Buyers Assistance


I’ve been in this industry for so long and seen so many crazy things. After talking with so many people who buy the wrong tub or pay too much for a one I started HTU to help as many as I can avoid this. I spend tons of hours each week answering these and I’ve personally helped thousands in the last few years to get great deals on tubs that leave them satisfied and taken care of.

 I work for you guys and I’ll keep tearing down the spin and bad marketing out there as well as showing you which companies are playing it straight, taking care of their customers and building to last. If HTU has helped in your hunt give us a tip to help keep the content and coffee flowing, visit our funding page. I also have our Terms page and Financial page for transparency

Whether you just want advice on what to buy and where to buy it in your area or if you want me to hook you up with a super star dealer nearby, this is the place to be! Don’t worry if you don’t see your submission at first, it won’t appear until I reply.

Whichever route you want to go, fill out the comment form below and I’ll get on it!


I’ve been doing this off donations for the past two years and I want to express my thanks for everyone who has made this possible.

As the number of requests has continued to rise this has become more difficult to keep on top of so I decided to try out a bit of a priority system.


Personal Buyer
You hire Chris to take you through the entire process including negotiating your final purchase price. Unlimited phone and text and email consultation.
Once you decide on a spa and feature list Chris will step in and get you the best price. If he does not save you at least $250 in extras he will refund half of your consult fee.

Priority Assistance

1-3 Day Response time, comment below and mention you paid for priority



Phone Consultation

Chris will arrange a time to call and talk over whatever questions you have.

Assistance type

4375
Fill out and Submit to make a request

John

Chris,
I think I am down to my final 3. Coast Apex, Marquis Euphoria and Arctic Summit. How would you rank these 3 and are there other spas on this level that I should consider?

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Jenny

Hi Chris,
Thank you for your great tips on here! We were looking at the PDC Premium Series Carmel, South Seas 519P, and Master Spa HL 628L. Based on those is there one brand you recommend more than another? We wanted to at least sit in the hot tubs before buying but it does not seem like it’s possible for the models we want and are worried it may not fit us right because we are shorter people.

Do you have any All-Star dealers in Warner Robins, GA?

Thank you, Jenny

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gary

I did some research today and landed at two showrooms: Spa World where I saw the 748L on sale for $6495 with lid, steps, and water purification. Compared this to the Masters Twilight series 240 at Phoenix Swim Spas which was on sale for $7270 with lid and steps. Would love your opinion on these two spas and retailer stores if you have any experience with them.

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gary

Do you have any recommendations for dealers in Scottsdale or Phoenix. Looking into buying first hot tub due to some hip and back issues.

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David Tenzer

Hi Chris, Thanks for such a great and informative site! We have a 13 year old Sundance Optima that is starting to show its age, and not sure it is worth trying to fix leaks and chase down problems in such an old tub. Also now that it is just my wife and me, with the kids grown, we are thinking a smaller tub may do. I can’t seem to find a dealer for Master or any of your other highest rated brands in Roanoke, VA. Are you aware of anyone in this area? I would prefer to see the… Read more »

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dave

Hi! Great Page! I’m looking for a no frills 6-7 person 220V tub for an AirBnB on a $5k budget. I’m in San Diego. Got anything off the top of your head?

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Lou

Hi Chris,
I’m looking for a new hot tub to replace our 19 year old Sweetwater by Sundance tub. It has been an awesome tub. I’m looking for another one since 19 years is a long time for a tub. Considering Sundance, Bullfrog, and possibly Arctic. I Live in the Rocky Mountains and this is for a seasonal rental. Any thoughts?
Thank you!

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Ryan

Do you have any All-Star dealers in Minnesota?

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Natalie

Hi Chris!
Would you recommend purchasing a floor model? It is a 2019 Artesian Nevis Island Series 45 jets and has 2 foot blasters for $8,489.00 this is with a $200 discount included for purchasing the floor model, but the deliver charge is $200 since we live 55mins away. Is this a fair price? We are going to do a wet test today. Thanks for your help! Natalie

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Kim

Hi Chris, Went thru PayPal for asking questions, thanks for all the great info you put out there. We tried Tim’s pools and spas in Mason Ohio as you suggested and bought a Marquis Reward. We looked at the Artesians, but I wanted the stronger jets. I just purchased the deluxe spa marvel package from your site . I wanted to know when we fill the tub for the first time what chemicals should we use with the spa marvel, it comes with a frog ease smart chlorine cartridge and a mineral cartridge with a dial of 0 to 6… Read more »

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Frank

Found you on reddit! Great site, great info. I need a dealer that’s local that I can trust, along with some brand recommendations for high quality hot tubs. Thanks!

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Nicole Marshall

Hi! I paid for a call with you a while ago and now have quick couple follow up questions. Is it possible to chat briefly again? Thanks! Nicole

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andrew

hey just curious if you have an opinion on American Whirlpool hot tubs? i think they were formaly maxx spas, the dealer in Edmonton Alberta has great reviews and decent pricing on a 280 tub. thanks for your input.

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Mike

Hey Chris! Kudos for the work on the website and the info you share! I live in Norfolk, NE (two hours north of Omaha, 1 hr south of Yankton). I’m looking for a solid hot tub, bells and whistles are nice, I just want something that will work and let me wind down and relax. We have two dealers in town, and many in Omaha and Lincoln. Any suggestions for hot tub and/or dealers?

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Jerry

Hi Chris. I think I just purchased a phone consultation with you. Thank you!

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ron

One more question: why do you think of ThermoSpas ?

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ron

I live in Westchester county NY. Do you know of any good dealers that sell the brands you recommend ? Thank you !

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Timm

HI Chris. Can you advise if there are any dealers of quality tubs (I,e, – Twilght) in Idaho. I live in the mountain town of Ketchum (83340) and the nearest decent size town is Twin falls and then Boise. I searched and while I found a reputable dealer, it doesn’t seem to carry the quality brands discussed in this blog. Any help would be greatly appreciated.

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Greg

I got my coast spa from Pool and Spa Center here in boise, they have been fantastic with everything I have needed. I had an issue with my cover and control panel and they took care of it no issues at all.

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Chris

Hello Chris, I just submitted a priority response payment, and would like to ask your opinion on Vortex spas (www.vortexspas.ca). I have been shopping for a swim spa for a month, and of course every retailer has a long list of reasons why theirs is the best and everyone else makes an inferior product. What I’m struggling with is Vortex’s pricing being so much lower than anyone else. Yes, I imagine there are some reasons for that – I would be interested to know your opinion on what those reasons are. If, as they claim on their website, their spas… Read more »

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Michael(Mike)

Chris this is mike, did you get my payment haven’t heard from you?

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Brad

My wife and I are starting to look at swim spas for our backyard and we’re wondering where you recommend going in the Sacramento CA area to look and what brands in the area you recommend.

We are brand new to the hot tub / swim spa buying experience and are currently in beginning phases of our analysis so definitely appreciate your website and what you are doing to help guide buyers.

Brad

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Matt Vena

Hi Chris
I sent you a message yesterday bur forgot to write the pay pal receipt number. Here it is : #544778923606807
First I’d like to thank you for guiving me knowlege on how to buy a good quality spa.
I am looking for a spa size approximately 92″ x 92″ with a molded chair. Can you recommend me a dealer in my area ?

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Michael(Mike)

Paid for personal buyer assistance through PayPal! Live in Alabama where could we start looking with what brands? Just my wife and I need 3to4 person spa! Would like to get started with you as soon as possible! Thanks for your time in advance! Regards

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Rob

Hey Chris,
Ever heard of Tropic Seas Spas? Local guys here in Utah are promoting them as a high quality, low cost spa. Would love to hear your opinion.

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Shawn St.Amand

I recently bought a Twilight 8.2 because of your site. The next day I stumbled upon “What’s the best-hottub.com” and they are slagging you and Master spas…I’m freaking out because I just spent $8900. They say the twilight doesn’t have great insulation and I live in cold ass part of Canada.I hope I haven’t made a bad purchase.

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BRENT

what do you think about caldera hot tubs ? thinking about utopia series

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Misty

Hello Chris,
I am going to buy either a master spa or coast spa. I feel like I am buying a used car with all the sales tactics. From what I read above, for a fee, you would be willing to assist me in the purchase of a new spa?

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Kevin Kelly

Ready to go with Personal Buyer. Just got back from Master Spa show. Call/text/email me (assuming that’s whae do next).

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Tim

After a year of trying to see a TS7.25 from the 1 Master Spa dealer listed in NC, we’ve given up and started looking at other options. We found a dealer in Raleigh (Spa & Pool Outlet; https://spapooloutlet.com/; 13yrs in business here) that used to sell Master Spas but now sells Artesian and Marquis. Our main desire to have another spa is hydrotherapy as we are aging weekend warriors. We have priced out an Artesian Captiva 49 jet that has 3 pumps (6, 5, 3 HP), Balboa controls, dual foot blasters (no dome), full insulation package, steps, cover, lifter, with… Read more »

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Marissa

11705 in between the Life’s Great 665 $7500 Full synthetic encapsulated bottom pan Life blue insulating Deluxe posilock jets 65 jets 1 pump 6 horsepower 240v 40a 60hz Dealer has been around 40 years Vs. Master clarity balance 7 $7600 Icynene foam insulation Eco pure charge filter with copper and zinc 38 stainless steel adjustable jets 2 pumps 3 horsepower each 240v 50amp Dealer has been around 30 years Is there a huge difference between 1-2 pumps if they offer the same horsepower? Is one louder than the other? One has almost double the jets. We are purchasing a tub… Read more »

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Kevin Kelly

Priority Response here. Port Orchard WA – west of Seattle, across the Puget Sound. Looking for first tub. We are 60-yr old couple with hydrotherapy needs. We have 5 adult sons that come over with spouses and kids. The boys are all 6′ 3″ or taller. So we need a relatively larger tub. We watched most videos and have one serious confusion. Best tub or best dealer? We are looking at a 7-person tub with a lounger. Considering Bullfrog A8L and the Master Twilight 8.2. Bullfrog has an established dealer near us (Ole’s). I also responded to Master ad –… Read more »

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Marissa

First time buyers. I’m 5’4” my husband is 6’2”. I have bad headaches and my husband has a bad lower back. We were just quoted $7400 for a bahamas ocean breeze 8×8 and $7200 for a jacuzzi j235. After reading your website, i feel like we shouldn’t be going with those brands. Have an appointment with a guy who sells Sundance. We live on Long Island, ny 11705 is our zip. I’m hoping to spend more around $5k but willing to stretch a little more if needed. Not getting a lounger. My husband and i will primarily use the tub… Read more »

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Tami Summer

So we checked to see if there was anything on your good or ok list in the area…. turns out there is a guy who has bullfrogs- the sales guy was on vacation so we had to chat with the repair guy. We had wrote out a list of tubs that are in your good list- and your ok. He also sells nordic but looking I’m thinking the Bullfrogs have the neck jets EXACTLY what I need, I’m a hairdresser in need of some relief and not super savvy with this type of thing so I might feel better buying… Read more »

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Tony

Hey Chris Still enjoying our Master TS 8.2 spa since we took delivery in early November 2019. Mechanically, it has performed flawlessly and the water has been crystal clear via Spa Marvel. I have cleaned the filters once but I didn’t pay close attention to which mount the EcoPur Charge filter assembly goes back onto. Does it matter which filter goes on which mount? Also I have my chlorine dispenser shut right down to 1/2 an opening and I am still get high chlorine readings (>4). I’m shocking about 1/3 cup/week based on approx 5 bodies through. I thought I… Read more »

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Von

Zip code: 35150

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Von

Hi, first time buyers and your information has been extremely helpful to us being that we are in central Alabama and we are limited to our selections. Any recommendations in this area? We are currently trying to decide between a Vanguard hot tub called the Leeward from H&H and a Tropical Seas hot tub called the Kona from Family Leisure…any information that you can provide would be greatly appreciated!

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Natalie

Hello Chris, We are looking into a Bahama Spa Twin Palms, due to it’s small size and (2) 6hp pumps. My husband is 6’6″ and actually fits in this spa. I have a back issue and am looking for a deep therapeutic spa. Any advice on this spa? We did not see it on your lists. We did a wet test with the Master Spa Twilight 8.2 and the jets are spaced too far apart along the back and instead of hitting my back it goes right past my sides. We would like to save space on our lanai and… Read more »

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Tami Summer

Need to know dealer near Alexandria MN 56308
Need spa with least chemicals for health reasons

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Max

Hi Chris – Love the website! I am looking to buy a 4 (or 6 Person) hot tub on the smaller footprint range – my deck is not giant. I’m a first-time hot tub buyer and relatively inexperienced in the process. So far i have been checking out local retailers, but they are only selling me on the brand that they work for so it’s been a hard experience. I am looking for the following: 1. Price Range: $4,000 – $7,000 2. Seats: 4- 6 3. Recliner: Not a deal breaker but would be nice 4. Maintenance: As easy as… Read more »

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Dan

Chris,

I went to a master spa dealer and was impressed with the price of a 2019 twilight 7.2 at $8500 but the wood cabinet looked as cheap as hell. What’s the next best thing/brand at that price point that has a little more aesthetic appeal? I am in New York.

Thanks, Dan

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John

Hi Chris. We live in San Francisco Bay Area. I’ve found your website to be extremely helpful, but unfortunately I’ve been unable to find any local dealers that carry your recommended brands. The closet that I’ve found is Marquis but was quoted ~$10k for their 7 seater options. I’m only considering 84″ or larger. How would you suggest proceeding? Are there specific models you’d recommend within other brands? Would you go to dealers further outside the area? We’ll also have a reasonably tricky delivery given narrow access so nervous not to go local with someone who can physically inspect the… Read more »

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Sonny

Hi Chris, Hope you are enjoying the holidays! We are in Kingston, ON. Looking to buy our first spa. Budget $10k The good folks at Lakeside Pools and Spas can get us into a Coast Element Special for 10k with cover, cover lifter, delivery, stairs, etc., but the tub only has 40 standard jets. Is there another dealer you can recommend we check out that might offer comparatively priced spas? Also, within our budget, are the bigger 3″ jets out of the question? Final question – I am military and tend to move a lot. I’m assuming structurally, all of… Read more »

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Shauna

Hi Chris, I appreciate the service you are providing through your website. I’m learning a great deal from your postings and your video. 7 years ago I bought the premier model of the Soft Tub for my cabin in Point Roberts, WA. It worked well for me and was very cheap to operate. I used the wrong chemicals which deteriorated the gaskets and caused the inner skin to expand and leaked around the jets. Getting service for my soft tub in Point Roberts is difficult. The dealer in Kent Washington is good but far away and the only other dealer… Read more »

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Jim

Hi Chris,
We live in upstate NY and have been looking for a few weeks. We are deciding between 3 models. 1) Bullfrog X7L, 2) Coast Element Classic Lounge 3) Coast Element Classic Lounge with Waterfall. Can you recommend one of these? The Bullfrog is about $500 less then the Coast #2 and $1,000 less then the Coast #3 with waterfall. The waterfall on the Coast seems pretty cool, but does add about a foot to height on back.

What do you recommend? About to pull the trigger so need your quick advice!
Jim

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Scott Mather

Consulting help

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Lisa

Hi Chris, I feel like an absolute pest asking you so many questions but we have had a Artesian Grand Cayman spa for about a month now and with our opening package we were given the chemicals to open. Our local store gave us a bottle of Spa Solutions instead of Spa Marvel (we were told it is basically the same product) as well as the calcium, alkalinity and powdered sanitizer (Easy Lite or something like that). We have had nothing but constant issues keeping the water clear. We have been having the water tested and the water readings seem… Read more »

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Robyn

Hi Chris. After combing through your website, We just paid for your personal buyer assistance program. We hope you can save us some money and help us avoid the pitfalls. We live in a somewhat remote area and are also new to the area, so we don’t know who to talk to out here. My husband is a disabled vet so we will need help with getting a tub delivered and set up once we choose one. Your video on Master Twilight pretty much sold us on that tub, but not sure if it will be in our budget. We… Read more »

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Scott Mather

Hello, I am building a house on Lake Sunapee ,New Hampshire. Do you consult and have contacts in New Hampshire?

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Hayden

Hello Chris, I bought a second hand dynasty spa several years ago and have had nothing but problems. Since our local hot tub dealerships only work on the hot tub brands they sell we are seriously considering purchasing a new hot tub. Is their any quality hot tub types and dealerships in and around Prince George BC Canada that you would recommend that won’t break the bank?

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Rachel

Hi Chris,
Curious about your thoughts on a Freestyle 204LX. I haven’t been able to find much recent info about the company. Do they have a parent company? The lack of history online seems like something to be concerned about. We’re aware is a “value” tub, coming in 5k less than our bullfrog quote. The savings is almost convincing… Should we continue to consider it or scratch it off the list?

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