Artesian – Brand Review

Artesian – Brand Review

I like Artesian in general, they build good spas the way they should be built. I’ve had a behind the scenes look at these guys, I was allowed to visit and check out their main factory and I liked what I saw. Great self supporting shells, a quality part lists and the plumbing is clamped and set up to last without leaks.

It is always a good sign when a company is open about how it does things, they are a small factory but are doing all the right things and using the same build quality on all the lines. So I am comfortable with keeping them on the A-list.

Their high end is still built great but the performance at the upper end isn’t quite up to par with some others like the Twilight Series by Master. It all comes down to what you are looking for though.

As they are smaller and the factory doesn’t deal with customers directly it is also important to check that you have good on the ground service options near you.

 

 

 

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Michael Henry

Hi Chris, I am so grateful for the information and expertise you have been sharing here. We are getting ready to replace our current spa — it’s about 14 years old, and it’s time to go. Looked at the Artesian South Seas line today, based on your suggestions. (No Master Spa dealer anywhere near us in Woodstock, NY) Seemed fine. We’re not interested in bells and whistles. It did not have a whole lot of jets, but that isn’t as important to us as reliability/ robustness and energy efficiency. (Also, we like to soak in deep hot water – so… Read more »

Hi Michael

sales guys say this because its easier 🙂 easier than getting into the whole explanation and frankly most don’t know the difference 🙂

yes, they use the good foam on the upgrade and yes get it!

Vicki Ryan

Hello, I am having issues with my Artesian Island Spa. From day one, my spa keeps a water temperature of 106-110 degrees. One day it just completly shut off because the water is too hot. I have talked to the dealer many times znd they gived suggestions but nothing they tell has worked. I keep the temp set at 98 degrees, I prop up the cover and I have reduced the filtratuon to run only in the morning. My spa is constantly hot and I cant use it. I just got it 3 months ago. The dealer tells me it… Read more »

What is your filtration rate set to?

sometimes if a tub is set to filter too long it will overheat from the thermal waste heat of the motor…

set your filter time to 4 hours a day

Joanne

Hi. I live in New Zealand and am looking to buy a spa. I’m currently looking at the Artesian Hawaii or a Hot Spring (not sure which yet). Which do you think is a better brand?

Hi Joanne

The Artesian for sure, the best thing about the Hot Springs is the marketing, branding and advertising the actual spa is mid-grade build and performance. I’m not a fan of these brands that spend more on the bullshit than they do on just building a great hot tub.

Loren Lyon

Chris, what do you think of the Hot Tubs sold at Costco? Aquaterra specifically.

It’s middle-of-the-road thin cradle supported shell dodgy installation.

I may be funny but I never in 10 years have seen a high-end hot tub at a mass Merchant. Mass Merchants are arguably the worst place to buy a hot tub.

Daniel B Gansereit

Hey Chris I live in Central Washington state and there is only one Artesian dealer close to where I live. That being said I was quated a price of $12,999.00 for the Piper Glen Elite with cover,step included. With tax it would come to $14,064.00 Just want to make sure I’m not getting ripped off. Any feedback would be appreciated.

yeah, that’s a lot of money man I’m gonna send you a link to a guy in the area.

Ron Becker

Hi Chris. I like what I see here with Artisan, but from what I see so far for therapy the Master LSX is the tops, period. Is there anything else worth seeing?

yeah look t the Twilights as well

Melissa

Hi Chris…simple question…Marquis or Artesian Island Series? From everything I’ve read these 2 brands seem like good ones but we want to make sure we go with the choice that will be best for us in the long run. Thanks for your time as we are looking to finalize our decision this week!

hey Melissa

Artesian only because I have visibility fo the factory (I toured it last year) and they appear to have better quality control

Melissa

Thanks a million Chris I appreciate your prompt response!

edo

Artesian vs HotSprings? The Hotsprings I am looking at is used. Artesian would be new.

Artesian is a great hot tub company building reasonably priced well built tubs.

Hot Springs great marketing corporation making mid grade spas and selling them at twice what they are worth on the back of massive advertising, marketing, and branding campaigns… in my opinion…

Chalk and cheese… Buy the arteisian

Pamela Litka

Hello Chris, I am currently comparing the Tidalfit Pro EP 15 swim spa by Artesian and the Hydropool 17fx AquaSport or the 19EX. Can you advise which of the two are the better brands and if it’s the hydropool, which product you’d recommend? I would greatly appreciate your advice as we’re looking to make our decision this week. If it’s neither of these, what would you recommend for a family fun swimspa that can be enjoyable for adults too. Thank you in advance.
Pamela

Hi Pamela

Artesian is a well-built swim spa with good performance, great build quality, OEM readily available top parts, and good Quality control.

Hydropool is a great marketing company that was bought recently by an equity investment group that typically builds mid-grade products with loads of proprietary parts so they can hold you to ransom for parts, substandard insulation systems.

Artesian is in my top 5 Hydropool is not even in my top 20.

Honestly, there is simply no comparison the Artesian hands down is the only one I would consider out of that group.

Pamela Litka

Thank you very much. Very helpful. Who is in your top 5 and why?

ivan haggins

I am considering the HL 8 by Master Spas and the and the Grand Cayman by Artisian. I like both. However,the Grand Cayman has 4 pumps (1 6hp and 3 3hp) and has 65 jets. On the other hand,the HL 8 has 2 pumps (I am not sure of total hp) and only has 54 jets.The HL 8 is about a $1,000.00 cheaper. What are your thoughts regarding which tub is the best buy?

I thank you in advance for your assistance.

Regards,

Ivan

Hi Ivan They are both very different spas. first off more pumps is a bit of a gimmick. The Hl is all custom molded seats and the cayman is wide open seating… they appeal to different customers but I know taller people love the molded seats. performance wise they both have a similar number of the expensive high flow therapy jets and they are both running 1.5″ neck jets. not massive differences on either. I do not like that old school foot dome on the Cayman, they really need to redo that mold, those things are a pain in the… Read more »

Gabe

Hello Chris, I have been searching for a hot tub and was looking at getting the Vector 21 and saw your review and video. We decided to go another direction. I went to look at spas today and really liked the Tropic Seas Rio Elite. I know you have answered similar questions on the lines but mine is specific to this model. Other than Artesian is a parent company or makes them, you really don’t see too much information on them. Perhaps were not paying for the marketing? I am picky now thanks to all the great wisdom you give… Read more »

HI Gabe I’ll be honest I am not sure and while I love Artesian from a build standpoint, they are a tough bunch to get any information out of… I hit up their Marketing manager and got a copy of their brochure 🙂 I asked her a pile of real questions and we will see how that goes… From a cursory look, the tub is going to be mid-grade performance wise and certainly not in the class of a high-end therapy massage spa it’s mostly the inexpensive low flow therapy jets. the neck jet system because of the design is… Read more »

Gabe

Thanks Chris for getting back to me, I appreciate it. When I looked online and at the brochure as well, seemed very simple with information. There really wasn’t any information or reviews. We will take a look at beachcomber, I have heard of them and think I visited them a while back. We also have a floor model sale going on now at a dealer and there is a Captiva Island Series available, not sure if that is right in line with the Tropic Seas. Will check back if you get response from marketing dealer from Artesian. Thanks again Chris.

I did!

She is awesome, I wish I had of gotten ahold of her before.

It’s built by them to the same standard in the same factory with the same parts but!!!! you need to order the full foam package as an addon!

Gabe

Thanks Chris! Just confirming we are talking about the Tropical Seas Spa still. I mentioned the Captiva as well in my previous email. If so, this puts the Tropical Seas back in our sight as the number one choice because it appears to be a good deal overall out the door. I value your input and this gives me peace of mind that I didn’t settle or over pay. It is also from a family owned dealer so that makes me feel good on the purchase too.

glad to help dude.

Kelly Burrow

Hi Chris,
I’m looking to replace my current hot springs with a new one (it’s has some small leaks). I am thinking either the limelight flash @ $9300 (w/Bluetooth and $1500 trade in) or an Artesian Grand Canyon w/Bluetooth @ $10200. Artesian is also offering an extended warranty of 5 additional years for $500. Also, the hot springs is salt and the artesian has the diamond aop. Which do you think is a better deal?
Thank you very much,
Kelly

PS. I live in Indianapolis

Hi kelly

the Artesian is a way better-built tub with better parts.

Salt is old tech, all it does is make chlorine or bromine. the AOP uses UV and ozone, better for sure but frankly, I would not buy either.

The thing hot tub manufacturers don’t want you to know is that the aftermarket stuff like Spa Marvel or Aquafinesse is lower chemical, easier to manage and cheaper 🙂

Jai

Chris, I came across your website surfing for a hot tub. I ended up moving to Bend, Oregon after 22 years in the Army, so looking for a long lasting trustworthy company / product to help with all the aches lol. Not a huge selection but there is a Artesian dealer here. Bend Spa & Hearth. They have Island Spa’s / South Sea Spa’s / Garden Spa’s / Artesian Elite. Are all these under the “Artesian Spa” Name? (May Manufacturing, LLC). So much bad info on junk for high prices. Trying to figure out what is real and what is… Read more »

Susan

What’s your feeling about salt water systems for spas?

In its day it was a good tech, it took us from 3-5ppm of chlorine or bromine to around 1-3ppm and a nice steady release.

The downsides were many, unreliable, hard to balance water, highly corrosive to decks, the tub, concrete etc, expensive because of anode replacement etc…

There are a lot of better technologies available on hot tubs and even better one’s aftermarket.

Douglas Selwyn

Our nearest hot tub store is selling a tranquility brand tub. We are looking at the vineyard model. Do you know anything about this brand? We live in greenfield ma

Hi Douglas i think they might be part of the Dr. wellness brand. a quick look gave me enough to say not in my tier one. the insulation would never meet code for a house, its cheap and low r value, the control system is good but stay away from steel frames, they don’t hold up nearly as good as a timber frame, they rust and fall apart. it is what it is like most hot tubs its a bit of the good a bit of the bad. you have very little around you the nearest dealer with a brand… Read more »

Connie

I have a Tidalfit EP-15 Pro and I was wondering if you know what setting is best for energy use? Would the rest mode or ready mode be the best for energy use?

Hi Connie

use standard mode unless you go away for vacay then goto economy, also in the summer you can use economy when its hot

Mike

Hi Chris. In Montreal trying to find the best brand. Any opinion on Trevi? Can’t seem to find a master spa dealer in these parts so have been eyeing Trevi and artic spa. Any other suggestions for me? Thank you

Hey Mike Sorry for the delay I have been on the road to the Las Vegas pool and spa show and a couple of factory tours. Montreal is a mess, very few good brands there a lot fo the big players avoid it because of the language barrier. Trevi is just a rebrand, and not a very good one, Arctic I’m not a fan of, the best thing about that brand is the Brochure and marketing but when you get right down to it other than the Hand rolled self-supporting shell the rest is seriously down market. The parts are… Read more »

Jeff

Hi Chris;
Looking to make a hot tub purchase. In the Newmarket, Ont area.
I have been to Bullfrog in Burlington, to Beachcomer, and Jacuzzi in Newmarket, Maxx in Aurora,,to Arctic Spas in Vaughan, to Master spas in Mississauga. Looking to purchase an 8’x8′ higher end spa. Any suggestions?

I would rate them thus: WORST Maxx – Performance Mid -Good parts but it ends there… Cradel supported shell, cheap insulation around R7, no clamps on plumbing Arctic -Performance mid to high -Good Shell but it ends there… Proprietary parts, cheap insulation around R-8-10, no clamps on plumbing Jacuzzi -Performance Mid -Can’t find anything to say its just Meh… and full of proprietary parts Bullfrog – Performance mid- Good parts, good insulation, glued and clamped plumbing, but cheap pedestal supported ABS plastic shell Beachcomber – Performance low -Good shell, good insulation, good parts, glued and clamped plumbing Master – Performance… Read more »

Mari

I have a question about the Artesian premium elite spas. No 2018 models are showing on the website under manuals and our local dealer doesn’t have any(only the lower models) — and I’m wondering if they have changed or revamped the whole line? I’m not interested in the curved waterfall type tub, want a flat top and flat cover. But if they did change things in the new line, are the new parts still going to be readily available?? Gimmicky new parts that you can only buy from the dealer, scare me. Thanks for the help if you’ve heard any… Read more »

Hi Mari

I would not worry the parts would be the same they are not doing proprietary parts. the downside to these guys is the support end, make sure you have a tight dealer because although I like artesians build and parts its very dealer-centric because they have little or no factory direct support… and things like the owner’s manuals lagging he production are the norm 🙂

Alejandra Guzman

Hi there. We went to an Artisian Expo and liked the 12 footer swimming spa. But we know Nothing! on how to buy one. Would like to exercise and socialize; but would sacrifice the social part of it. If needed would take one spa that is only good for RA. Any thoughts? We live in Tucson, AZ ????

Hi If we were talking hot tubs I would say sure, Artesian makes great hot tubs and they build good quality swim spas, but where performance and especially depth really make a massive difference in a swim spa there is simply no one in the residential market that can tough the H2X right now. The build is top of the line and the flow rates are easily 40% higher and the depth is a massive difference, the Tidal fit you are up to your stomach in water you are up to your chest in the H2x… go see these guys,… Read more »

Scott

Chris,
Does your review apply to all Artesian lines. I’m looking at the SouthSeas 834B. Is Artesians build quality and components still good on thier “value” line?
Thanks,
Scott

Yep, they build solid spas bottom to top. really just performance changes

Pete

Chris, What is your opinion on Four Winds?
They use the good components you talk about Waterways jets, Balboa controls.
Thanks,
Pete

Hi Pete we had a pile of them in the local market and they were okish except the shells, we had 12 shell failures, they were using a spray on rigidizer and they just had a lot of issues, they also used to put a particle board base under it and then a 1×1 frame, we saw a lot of them sagging and really starting to fall apart. Now in all fairness, it was a few years ago and I have not seen one recently but I would not expect there is any great change, it was always a middle… Read more »

Martin

Hello Hot tub U appreacite the education. I am considering an artesian island spa, either the Antigua 84x84x36 or the Grand Bahama 91x91x36. First question is does the size increase really matter to performance? 7inches more makes it a 8 foot tub, is this recommended?
Last questions is options. Which options are worth it in your opinion ? I’m looking at function not glitz..

Thanks

Hi Martin Sorry for the late response I was away for the week 🙂 I typically don’t buy any add on options, certainly not any of the chemical reduction upgrades, the aftermarket stuff like the Spa Marvel Enzyme or Aquafinesse is, in my opinion, offers the the lowest chemical levels, easiest to manage water as well as longest lasting and least expensive… and you can order the spa marvel direct from my site now at the guaranteed lowest price. https://hottubuniversity.com/spa-marvel-us/ As for size, the biggest thing is the footwell size increases, which is key if you are tall or want… Read more »

Shane

Chris,

I am a newbie when it comes to spas. My wife and I are in the market to purchase our first spa. We have have all three of your top brands (Masters, Artesian, and Marquis) very close to us in Greenville, SC. I like the Masters TS 7.2 but would like to know what models from the other two brands are comparable. There are so many lines of spas from each brand it’s hard to establish a starting point. We are looking for a 5-6 person spa with one lounge! Thanks for the continued help and your videos.

Hi Shane Why I like and use a twilight is the jetting, loads of high flow jets and diverters to steal all the water for my chair only 🙂 I specifically love the 3.5″ neck jets, they move enough water to really do good neck massage especially if they are just out of the water, they splash a lot but I don’t care, they really loosen up my neck. I then love the big 10″ floor jets, I sit down there for my lower back, glutes, calves, thighs, feet. From a build standpoint, they all are good spas, the artesian… Read more »

Derrick Mohs

Hello, we are thinking about purchasing a Artesian Platinum Elite Dove Canyon from Colorado Custom Spa in Denver. It’s a top end spa and we will expect it to perform as such. We weren’t able to wet test this model as they dont have one on display. We did wet test the Island elite and liked it. What is your opinion on this tub? Is $15,500 a good price?

Man, that is a lot of money for a tub that really only has 7 of the expensive hi flow therapy massage jets. even the foot jets are only the 5″ ones I really prefer the big high flow 10″ jets like they have on their island elite spas or the twilights or LSX spas, these 5″ jets just don’t flow enough water for feet, glutes, thighs and lower back, I like to get down into the footwell and uses those monsters for massage… And again the neck jet system is pants, don’t get me wrong I love the build… Read more »

Mike

Hello and thanks for your site and help. There is dealer here in spokane that sells signature spas with balboa control,jets and polar pack insulation all for around 5000 for 6 person tub. Any help would be so much help and also what do you think of prianos artesian dealer in cda id.

Man I dont know the dealer. They have never reached out. And when yer hitting half the buyers in a market they should all be reaching out but just because they are not net savy doesnt mean they are a bad dealer 🙂

Like the brands its goo build and mid to upper end performance

Richard W. Amberger

Hey Chris, Like many other people this whole hot tub world has been a challenge trying not to make a bad decision. I’m in Indianapolis and Family Leisure is offer us the Artesian Spas (Island Spas) Isla Margarita 71 with an extended warranty for in the range pf $9600. Good or bad idea? I’ve got another dealer offering the Signature Spa S10000 for $8500, but research revealed many bad reviews. The S10000 information mentioned the Balboa jets and full foam installation. But again, many bad review about the company. I have not idea what the hardware, etc. is on the… Read more »

The Artesian is a much better spa the price is ok not crazy good but relatively good.

Richard W. Amberger

I took a look at the Master Spas and saw one the same size (LSX 900). I id look at various reviews to include BBB and of course there were good and bad reviews, which sort of concerns me. Many reviews focused around quality and poor service. I’m going tonight to look at it at the Indiana State Fair.

Yeah master gets a bad rap from the expos. Some legit form bad support and some unwarranted from competitors. 🙂

Good build, good parts, good insulation. It’s a good place to start.

The real key is on the ground support. Even if the dealer sucks master has a pretty robust back end customer service in some areas with good on the ground service it’s fine, even of the seller fucks up the factory can help.

Dude yet in Indiana! That’s masters home state.. forget it yer fine. They will take care of you or master will cut thier nuts off lmfao

Richard W. Amberger

Thanks for the information. I did check out Master Spas (LSX900) online and I’m going to Indiana State Fair tonight to look at them, but I was concerned about the bad reviews related to quality and customer service that read on BBB and their own website. Anything you can add to lessen my concerns?

Some.of the expo guys have a bad rep. In some areas if there is not good local support it can be risky.

Build quality they are great but local support is area specific. I dont have a lot of independants there but the factory is one of the largest employers in the area so I imagine you would be ok there

Trevor Wilkshire

Hello Chris, I am currently looking at purchasing the Tidalfit Pro EP 15 swim spa by Artesian. Can you advise if it is a good product. I am comparing to the H2X Trainer 15 Deep. With so much confusing information online, I would greatly appreciate your advice. Thank you in advance.

MDR

Currently looking at the 965L South Seas Spa from a local dealer who has been in the business for over 20 years. The warranty is only 3 years and that concerned me. Also looked at a Jacuzzi J375 and of course Costco Evolution Spas Oxford not sure if Costco spas are getting better than your initial review.

No mass merchants are what they are, the product is too complex for them they screw it up again and again…

South Seas is artesian, 3 years is standard, anyone offering you more than that has just built the extended warranty into the price, the guarantee is almost always more an indication of you paying for it than any quality issues Im pretty sure the south seas would sell you additional years for $200-$300 a year if you wanted it.

John Choriatis

HI Chris. I am so glad I found your site – too bad I didn’t find it earlier because i’ve spent hours upon hours trying to educate myself and sort out all of the BS i’ve been feed by various retailers. My question is about Artesian Spas sub-brand, Tropic Seas. My budget doesn’t allow for the cost of a Master Spa 7.2 (~ $9500), but the TS-Maui is more affordable at ~$7k. My comparisons seem to indicate similar qualities such as clamped connections, PVC base, full Icynene insulation, etc. What do you see as any weaknesses or areas of concern… Read more »

Hey John

When I toured the factory this winter my big concern was they were building the entry level lines to a lower spec. they seem to have a good build quality right across the board.

I would have a look at the Clarity or getaway lines from these guys it will compare nicely.

Leisure Works, LLC
leisureworksaa@aol.com
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