Buyers Assistance

I’ve been in this industry for so long and seen so many crazy things. After talking with so many people who buy the wrong tub or pay too much for a one I started HTU to help as many as I can avoid this. I spend tons of hours each week answering these and I’ve personally helped thousands in the last few years to get great deals on tubs that leave them satisfied and taken care of.

 I work for you guys and I’ll keep tearing down the spin and bad marketing out there as well as showing you which companies are playing it straight, taking care of their customers and building to last. If HTU has helped in your hunt give us a tip to help keep the content and coffee flowing, visit our funding page.

Whether you just want advice on what to buy and where to buy it in your area or if you want me to hook you up with a super star dealer nearby, this is the place to be! Don’t worry if you don’t see your submission at first, it won’t appear until I reply.

Whichever route you want to go, fill out the comment form below and I’ll get on it!


I’ve been doing this off donations for the past two years and I want to express my thanks for everyone who has made this possible.

As the number of requests has continued to rise this has become more difficult to keep on top of so I decided to try out a bit of a priority system.


1-3 Day Response time, comment below and include your receipt #

My number will be listed as the support number on your emailed receipt, text me when you are available and I’ll either call then or arrange a time.


3340
Fill out and Submit to make a request

Kristina

Hi Chris – Not sure how to donate at the same time as asking my question. Here’s the question, now I’m going to go to your link and donate πŸ™‚ Love your site and my head is spinning with all the information you have provided. My husband and I have just started shopping for a hot tub/spa and as I always read reviews before making a purchase, I was delighted to find your site. I hope I’m not too needy with my request. It appears as if the Master Hot Tub/Spas are your top recommendation – We live in Slippery… Read more »

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Larry Orsulak

Chris,
I am looking to purchase a hot tub in the next month and would like a referral for a dealer. I bought one online thru Costco (Divine hot tub) a few years ago and had moderate success, but not 100% sold on it again. I have not locked into a certain brand, although I was leaning towards the Marquis Vector series until I watched your review this morning. Any words of wisdom? I live in the Raleigh, NC area.

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Teri cummings

We are quite sure we would like to purchase a twilight 8.2 but we would like to wet test (we sat in one dry at an expo in Anderson Ca.) We do not know where a dealer is near us, there are no shows that we can find and cannot find anywhere to purchase (or wet test) – the nearest I could find was Sacramento which is four hours away -I’d like to talk to you to have your help . And is there a warranty and repair service for master spas in the Redding Ca. area?

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Sara DiFranco

Hi Chris, Thank you so much for the site. As I first time hot tub buyer, I didn’t know where to begin until I found you. I’m heeding your advice on brand, and pretty narrowed in on a Master Spa. We know we like a smaller model (7×7) and prefer seats to the lounger. Can you help me compare the Twilight or Michael Phelps lines to the Clarity line? I see you have a Twilight 8.2. Are there any advantages you see are worth paying for? We want to focus on quality. Also if you have a dealer recommendation in… Read more »

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Matt

Hey Chris, Can you review the Jacuzzi Brand Hot Tubs? I opened a cabinet inside a showroom in Ontario and was taken back a bit. Wanted your opinion.

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Rich

Hi Chris, I have really found your videos and reviews very helpful. Im near Salem, Oregon and looking for a 2-3 person tub but willing to go to 3-5 if it is more economical. I’m looking at the twilight TS240 or the 6.2. Since its been awhile since your Master review, is the Twilight series still the top? Economically, am I better off with the 6.2? (The Master rep (john erickson) I spoke to felt that was the case based on what you get for just a little more $.) if i go with the Master, they offer several add… Read more »

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Emily

Hello! I would like to ask you what you think about purchasing a refurbished Master Spa Twilight model? We have been looking and not sure we want to commit to the cost of a new one until we know if we actually use it. This guy seems legit, does this as a business and warranties for 90 days. He is replacing the manifold and says it will be like new. Price is good. Thx!!

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Kevin

Hey Chris! … So I have narrowed my search down to 2 options. The MASTER 8.25 and the BULLFROG X8 (I like the “traditional simplicity” without the Goofy “Jet Packs”). I can certainly see the features and benefits of the MASTER, and they are appealing for sure, however, the MASTER Distributor in the area – MASTER SPAS OF WEST MICHIGAN gives me pause. …The Owner and their Key Sales guy (owners son) give me the ‘high pressure ass-hole’ vibe. It also seems like they want at least 1000.00 more for the Tub – $9,500 (NOT including all the options) VS… Read more »

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Kevin

Hey there Chris. I’m in Boise ID and asked you about Cal Spas on YouTube. I looked at Coast spas at one of our local retailers here and I like them but couldn’t pin the pitch guy down on the self supporting shell aspect. Also, for the size tub we want (I like the 8 ft x 8 ft size) they were $12,000 and higher. Then I looked at Cal Spas after that and according to the sales lady, (she pitched me pretty hard on “Jacuzzi” brand tubs at first which I said no to because of price and not… Read more »

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Armin

Armin
We are looking to buy a swim spa and are looking at either an Arctic Spa Or Coast Spa both seem to have good points which would you recommend for overall ease and cost of maintenance. One claims heat recovery with skirting spray foamed to retain heat from motors and the other from spray foaming the shell . Would one be better than the other for swimming and also for sitting .
We are in the calgary/airdrie area Canada

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Steve

Uv Light Depleting Bromine

Hi, I’m really hoping that you can help us out here. We bought an Arctic Spa with a
UV-c/Ozonator. We are using Bromine as our sanitizer and are finding that we cannot keep the bromine levels above 0.5 – 1ppm.
Even after a complete water change and starting from scratch. We haven’t even been in the tub and it still drops.
We have been reading that the UV light might actually be killing off the bromine.

Is this true, should we just unplug the uv light?

Thank you so much.

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Eric

Hello Chris,
After reading your reviews, and stopping at a few showrooms, my family has narrowed our search for a large spa down to an Artesian Island Series or a Master Spa Twilight series.
We are leaning towards the BIMINI Island Spa by Artesian. Can you give any feedback on this model? Are there any drawbacks when getting such a large spa?
Can you recommend any quality dealers in our area (Pittsburgh, PA) for either of these brands?

Thanks for your knowledge and time,
Eric

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Richard

Hello Chris, Great site. Lots of work but with lots of fun too. Love your enthusiasm and expertise. Your reviews heap high praise on the Master Spa line. We are looking at the Twilight 8.2 lounger model. We live in Quiet Corner of CT. There is no retailer in CT. Only one is transitioning to service of hot tubs. Closest retailer is in Woburn, MA, about an 1.5 hour drive from here. Very concerned about timely and expert service for the inevitable issues that arise with ownership. I sent an email to Master Spa at indicated “local” retailer in PA!… Read more »

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Greg

Chris – so glad this/you exists! My wife and I are looking to purchase a hot tub this year to get year round use of our new patio. Need help finding a bit of a unicorn. Two big problems 1. Live in Chicago so need something that will stay hot (without killing the bank) in the dead of winter. 2. Need one side at 72″ or MAYBE 74″ max. Minimal need for chemicals and easy maintenance would be ideal. Don’t care about lights/audio or any of that. Looked at a LifeSmart (LS350) but it’s plug and play which I assume… Read more »

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Chris Michalik

I recently started searching through hot tub sites a couple of months ago and just stumbled into yours. Thank you for the great information. I am on the Texas Gulf coast and I don’t know if i need to look for different construction features than someone in a colder climate. Do you have a hot tub buyers check list?

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Hi Chris, A checklist sounds like a good idea, I might put that together, right now the closest thing is the Buyers Guide If you let me know more about what you are looking for I can get you more details. the main difference though is going to be Insulation, I still like to go for a high quality full foam but less heat transfer happens when the outside temperature is hotter. Based off where you are I would check out Spas Direct of Texas, not a fan of Jacuzzi but they carry Artesian which is one of the best… Read more »

Rick

Hey Chris, just wanted to say thanks for your help & opinions, helped me weed through the BS of the other guys. I placed an order today for a LSX 800 from Alfred and Griffin from Master Spas of Toronto, great guys, looking forward to our new tub ! thanks again Rick 😎

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Awesome! once you have it and are getting started check out the Spa Marvel page. It’s a big improvement over the high chlorine systems.

Cheryle silver

Hi Chris. Thank you for being here we love you!

We are buying a LSX700. 84x84x38 and our patio has new stamped cement but it was designed for drainage and is on a slope both down and to the left

We were thinking about 4x 6 pressure treated wood around perimeter and maybe 3 stingers and one cross 4×6 in the middle

Will that work for supporting all that weight? Or do I need 4×6 somewhere specifically under the tub to support all the weight?

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Greg

Hi Chris, We have been looking at buying an XL Summit Arctic Spa as we liked the extra room (big family) and the spa boy water cleaning system. After reading your feedback I’m maybe going to go a different path. Do any tubs require less water maintenance truthfully or is it all a marketing tool? Who might you recommend for a larger size spa with as low maintenance as once can get with a Spa up here in Edmonton, AB?

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Michael

Hi Chis I am considering a Artesian Grand Bahama hot tub, It has the 52 jet package run by 2 x 6 BHP and 1 x continuous 3 BHP pump.All three of these pumps are single speed pumps, The other brand I am considering is Maax spa American whirlpool 481 which is run by 2 x 6BHP 2 speed pumps. My question is this will I regret not having a 2 speed jet pump if I go with the Artesian one. Will it be too loud if I only can run it at on the one speed ? We are… Read more »

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Michael

edit the continuous pump on the Artesian is a .25hp pump. In talking to their technical people they say that the 2 x 6 hp pumps both on are not that noisy ,

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Jeff

Hi Chris,

What are your thoughts on the best brand I can buy in Oklahoma City? I was almost sold on a Jacuzzi high end one, but can’t justify spending $10k (supposedly the sale price) on it. What are your thoughts? Thanks!

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Michael

Chris, purchased a MasterSpa Twighlight for our home in WI. It’s our first hot tub and your youtube tutorials have been fantastic so thank you for helping guide our decision. To that end, I have a question.. We are on septic, not sewer. Is it safe to drain our hot tub into our septic drain?

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Hi Michael, it’s probably not a good idea, Septic systems have their own biome and too much chlorine or other chemicals can throw it off and cause problems.

Michael

Thank you.

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Kevin

…. Also… What are your thoughts on CAL SPAS? … Can’t find a review on those too… Thanks!

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Kevin

Hey Chris! … Can you lend me any insight into MIRA SPAS? … I can’t find any reviews on your site. They seem to offer the “mechanics” (Balboa, etc.) that you think highly of. Do you have any idea how they construct their shells, and insulate them?

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Jenn

So glad I came upon this site while researching hot tubs. Your information has been very helpful but it has also left me unsure of what route to go. We were thinking about going with a brand we found online called American Built Spas or the Evolution from Costco, but after watching your video on the structural and insulation we crossed that off the list. We visited a couple of local stores and thought about Dimension One, but then I read a post about it being bought by a big equity company. So now I don’t know which way to… Read more »

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David Rumill

Have you reviewed any Jacuzzi time s? Looking at a J435 and it looks pretty good but not able to find a review.

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Cheryle wollner

Hey there, Really love your videos! And all the knowledge your giving the community

I just bought a Master Spa LSX700 (Michael Phelps) from the Spa Show at the FairGrounds. I know it’s against you first 4 rules but the rep said if there are any issues we can call the 800 number and they will send out a tech who specializes in the issue we are having.

What do you think about this?

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Ted Parsons

I’m looking for reputable dealers and good quality spas in South Jersey.

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stu

Unless I missed it, I don’t see dates on any of the reviews. I think it would be useful to have dates. things get better, things get worse. things change, people change, companies change. In fairness, some of those companies that were ‘panned’ may have improved components, improved processes and improved business strategies.

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Brad

Love your valuable information! I live in central east coast Florida and want to be able to use my hot tub as a cool tub for 7 months out of the year. My questions: given the warm-hot climate and the fact my hot tub will be on a covered/screen enclosed patio over concrete do I need a cover? And given the pump wont run as much during the hot months should I consider 110v vs 220v? Pros and Cons given my climate. Considering the Artesian Barbados.
Thanks!

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Jeff

Hi Chris,
Looking for straight info on adding weekly maintenance chemicals. For my weekly, I use a non chlorine shock, aqua finesse, stain and scale control, and spa minerals with frog @ease ball and chlorine crystals when necessary.
What I’d know is the time needed between adding one chemical and the next. Are there any chemicals that can be added together without wait times?
Just trying to make the weekly regiment a litter faster and easier.
Also wait times for hardness, PH and alkalinity chemicals when needed.

Thanks .

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Kimberly

Hi Chris,
Any ideas for dealers in the Portland Oregon, Vancouver WA. Area? We’re looking Masters, Artisan, Coast, and Bullfrog. Thank you!

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Angelia

Hi Chris! Bought the Master Spa Twilight 8.2. I am looking for a cover lift to help me easily lift the cover. Any thoughts?

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Rick

Hey Chris, I did a wet test on the Master Spa LSX 800, really liked the bucket seats but found myself constantly floating in the lounger seat which is my favorite seat , my second & third choice was the Marquis Epic & Coast apex which I did not float out of the lounger seat. Between Marquis & Coast which would you think is better made. Really did like the Master Spa but the floating is a concern for me. Thanks Rick

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Brandon

Hey Chris, I’m looking to replace my old jacuzzi 340. I only have a 3 wire hook up plumbed to the spot for my tub. Do I need to stick with tubs that only require a 3 wire hook up? Or can I purchase a 4 wire tub without having to pull all new wire. If I need to stick with 3 wire tubs, what brand would you recommend besides jacuzzi and sundance?

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Andy Race

Hey Chris Andy (again) from U.K with LSX 700. Just a quick few questions regarding the pumps on the LSX that my dealer can’t answer (or master spa to be honest) . Being a mech engineer (and a bit of a geek) I’m just wanting to know the power of the pumps. So far I know the Jets 3 corner seat is a 3hp WOW pump, whatever WOW means? A 12 amp pump and a 16 amp pump, this is this info Master Spa gave me. Had the sides off and think the 16 amp is the main captains chair… Read more »

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Peter

I’m trying to buy a hot tub and would like to set up a call with Chris, please advised. Thanks, Peter

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Alec

Quick question: Sundance 680 Denali or Bullfrog X6R? To the layperson they seem very similar, so I was hoping a professional like you could help me get under the hood of each one. The marketing materials of each are way too brief. Thanks much!

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Jen D.

Great info on your website. Where do HotSpring hot tubs fit into your rankings? Bought my first one (HotSpring HotSpot) about 7 years ago. Had a good experience and great dealer. Inherited an Ecco when we moved a couple years ago. (Not very impressed.) Now in the market for a new one. The dealer has changed so now I’m a little more open to something else besides HotSpring. I did not see them in your list of Brand rankings. Thanks in advance.

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Adrienne Seliga

Hi Chris,
My husband and I have just started looking into purchasing a Swim Spa. We are looking for a spa that includes both a swim area and spa seating for 2. We live in Afton, NY. What brands and dealers would you recommend? Thanks.
~Adrienne and Zach

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sam silver

Worried about not having a dealer, I went to the local spa showroom that sells Dimension One and Artesian. The salesperson said that the Artesian is loud and does not have a way to use UV in California, but that his Dimension one has a chamber that goes around the entire hot tub and it takes 57 seconds for the water to go around the tub, in a separate chamber. It only takes Uv water 27 seconds to go from 02 to h2o, and that Dimension one was the only manufacturer that has that. Also, that Dimension one spas, including… Read more »

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Sarah

Hi Chris! My husband and I are interested in a swim spa for a house that we just started building… the good news is that we’re not ready to buy a swim spa just yet, so we have time to do lots of shopping and research, including watching ALL of your videos (and many others). We’ve been to a few local ‘leisure’ retailers to look at swim spas, and we saw our first Master Spa swim spa in person at an Expo recently, and we’re leaning that brand’s direction… especially after seeing your videos and support of that brand. It… Read more »

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sam silver

Hi Chris, thank you for such a great job on reviewing hot tubs! We really like the LSX700 and have called a Master Spa Rep, and we were thinking about buying direct thru him however, you said to make sure we have a dealer in our rea as one of your 4 things to have. So, we are unsure if there is a dealer near here near the Bay Area CAlifornia. We are in Livermore. Also, In California, the Rep said the UV is not allowed and that it is just a revenue stream for the company. my wife would… Read more »

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Greg

Hi Chris,
In the market for a swim spa. I’ve been talking with swim spa source, but not sure how good the brand is. A lot of marketing on YouTube. After researching the tubs look very similar to Catalina swim spas. Any feedback on these brands?
Thanks,
-Greg

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Bernie

Dealer in Green Bay, WI area?
Thoughts on American Whirlpool, and Vita?
Thank You.
Bern

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Jeff

Hi Chris!

I’m from London, Ontario. My wife and I went hot tub browsing on the weekend and came across Freestyle Spas (https://freestylespas.com). Just wanted to know if you had heard of them and if so, what are your thoughts.

Thanks,

Jeff

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Mike Hill

We are looking for a quality three person tub to replace our 2001 Jaccuzi tub. Looking for maximum hydrotherapy benefits as well as lasting quality, good aesthetic, all at the best value. We look forward to talking to you!

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Mike Hill

I believe that the Master Spas HL628L would be a perfect replacement for our 3 person tub. Any thoughts on this particular model? We have a small patio and the footprint of this one is similar to our old tub.

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Mike Hill

We have chosen the MasterSpa HL 628L based on the information provided on your site! We would like to know which nearby dealer would be suitable for service of the tub should the need arise.

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Toby

I am between Asheville NC and Greenville SC and would love to know of a reputable dealer or service tech for Master spa.

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Cheryle Silveira

Thanks Chris, our heads our spinning on which tub to purchase. New vs Used, new vs refurbished, and which type. We are looking for 4-6 person tub possibly with a lounge and we almost bought a Bull Frog. would like to know your review on BF, maybe we missed it on your youtube channel. We are in the Bay Area, Northern CA.

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Ryan

Hi Chris,

I’m looking for the most eco friendly option using the fewest if any chemicals. Cost is no issue, and I am in Woodstock, NY. Looking for a 6-8 person tub.

Thanks for providing such a great resource!

Ryan

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Brian Patrick

#3

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Brian Patrick

Join the discussion…Chris I am available anytime. I am looking to buy a hot tub within a few days and would pay you the 425 for the call.

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