it is difficult to shop and compare brands/models. I recently ran across a Tuff Spa. My husband likes the durable look to it, but I can not get much information on the product itself. Do you have any opinions of this manufacturer?

Laura

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Chris
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Chris

Hi, I was looking at Hot Spring until I came across your site (great site). Now I am looking into Master Spa, do you recommend any dealers in the Boston area or southern New Hampshire?

Thanks for your help

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Jill
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Jill

Hi Chris! Watched a few of your videos. My husband and I are looking to buy a 6 person hot tub.
We live in the metro Detroit area.

We went to one store who apparently wasn’t really interested in selling their tubs. They totally ignored us.
So please don’t say Allstate .

Jill

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Kami
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Kami

Hi Chris, how’s it going? I found your youtube videos after going to a Master Spas expo in Watsonville, Ca Dec 2018. They were almost able to sell my husband and I the Legacy Whirlpool 524 for $4500 + tax, however we didn’t know enough about hot tubs to do an impulse buy. I am wondering if you think that was a good deal? My guess is that is was. I have read your top picks seeing that Master Spa was one of them. With that said, I live in the Santa Cruz, Ca area and would like to find… Read more »

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Tony
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Tony

Hi Chris!
I have been looking to purchase a new spa from a reputable company. I have looked at the Master, Artesian, & Coast spas. Which in your opinion is the best?

I keep hearing that ThermoSpa’s are a great option.

I live in Oklahoma and there are several options around me, but I just can’t seem to make up my mind. I sat in a HotSpring Envoy NXT, which felt really nice. Too many options!!

Please help!

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Anthony Beasley
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Anthony Beasley

Hello and thanks for all the GREAT reviews and info! My wife and I are looking for a therapeutic spa in the $6-$10K range. I looked at the Master Spa website bit apparently the nearest dealer to Fort Walton Beach, FL 32537 is over 425 miles away in South Florida. If you can give them feedback let them know their searches should cross state lines AND make it easier than signing up just to see where the nearest dealer is located. Ok, rant over… Please help us locate a good dealer of a good hot tub to soothe our aching… Read more »

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Andre
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Andre

Hey Chris – LOVE the website and videos. So helpful!! I am wondering if you have had any experience with the Nordic brand? They meet a lot of your big 5 criteria as far as I can tell (clamps on plumbing, non-proprietary parts, good dealers) but not sure about two of them – insulation and the shell. They use foam (unsure of type and amount) and in addition offer a batt insulation around the skirt. Not sure if this meets your standards. More importantly I’m not sure about the shell – It’s made of HDPE which is supposedly stronger than… Read more »

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Joel
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Joel

Chris, Looking at 6 Person in Roanoke, VA area. Any dealer/brand suggestions? Watched your Master review which seemed great. Marquis seemed underwhelming. More interested in a quality product than in saving few bucks. Thanks Joel

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Robert
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Robert

Hi Chris
Thank-you for excellent and detailed reviews!! I live in Edmonton Alberta and was originally leaning towards an Arctic Spa, that was until I saw your review. I’m in a pickle now, don’t think I can get a “master” spa in my area. That pretty much leaves me with a Beachcomber, Sundance or Jacuzzi brand tub. Can you make a recommendation on any of these or something you may know of in my area.
Cheers and have a great 2019,

Robert

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James
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James

Spa Tech is a Master Spa dealer just West of Edmonton. Also check out Coast Spas at Koko Beach in Edmonton

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Ryan
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Ryan

Ordered my Twilight from premiumwholesale.ca and they shipped to spatech for delivery. Send me a message if you want more info.

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Scott
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Scott

Hello, Happy New Years and thanks for the informative site.
I am a first time buyer and live in the Peninsula between San Francisco and San Jose.
Looking at Hot Springs (creative Energy), Sundance and Jacuzzi(Paradise Spas) models but came across this site that has me paused.
Can’t locate Marquis and Master dealers to try them out.
Can you recommend nearby dealers or am I also in a bad area?
Also if I choose to go another brand I worry about maintenance and parts from other dealers as these big two are basically in my backyard.

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Scott
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Scott

Chris I meant Artesian(Dublin dealer) and Master. Not Marquis.

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Frank
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Frank

Chris
I live in Northwest suburbs outside of Chicago. I am looking for a good hot tub to go with. I have seen your videos. Do you know a really good dealer out here and or what companies should I go with. I would like to stay in the 7-8k range for no more then a 6 person no lounge.
Thank You
Frank

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David
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David

Hi Chris, Great website – thank you. I live in West Dover , Vermont. I’m looking to get a new spa. I had a Saratoga Springs spa for 16 years and it served me well. I recently moved was advised not to move the Saratoga springs spa fearing it would fall apart. Here are the main features I am looking for : 1.Built for cold New England winter climates 2. Strong therapeutic jets 3. Accomidates 6 people 4.no bells and whistles (stereo, lights) 5. Value – price is a consideration 6. Serviceability 7. Good neck jets and center turbo jet… Read more »

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Duane
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Duane

We have been looking at hot tubs for the last month and came across your site. We plan to use the hot tub mostly for relaxation for me and my wife but will be using the tub to entertain as well. Currently we have decided not to include any lounge seat due to space for additional people. We have narrowed our choices so far to Master Spa Twilight Series 7.25 (Spa City Evansville, IN), Jacuzzi J345 (Bassmiers, Evansville, IN) and Marquis Signature either Euphoria, Promise or Wish models (Cavanaugh Pool, Spa and Patio, Owensboro, KY). Just would like your opinion… Read more »

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Josh
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Josh

Hi Chris

I’ve watched every video and read all the reviews. Living in northern Vancouver island there’s not a lot of choice. A Hydropool dealer has a great price for a tub that’s not a self cleaning model. Aside from the insulation which doesn’t stress me out given our lack of a real winter here why else would you steer clear of Hydropool. The serenity Line doesn’t seem to use pressurized filtration. I cannot find a master spas dealer in the island.

Thanks

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Josh
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Josh

Thanks for the advice Chris. Pulled the trigger on the Coast Spas Apex Elite. This is a tough business the navigate for a first time buyer. Your website made me feel like I knew what I was talking about when at the dealers. Likewise I don’t feel buyers remorse either and am happy with what I bought.

Cheers
Josh

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Lee
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Lee

Hi Chris, Thanks for your YouTube channel! I almost made the mistake of buying a hot tub based on looks and brand name recognition alone. I’m in Riverside California and have looked at a few dealers whose reviews are sketchy—unreliable repairmen or delivering a dirty used hot tub instead of the new one….that said I am getting a little frustrated at finding a dealer near me who will also provide service after the sale. The big need for me is the best possible therapy jets and the ability to fit 4 people comfortably I was looking at the master spa… Read more »

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Heather
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Heather

Thanks for your videos and advice. We bought our Masterspa TS8.25 and we love it so far. I have ordered spa marvel from your site and I want to understand more about how you use chemicals and enzymes. I was just writing to request that you do a full tutorial on chemical and enzyme usage and how to keep your water clear, clean and safe. The newbies here would appreciate it!

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Faraja
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Faraja

Good evening,
I would like to buy a great hot tub for exterior all season use. Iiving in Montreal/Quebec. And I’m lost with all the products. Can you help me out?

Thank you

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james
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james

Im in Kansas City. Where should i purchase a spa from around here?

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Erwin
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Erwin

Hi Chris,
have you or anyone else out there experienced constantly rising Phosphates -> cloudy foamy water in spas before?
What could be the cause?
Thanks.

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Erwin
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Erwin

Nop, the spa was brand new and never used when the problem started.

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Geoff
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Geoff

Hey Chris, Thanks for having such an informative site. My wife and I are looking for a tub that can fit 4-6 adults comfortably. We are looking for something is reasonably built but pricing at entry to mid level is what we would like. There are so many options and price variations that it’s hard to know what is what and if a good deal means a cheaply made and unreliable tub. We were initially attracted to some of spa depots tubs in Olympia WA just based on the price for features level. However I’m beginning to wonder if they… Read more »

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john
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john

today, i purchased an 2019 south seas spa artesian 735L.(its on the truck from las vegas as i type) 3 yr warranty on the working parts and lifetime warranty on the shell. led lights, ozonator, in line frog filter. tub,tax,delivery and set up for $6800 usd. after reviews your site and videos, i feel like i got a good tub. how did i do on price?

thank you

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Lisa
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Lisa

I have been wanting a hot tub for several years and finally will have the funding to get one soon, and want to make sure I do this right. I live in Northwest IN (Munster) and have a couple questions. It obviously gets very cold here in the winter and my tub will be outside, but I plan on using it year-round. Is there any economical benefit to building a brick partial surround of the base, leaving the side open where access to the control panel is located, to assist in insulation? A neighbor is a mason and will help… Read more »

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Steven
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Steven

Hi Chris- We live in KIngston Ontario and are looking at the Beachcomber ,Sundance and Coast models – also Arctic SPa dealer is about 50 miles away . looking at mid to higher end models and we seem to be leaning to the Coast models > your thoughts would be appreciated . Thanks

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Nick
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Nick

Hello Sir,

Thank you for the good site and information. I’m having trouble locating a decent dealer or product. I live in Ct near the NY line. Looking for a tub that will likely only be used by the 2 of us. Will be placed on a bluestone floor in screen porch. Real cold winters here so very interested in good quality hull and components / insulation. My desire for top quality has to meet my wife’s pragmatism about money someplace in the middle… Any advise will be greatly appreciated.

Thank you,

Nick

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