So, there you are, shopping for a toilet at your local Home Depot, Costco, or even Walmart store and there they are… Hot Tubs!!! They look great! The price is decent! Next thing you know you are thinking of spending your hard earned money on a hot tub from a Mass Merchant.
While I am sure there are exceptions… somewhere… in a galaxy far far away… the truth is you should run like hell.
Folks trust me here… I supplied the largest mass merchants in the world with hot tubs for over a decade. I went through the whole deal from negotiating with buyers, to finalizing a line to setting the build specification.
Here is the real scoop on mass merchant hot tub programs.
Mass merchants do an abysmal job at these specialty products, they always have and they always will. The internet is full of stories of cheap poor quality hot tubs dumped on the poor unsuspecting buyer, and equally full of a litany of issues from abysmal service and back up, to an inability to offer even the most basic level of advice and after sales care.
The truth is the poor bastards don’t have a hope in hell. This is a specialist product. It requires specialist knowledge and the mass merchants just do not have a clue when it comes to the hot tub industry.
Because they don’t have a clue and they know it they are reduced to the lowest common denominator… They have to try and be the cheapest, and here is where it all starts to go horribly wrong.