Arctic Spa – Brand Review

Arctic Spa – Brand Review

Arctic Spa

In general, I like the shell, it’s hand-rolled self-supporting with a vinyl ester resin core. They also have really impressive brochures, advertising, and marketing, unfortunately that is not what I look at here.
The control and heating system are mostly proprietary and here is why I don’t like that option:
The insulation system is about 2″ of closed cell foam nowhere near what the building code would be in a cold climate, I like to see a lot more R-value and a lot less talk about how air gaps contain heat, here is an explainer of insulation systems.
I also like to see clamps on the plumbing lines, and the plumbing to be supported, it seriously reduces leaks and that saves you a ton down the road.
Chris Wheatley

Hot Tub Expert

Video Review

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We are moving to Puslinch, Ontario shortly and have looked at Arctic Spas and Master Spas. Based on this review and the other comments below, we’re not sure about Arctic any longer. Low maintenance is key for us – especially during our harsh winter months. Any other recommendations we should consider? Thanks! Really appreciate your reviews!

Hi Lesley,

Look up Premium Wholesale and Leisure in Mississauga, they sell the Master lineup and that’s a far better alternative than Arctic

You can add me to the list of people who began their research, stumbled on the offerings of Arctic Spa, and then when digging a little deeper came upon your site and advice. Needless to say I’m now looking at other options as well. I’m located on the Canadian Prairie (Winnipeg, Manitoba) so certainly need something that can handle an extreme winter. Have any advice or suggestions where we can look for a quality tub at a reasonable/fair price? Will probably end up at LCL spas as they look like they sell Coast. Anywhere else in the area that you’ve… Read more »

Hi Bill,

Check out Krevco Swimming Pools and Hot Tubs. They’re on our all-star list and they carry the Master lineup. God units from a great dealer – win, win!

Hello. I live in Quebec and I’m looking for a 3 person hottub. I’d like a 110 connection. Do you have any recommendations? I don’t want to break the bank.

Yep, I got a guy 🙂

I will send you an email.

I’d actually really love a hint too. I don’t need it to be 110V, but I’d love a 3 person hot tub with a lounger if at all possible. I’m in Quebec City.

Man, it’s hard to beat the Getaway series for good solid reliable efficient tubs at a reasonable price.

Hi HTU, we live up in Canada and Arctic Spa was recommended to us however reading your review is making us think twice. Given the review was a couple of years ago do you feel they have improved during that time? If not, what is your recommendation for a solid 5-6 person hot tub for a very cold climate?
Thank you!

Hi Nev.

The opposite seems to be true… they went from gecko heating and controls which is a decent OEM system to private label parts out of china 🙁 no clamps on the plumbing and hardly anything spent on the insulation… they need to take that massive advertising, branding, marketing budget and divert some of it into better build practices… they do a good shell and an over-engineered base but the rest is Meh…

try Coast, master, Artesian, PDC even beachcomber would be better.

Hello we are in North Eastern Ontario (North Bay). We are looking at buying a hot tub, we were considering the Arctic Spas Klondiker, mostly because of their claims to be built for our type of cold weather and high winds off of the lake. After looking at your review we have concerns. Do you have any recommendations for our area?

Hey Helene, id be more than happy to help ya out! you’d be right to rethink the arctic, unfortunately, the best thing about them is their marketing. There is, however, a really great dealer in Val Caron. I’d recommend giving them a call to chat about a coast spa. Here’s their phone number, +1 705-897-7665 happy hunting!

Hi there! I’m looking for recommendations on a hot tub. We live right next to the ocean in NL – lots of wind, snow and cold temps. I’ve received quotes on Beachcomber, Arctic Spa, Hydropool and Freestyle. I’m struggling to decide which one to go with.

Hey Vicky, id love to help out! out of the potions you gave I’m just gonna off the bat say I would abstain from going with either Hydropool, arctic spa or freestyle as they’re a little overpriced and value their marketing over the actual quality of their product. When it comes to Beachcomber I don’t have any major complaints its a decently built hot tub, their overall performance is midrange but the fact that you cant remove the skirt usually comes up as an issue at some point. If we’re being honest id like to point you towards Hot Tub… Read more »

Hi Chris, We are in the market for a 6 person hot tub. We live in Edmonton, Alberta, with cold cold winters. What Hot tub would you recommend here for us?

BUYER BEWARE – read the reviews before you purchase. I feel your pain. I’ve had a Yukon for about three years and it has been nothing but trouble. Just about every part has had to be replaced, spa boy doesn’t produce enough sanitizer, and every time the power goes out the tub gets an HL error and won’t start back up for more than 24 hours. Customer service people are nice but this is an inferior product.

Hi we are in search for a hot tub. We live in Sagamore Hills, Ohio so we are half way between Cleveland and Akron. We looked at the Jacuzzi brand, Sundance, Bullfrog, Artesian, Hot Springs. What would be your choice of these brands? Or is there another one that you would recommend in our area?

Hi Jill For sure the Artesian spa beats all of them hands down. The BF is second but it’s pretty far down my list, the ABS plastic pedestal supported shell is nowhere near as strong as the good fiberglass shells and the gecko control and heating system while better than the proprietary crap on the Jacuzzi, Sundance, and Hot Springs but I really like a Balboa system, its simply the best most reliable system out there. check out Country Stove & Patio in North Royalton they do PDC wich is good and Leisuretime Warehouse in Wickliffe does master which is… Read more »

I’ve had a Arctic Spas Yukon model for three years. Since day 1 there has been nothing but issues with this tub. While the service guy Andrew is a good guy…they have had to almost rebuild the entire tub over the three years. And as if tonight it still is not working like it should. Spa boy doesn’t work, app is terrible, and website is useless. I would not recommend this company and product. Nothing but frustration. Highly recommend Hot Springs…worth the little extra price.

While I totally agree that the the Arctic is crap, you are now recommending another crap brand that has the same exact marketing strategy and build quality… Both these companies are building middle-grade tubs and spending scads on 90’s style branding and marketing and are full of crappy proprietary parts!!!

Yer either a dumb ass dealer posting shite on my site or yer a consumer about to jump out of the frying pan and into the fire… for god sakes man think outside the marketing box.

Hello. I have a property at Sunpeaks BC by Kamloops . What do you recommend from this area . Thanks alot !

Kyle Not lot of options… the local guys carry Sundance (part fo the Jacuzzi group which is now owned by a big US equity investment group, and Arctic. Neither are very good options, they both use cheaper proprietary parts list and the Arctic uses a low-end insulation system and doesn’t even clamp the plumbing lines… There is an independent service guy there called Desert Pools & Spas as well so you might be able to buy from these guys and get the local guys to service if needed. No Matter what brand you buy don’t buy any of the miracle chemical reduction systems… Read more »

Best mid price quality spa? Looking at the Bullfrog r7. First timer and don’t want to break the bank but would like a quality spa

Bullfrog is just out of my top group, I like the parts, the general build, and the plumbing but not a huge fan of the ABS plastic shell, although they do an above-average job on the pedestal supporting. 2 better options (assuming your IP is not masked and you are in Mi) would be Recreation Warehouse Owosso they sell Dynasty and D! which I do not recommend but they also sell Coast which is good. And my top would be Master Spas of West Michigan Master Spas Of West Michigan 2055 28th St Se, Grand Central Plaza, Grand Rapids, MI,… Read more »

Do you recommend coast spas?

Yep all in all a well made spa.

II bought an Arctic spa at a charity auction recently, not having done much homework. Haven’t taken delivery yet. Regrettable, but I’m afraid it’s a done deal. I have just found your site, obviously wish I would have found it earlier . So I will shortly be an Arctic owner. How about any workarounds or hacks for the issues that you describe? (I am relieved to hear the shell is decent, at least) Is there any possibility to use Balboa or reputable OEM parts as replacements down the road, or will their design not accomodate any modification/replumbing? Could I manually… Read more »

Hey Skeet

Don’t fret it can all be addressed.

We routinely retrofit balboa systems into these tubs, if you have a failure out of warranty contact us and we will set you up.

Get loads of 1″ hose clamps and clamp the plumbing lines when they leak or proactively although that may affect warranty.

You can add insulation just make sure you leave the motro area clear and if you start getting pumps cutting out randomly in the hot weather it will be a sign that you have gone too far 🙂

Thanks for all of the videos and insight. I’m not usually one to comment on stuff I see online, but I truly appreciate what you have done. Looked at the Costco ones (not proceeding based on your insight), was considering Arctic (components probably are not the best), And finally Sundance (neat features but I don’t know the quality). Who would you recommend for the Calgary market? Thanks!

hey dude, in Calgary you have beachcomber and master that are the ones to look at. I like the build on the BC but low performance, they don’t make any high-end therapy massage models and the skirts are not removable which is bat shit crazy… when we fix leaks on these things its 3x more expensive and you often end up cutting the skirt. check out Jaq and the girls at Empress Empress Hot Tubs & Swim Spas I know Jacqueline well and we work closely together, she has helped out a lot of people for me. Remove Details from… Read more »

Have you actually seen a new Arctic spa or is this whole review just based on a 6 year old spa? Just asking since it doesn’t feel like a fair review of a whole brand based on one specific modell which is 6 year old.

Yeah i had a look at a couple at event sales, they opened them up and I had a look inside, didn’t look like anything was much different from this one. Don’t get me wrong these guys are not building terrible spas, just, in my opinion, there are companies whose strategy is marketing, and branding and they spend a lot on that and the spas are really expensive and often times its not a reflection of the build quality as much as its a reflection of the cost of the branding campaigns. Then there are brands that build to a… Read more »

Hello, I just found your videos, and I love them. I am in the process to buy a new hot tub for my family. We live in N of Canada (-35 C) so I need something that it will work well on this clime and last longer. What brand you recommend me, please. Thank you

Dude go see this guy, they service that area and I know them personally…

Premium Wholesale Home & Leisure
(519) 895-0606

These guys are a big operation with a good service and backup support staff. Carrying Master, Twilight, H2X and MP legends. I know these guys personally and they do a great job.

Hi! Thank you for this site, it is so helpful. So, I watched your Top 5 Things For Hot Tubs videos, and then started searching for hot tubs with a hand rolled fiberglass self supporting shell, based on your recommendation. I found that Arctic Spa does have that shell and watched this video on their site: In this video, they talk through the entire process of making their shell, which was very interesting. However, in the video, they also explain that because they make the shell this way, they think that the best insulation is perimeter insulation. In fact,… Read more »

so that system is inexpensive and that pitch is wack 🙂 I love the part where he points to the big space of nothing and tries to explain how big air spaces are insulation 🙂 it comes from a pitch in the olden days when guys would fill the cavity with old poly based foams that would turn into a rock. then they could use a weak shell and the foam would be a lot fo the support but leak detection and repair was a nightmare… They know damn well that the new expensive foams do not harden, offer support,… Read more »

It’s true, I’m in LA and it’s really confusing here. We went to a state fair sale and got the hard sell from the dealer, but I wanted to learn as much as I could before purchasing. Is there a dealer in the LA area you would recommend? Thanks so much for your advice!

Hi Lindsay That video is a bit wack, They make a good shell but unfortunately for Arctic that is the only of the big 5 things they get right, the rest is no name parts, no clamps on the plumbing and an insulation system that would never meet code to build a house so just because they have some wackadoodle story about big air spaces being insulation and magic fairies that make free heat in no way changes the hard fact that its a cheap insulation system that would never even come close to meeting building code. I doubt they… Read more »

Hey bud. If clamps were such a big deal then why was the swim spa still running good. Thanks in advance for the response. Bud

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